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January 2024 by Deanne Wenzel
Had my long-haired cat groomed by Trinity. She was amazing with him and looked beautiful. ... He barely let's me brush him. Forget about his nail trimming. Friendly staff and totally stocked shelves.
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January 2024 by Todd
Very pleasant staff and plenty for your pets. Love that they have the dog toys separated out by types. "Toys for Cuddlers, Toys for Chewers, Toys for Destroyers". :)
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January 2024 by Liliana Pelaez
All good and excellent! There I got the new member of the family! I love this place! 100%
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January 2024 by Carl Avery
So, not my dog, but my lady's dog, and for one, he didn't have a sweater like he used to have when he came back from getting cleaned up. Two, I noticed when he was in my car that someone niked his paws to the point that he bleed not profusely but enough to notice.
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January 2024 by Amber Cline
The staff is always great and does a great job with Yuki. Today was especially exceptional. When my groomer called to let me know Yuki was ready, she made sure to mention some concerns she noticed with my dachshund's nails and how they grow. I was already aware of the issue but really appreciated that she took the time to talk about it. Also, I requested a bow instead of bandana. The staff was great and found a way to attach a pink bow to Yuki's collar. That made my day! Her papers we received when we adopted her 8 years ago state her name is Pink Ribbon Yuki!
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January 2024 by Ba-Lakay Ay-Ay-Ron
While I don't harbor negative sentiments toward PetSmart as a whole, I believe there's room for improvement in catering to aquatic customers to enhance their overall experience. The fish selection falls short compared to other local pet stores, with notable items like amino shrimp not carried, and GloFish Danios & Neon Tetras frequently out of stock.A major concern is the scarcity of customer-facing staff, making it challenging for customers to obtain assistance in selecting fish. During my numerous recent visits to purchase fish, I have consistently experienced waiting times ranging from 20 minutes to an hour. This has proven inconvenient, especially when attempting to make quick purchases on my lunch break. Regrettably, this issue has prompted me to explore alternatives where such delays are not prevalent. Adding to the inconvenience, the staff at this location are not as friendly as those at competing stores.While I remain content with the overall PetSmart corporation, I attribute these issues to the specific dynamics of this location. Contrary to my experiences here, I have not encountered these challenges at other PetSmart locations, such as the one in Champaign, IL. Nevertheless, these concerns have inclined me to opt for competitors in the area instead of PetSmart for my aquatic needs.
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January 2024 by Lu Ann Sutter
They have specials on products, buy 3 get 2 free, but didn't have more than 3 of size I wanted so I had to buy a different size, the larger ones, of the greenies for my small dogs. Geesh. Employees are very helpful and kind. They get 10 stars....
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December 2023 by Kallie
This location deserves negative stars. The staff do not care about their fish whatsoever. I have visited this location a few times over the past few weeks because I am prepping a new aquarium, and I love to look at the betta fish. I went two weeks ago when I saw green cups on green cups on green cups. They do not change the water for the bettas for at least a week at a time, which SHOULD be changed daily. There was a dead betta fish with a bloody tail. The poor thing was so miserable it chewed it off. The staff did not care. I went back a week later and one of the bettas I saw was still there and in poor condition and green water. I decided to rescue it. He has dropsy. It is a very painful infection that is a result of poor water quality and treatment. If he does not improve soon, I will have to euthanize. DO NOT BUY YOUR FISH HERE! I got my other betta at Pet Supplies Plus, and he is very healthy. Even Petco treats their bettas better. A worker there told me they do water changes three times a week, but PetSmart has no workers that care about the fish enough to take care of them. This is very cruel and devastating. Everytime I go, I am ignored by the workers. They are lazy and inhumane.
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December 2023 by Maryfran Crist
Jessica was amazing caring for our very senior rescue Shorty. In fact he wanted to stay and explore when it was time to go.
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November 2023 by Sai Sudha Naidu Vakkala
Good Pet store. Stocks’ available most of the time. Clean. Pet friendly staff. Offers cleaning station for pet accidents. Grooming is satisfactory.
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November 2023 by Peter Pontius
I stopped in to pickup an order that had been placed online. The store was hosting a dog adoption event for one of the local shelters that day. The employee that helped me was very nice and quickly retrieved my order, and I was on my way.
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November 2023 by John G
They have A LOT of stuff. Easy to find what is needed and plenty of help if needed. Unfortunately, every time I go, it feels more like a dog park than a pet store. I get that everyone feels the need to take their dog everywhere they go these days, but geesch. Does Fido really care about going to the pet store? Why not take him/her for a walk outside or to a dog park instead?
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November 2023 by Gage Adams
Went in to get my snake some rats, and there was a live roach crawling on the wall. Not to mention it’s attached to other buildings including Fiesta who probably has roaches also. & there was a dehydrated ball python struggling to shed. Nasty.
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August 2023 by Traci Wells
Large selection. Friendly staff. Pet friendly. Good rewards program to earn cash back. Well section is well labeled.
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July 2023 by Sheila Fansler (Shaylo)
Clean, organized, and friendly staff. There are so many things to choose from. It's easy to get stuck in here for longer than expected!
