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June 2024 by Ron T
Everything actually went well this time
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May 2024 by Timothy Breitbarth
Chris was an amazing help
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May 2024 by Lori Mott
The phone service is the worst we have ever had. I live in Heyworth we have the best plan with the worst service. I wish someone would have said hey you won't get good service but instead made the sale. I've spent hours on hours to get it to work. Still not working . Becareful if you Iive out of town 5 towers near me still bad
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May 2024 by Tusshar Patel
Everytime we come to this store staff is wasting time this is so ridiculous. Customer service is very, very, very poor. Every time we come, we have to wait hours Don’t ever come to this store no respect for customer they are wasting time gossip with each other in the staff and not helping in timely manner staff is mean and rude they don’t understand what is the meaning of time this place needs to shut off doors.!!
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April 2024 by Angela Tristan
Very clean and organized store. Went in on a Friday to turn in a product. The gentleman that checked me in was polite and straightforward. I was at the store for almost 40 minutes. The gentleman Mike was able to help me and come up with a solution to help my situation even when there was not much they could do. The people are relatable and professional which makes me definitely prefer this store over the other ones in town!
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April 2024 by Codie Moews
Went to the store 15 min. Before they close to get an upgrade because of my work schedule. The guy at the front door said "i dont have time to do it tonight". Well I work late so I don't have time to come in earlier. Your open till 7. But I guess they won't serve you up till 7. Thinking I'm going to switch carriers to someone that will work with me up until they close and not tell customers they can't help them.
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April 2024 by Michael Jacobs
Went to this store for warranty replace on lens protector they refused to warranty cause I didn’t leave broken glass on my phone till I could get to store. Called Verizon customer service they apologized for the issue and sent me replacement for free. Warning this store pushes over priced accessories based on their warranty then doesn’t warranty them when you have issue. Better of going somewhere else for accessories.
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January 2024 by Judy Stroh
Great staff. Friendly, helpful, knowledgeable. Awesome experience.
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January 2024 by Jason
Professional scam artists tell you one thing then do the next highly highly don’t recommend
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January 2024 by Leah Zorn
Kyle helped my husband and myself set up a joint account and it was the most seamless process I’ve had with Verizon. We appreciated Kyle’s excellent customer service and knowledge!!
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January 2024 by Carl Avery
Sorry, this was a review I should've made a few months back, but I had a really excellent experience with the staff there. Also, with the woman on the phone helping get my damaged phone exchanged for a better phone upgrade.
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January 2024 by Steven P
Did a great job excellent fast service
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November 2023 by John Kostelnick
I stopped by the store to help me figure out a fraudulent Verizon account that had been set up online in my name. Sarah was extremely helpful and patient, ensuring that the issue was fully resolved. I'm very appreciative for her help and the excellent service that she provided!
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November 2023 by Katherine Williams
Employees are very knowledgeable and very helpful.
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September 2023 by A.T. Oliver
I want to be like Mike ?!We had 2 great times at this store and everyone was very attentive and helpful but Mike went beyond helping us and we got everything we needed. We came there after some bad treatment at T-Mobile, all of the Verizon staff listened to our needs, and wants and Mike did Verizon magic ✨ I haven't been treated like this in a long time and I am not sure who the manager is but if it's Her, thank you too, and Mike has a great Dad also. Will need to go back in October and will be happy to see everyone. Again thanks Mike ?.
