I've remodeled 3 houses and had a million purchases from here over many years. Trying to return an item is impossible anymore, even for store credit. The last was the last straw. I'll go to Home Depot or Menards even though it's way farther for me. They have no customer service anymore. They used to!! But not anymore.
August 2021
Excellent service at self check from Shelby. Helped with getting my veteran discount. Friendly personality.
July 2018
Horrible experience using Lowe's installers. They market reliable, timely and professional. They are none of those and Lowe's does not respond to complaints basically telling you too bad. There is no remedy for problems even when you request. Disappointed in Lowe customer service.
