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March 2024 by James K.
NEVER BUY PAINT here. I will not shop at Lowe's anymore. I bought a total of three 5-gallon containers of Drylok. I have two people who can back up my story: they were all taken directly from the store into my home and used (two were used). The third container, upon opening was curdled, which means there was freeze damage at some point, probably during the shipping process. When I tried to return it to Lowe's, they told me there was freeze damage and zero returns on liquid paint. I bought the paint on a 70° day, so unless I was trying to paint the inside of a freezer, their excuse makes absolutely no sense. Then I told them to take the paint because I had received a chargeback from my card company they told me I had to recycle it because it was a hazmat issue. Horrible customer service at the store, even trying to get proof that I attempted to return it took 30 minutes of me standing around. What's crazy is that they handed me their return policy (pictured), stating they don't take back paint, but it clearly shows that they have a 30-day return policy for liquid paint. Lowe's corporate was just as useless as the Bloomington, IL store staff.
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February 2024 by Therese G.
Moved to Bloomington Illinois in August 2023 and have been to this location three times. Two out of three visits were some of the worst customer service I've ever experienced. Eye rolling, arms across chest and heavy sighs when trying to get vinyl flooring installed. Did not use them after multiple mistakes on measurements & product quotes, and of course, their condescending attitude. Second visit was fine, just had a duplicate key made, woman helping was friendly and knowledgeable. Went in for another duplicate key and the only person we could find literally walked us to their new kiosk, and tried to explain how to work the machine and make the key myself, instead of him having to make the key in the key grinder in aisle 14. I asked what if the key got stuck in the kiosk or what if the key didn't work? He said he didn't plan on it getting stuck and if it didn't work, I could return it. He then walked down the aisle, chatted with a coworker while he watched me get the key made instead of actually working at the store he's being paid to work at, and laughed. Never again.
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September 2023 by Cathy J.
I purchased an upright freezer on Sat, and it was to be delivered on Monday afternoon. Monday morning a man from the store called & said they discovered it was damaged, so they contacted the distribution center to locate a new one, as they did not have another in stock at the Bloomington, IL store. I specifically asked him to call me back, and he said ok. I still had not heard anything by lunchtime on Tuesday, so I went to the store. The salesman working looked up the order, and told me it had been canceled on Monday and they refunded my purchase. What? He was dumbfounded as well. The computer wasn't allowing him to search other nearby stores, so he sent me to Customer Service. First, it should be renamed "Customer Disservice". The lady working seemed annoyed she even had to talk to me. She looked up my order & said yes, it's been refunded. I asked why, and she just stared at me. I asked for a receipt of the refund, and she said she couldn't do that. I asked her to check other stores for the same freezer, and she said she couldn't do that. I almost asked her what she could do, but figured she'd just stare at me all bug eyed again. Before I walked out the door I told her I could not believe she'd watch an $1100 purchase go somewhere else, rather than lift a finger to try to keep the sale. And it was unbelievable that no one even called to tell me I wasn't getting a freezer at all. I've had other negative experiences at this store, but they have now hit a new all time low.
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August 2023 by Amy D.
Came into the store about 7:08am looking to get some paint to start my Saturday paint project. Waited 5 minutes at the paint counter, no one showed. There are two young girls behind me at the customer service counter across the isle, both of whom made eye contact with me, but went back to checking their Facebook and X accounts. No one so much as acknowledged my existance let alone said hello or asked if I needed help. I pressed the assistance button at the counter. Another 2-3 minutes go by. Customer service gals go on to check their Instagram feeds. I ask for someone to be paged to paint to help me, only to be met with a lovely salesman storming in from the back of the store in a huff. "I can't even go to the fucking bathroom..." attitude. He was rude, profane, and disrespectful. Management needs to do better teaching theur emplyees to address people and be helpful. I don't mind waiting for someone to help me, but acknowledge my existance, say hello, and do your job. Get off your phone!!!!!!!! Ask if you can help someone. Everyone these days acts if nothing is their problem or theur concern and if asked to do your job its an inconvience that warrants disrespect.
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November 2022 by paul q.
Tried to purchase a fridge and was denied credit even though our credit is excellent. This of course is right before thanksgiving. Thanks Alot Lowes. So funny the last fridge we tried to buy they would not give me a military discount on top of the other discount. they called me after we had already purchased another fridge at Sherman's (which was a dud by the way) and said they would give me the discount. it was too late. I am so sick of trying to find a decent fridge it is ridiculous!
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September 2022 by Candy O.
I've remodeled 3 houses and had a million purchases from here over many years. Trying to return an item is impossible anymore, even for store credit. The last was the last straw. I'll go to Home Depot or Menards even though it's way farther for me. They have no customer service anymore. They used to!! But not anymore.
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June 2022 by Mike D.
I have been a "Lowes Only" customer for years and after my recent experience I'm now a "Never Lowes unless they are the absolute last option". I'm remodeling a house almost an hour north of Bloomington so it's always a big day when I have to drive down for supplies. This particular day I was picking up lumber, plumbing supplies and electrical supplies. I first went in through the Pro entrance and started with the lumber. I'm building walls for hallways, bedrooms and closets so I need the lumber to be straight and need about 100 2x4's. I started to sort the 1/2 stack sitting on the ground and found about 1 straight one out of every 10. I noticed the end of the pile was not straight which is a great indication this pile has already been sorted through by other customers and at some point an employee restocked it. Anyhow, I made it through 90% of the pile and realized even if I took every last board at this moment I still would not have enough; I still needed about 60 STRAIGHT boards. So I explained to the Pro desk that I need more 2x4's, I had went through the ones on the ground and they were all misshaped. The Pro employee told me he would call for a forklift but it might be a minute because they were busy. I told him it was no problem because I had a lot of shopping to do. He encouraged me to shop and come back later. After filling 4 carts and 3 push tables full of stuff, I was ready to get my last 60 pieces and check out. Went to the lumber area and they had all the pieces of lumber I had just went through pulled out and sitting on the forklift. They told me to go ahead and get what I needed. I explained that I already went through that lumber and it's bent/deformed and it's no good for making straight walls. The employee responded with, "I totally get what you're saying but we can't get down another bundle u yup this one is gone..." Blew my mind. I tried to explain it better that when building walls with lumber the liner needs to be straight. The kids picks up a couple boards and is finally like, "here's a straight one...." I asked him if he couldn't see the giant bend approximately15" from the end, it looked like a 1/2 straighten hockey stick. He responded, "yeah I see it but it's because of that knot in the wood." I explained that I don't care why the wood is bent, I can't use bent wood!! I went back to the Pro Desk guy, explained the situation and he told me, "I can't force them pull another one down. I don't know what to tell you." Once again my mind is blown. I asked to speak to the store manager, surely he has to understand what I'm saying about not being able to build straight walls with bent lumber.....turns out I was wrong!! The STORE MANAGER explained that they can't pull down anymore lumber until it's all gone. He told me I could come back in a couple days to see if there is a new bundle on the floor. I explained I lived almost an hour away and I needed the materials that day. The store manager stated, well if you want to buy any lumber from lowes today, you'll have to pick lumber from that pile." I about lost my mind!! I took a couple breathes, explained that I had 7 carts of stuff and they can return it all because I will go elsewhere. The store manager smirked and said, "see ya later, good luck!" I went to Menards and bought the exact same items i had just walked out on at Lowes....I had over $4,600 in total. On my list was forty 20amp Square D breakers. Menards app showed they had them but I couldn't find them. I asked a lady and she explained that the items arrived that day but have probably not been put on the shelf yet. She basically bent over backwards for me trying to find these breakers. Two other Menards employees jumped in to help; searching all over the store, not just the electrical department. I continued shopping, was probably in there for over 2 hours. When o was in the checkout line the girl came up and
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November 2021 by Dan D.
Manager chased away business. I was trying to buy an appliance, and had checked the one I wanted out on the internet. Lowe's was $55 (over 10%) more than Home Depot and probably Amazon. Until this visit I preferred Lowe's over Home Depot. I decided to stop in when driving buy and just order it, thinking their price match would give me the same price. Both places would ship to store or home. The very competent, polite, and professional appliance salesperson had all the information in place but said he needed to have the manager approve the match. After an extended period of time the manager came by and rudely said that since product had to be ordered Lowe's wouldn't match. That may be "corporate policy" but he didn't apologize for corporate stupidity or try to explain why match was not possible. The salesman tried to tell him that Lowe's and Home Depot didn't have the product, and they were matching similar purchases, and he started to walk away. I asked him why he was chasing away a $500 purchase and he continued to walk away. Costco, Home Depot, Menard's, Farm and Fleet, Tractor Supply, Wal-Mart, etc. Places I will now go ahead of Lowe's. Even Amazon. I'd rather talk to a computer than the manager of a Lowe's brick and mortar store.
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August 2021 by Anthony D.
Excellent service at self check from Shelby. Helped with getting my veteran discount. Friendly personality.
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July 2021 by Mike C.
A manager needs to talk to or fire the blonde woman I encountered in the power tools area on Saturday, July 23. I simply wanted to pick up and read a box that was on the floor, that had an alarm on it, which ultimately led to this smartass employee chastising me for setting a off the alarm more than once. I told her specifically that I just wanted to read the box, but she insisted on talking down to me, as if she thought I was stupid, or was trying to steal a item in plain view. I will encourage everyone I know to go to menards and Home Depot for their home center needs.
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June 2021 by Sarah B.
We were really impressed with the customer service we received from Eric in the appliance area. He answered all of our questions and helped us find the perfect appliances that would be delivered in the timeframe we needed for our new house. He also made sure that we qualified for as many discounts as possible to make our overall bill as small as possible! He was super personable and friendly-I will send everyone I know to see him if they need new appliances! Although he has worked at Lowes for 15 months, he told us he worked at Sears in the appliance section for 30+ years before they shut down so he has a wealth of knowledge and experience! We had been to several other appliance stores buy found the best service and prices at Lowes!
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May 2021 by Keep S.
I have shopped at lowes for years and my experience has been neutral up until now. The only reason I would choose to shop here is the fact that Home Depot and Menards are a longer ride from my house. Yesterday I had an EXPERIENCE SO AWFUL THAT I WILL NEVER SHOP AT LOWE'S AGAIN. After spending a good amount of money (lawnmower, weed whacker, brush cutter attachment, and another cart full of items to remodel my garage) My s/o (HL) was assaulted by a member of their staff named MATT. The store was busy and I was unable to keep up with HL she reached the exit and waited for me in clear view of MATT,when MATT see's me pushing a cart with expensive items and realized we were together. Rather than politely ask to see a receipt MATT lunges in front of us and slams HL's cart into her stomach and chest saying "No!, Hold it!, Receipt!" I instructed him to remove his hand from our cart and said i need to speak with a manager immediately, His response "I am the manager" I found another person who claimed to be a manager but thought the whole thing was a joke. I called the Bloomington police and they arrived promptly and viewed the video. The agreed that MATT was very aggressive and he was charged with disorderly conduct.
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April 2021 by Matt K.
This store is fine if you want to browse, fill your cart, and go through the checkout but they managed to mess up four out of five recent online, delivery, and special orders that we've made. It took four trips to the store and multiple phone calls for us to get just the tile we had ordered. We purchased a washer and dryer and scheduled delivery and removal of the old appliances. They called and said they were 15 minutes away to pick up the old appliances but they had no idea there were supposed to deliver anything. That took a day of phone calls to straighten out. We have a fridge coming, and on and on... In military terms, this store is a Charlie Foxtrot. Since Home Depot and Menards are also options in BNL, we won't be making any future purchases here.
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August 2020 by Kendra A.
Such caring and thoughtful managers and employees. They are dedicated to giving back to their community and helping others when in need. The true definition of going above and beyond. I will be doing all of my future home improvement shopping at Lowe's. Thank you again, John K. (Department Supervisor, Lumber and Building Materials) and Bob K. (Store Manager)
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July 2020 by Jonathan P.
I honestly wish I could give zero stars... This company is lacking some serious leadership. The curbside pickup is a joke--you can call but no one will answer. Then after waiting 10+ minutes for the employee to bring the item to customer service, they picked up an incomplete package. I then tried to call the store to speak with a manager and I was hung up on. So I then called the corporate office and by my surprise I still couldn't speak with anyone. How is this good customer service? I'm so disappointed in you Lowe's. I loved your store and it was so close to my house, but I can't see myself wanting to shop here anymore.
