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November 2023 by Evan Prusynski
Clean, organized, and good prices. Sometimes it seems like they’re lacking staff, which means it can be hard getting help if you have questions.
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October 2023 by tara leclair
Best customer service interactions I have had in a grocery store (or any store) since moving to Bloomington-Normal. STAFF is always smiling, always friendly, even when they dont have to be. ?
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October 2023 by Charlotte Davidson
Neidra is absolutely amazing!! She sets examples for her employees to smile and be friendly. I had the wonderful opportunity to meet her today and she saw me looking for something and immediately asked if I needed help and was going to even take me to the aisle. She's a great addition as the Team Leader, just exactly what the store needed is someone that gets right in and does what they ask of their employees! Love this Kroger, alot of savings on many items, especially meat. Update: Today the young man working at the self checkout was Trenton, absolutely a wonderful fit! He is so helpful and doesn't make you feel like you're a bother when you mess up either! It's so nice to see a young man working and being so helpful to customers. You should absolutely keep this young man and give him recognition!! There's only 1 I ever have an issue with and I realize he is disabled but he is so very rude to customers and tells you to get out of his way when he has plenty of room to walk, just not a nice person at all and when he sees your light he asks, why do you need help?? ? I'm also disabled but I treat others the way I want to be treated, everyone is different I guess. No one wants to be yelled at and told rudely to get out of the way when you know it's coming and you're completely out of the way.
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September 2023 by Ray Lemar
This store is well ran, clean and organized, with lots of inventory. Convenient location, was able to get in and out.
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August 2023 by Bella the Dog
Love this Kroger, alot of savings on many items, especially meat. My biggest reason for this review is Rod Steel that works at the self checkout, he is the nicest, most helpful employee that I've ever encountered. He doesn't even wait for you to ask for help, he automatically comes and scans heavy items, like cases of water, that is extremely hard to lift and scan and it is much appreciated. He never acts like you're bothering him and if I have alot of groceries he will go get me an empty cart to put my bags in instead of having me go get it like other employees I've encountered at the self checkout. He has a wonderful, positive attitude and is very willing to help. I never feel like a bother when he is working like with other employees at the self checkout. Thanks Rod for all of your help and willingness to make customers feel like customers and not a bother. He definitely deserves recognition for his above and beyond exceptional customer service. Update: Today the young man working at the self checkout was Trenton, absolutely a wonderful fit! He is so helpful and doesn't make you feel like you're a bother when you mess up either! It's so nice to see a young man working and being so helpful to customers. You should absolutely keep this young man and give him recognition!! There's only 1 I ever have an issue with and I realize he is disabled but he is so very rude to customers and tells you to get out of his way when he has plenty of room to walk, just not a nice person at all and when he sees your light he asks, why do you need help?? ? I'm also disabled but I treat others the way I want to be treated, everyone is different I guess. No one wants to be yelled at and told rudely to get out of the way when you know it's coming and you're completely out of the way.
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June 2023 by William Thompson
Place is uneducated and they steal from employees. They'll happily take union due from part time employees but give zero of the union benefit. They're garbage. They rub nickel raises in your face as if that is anything. And if you tell them it's nothing. They will take everything away. They think they know better when they know nothing especially the leaders and people that has been there for years. It's like a jr high. Nothing but drama. Trash place with trash people working.
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June 2023 by Bruce 9847
Unlike the false and phony pretenses of some other stores I will not name, you can be rest assured that you'll be greeted with a helpful smile in every aisle here.
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April 2023 by Vinny Diddy
Dawg, if it weren't for the nonesence of the Manager, i'd be schmoovin an groovin 24/7 here. But alas, not all things are perfection
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April 2023 by P. W.
Feb 2023 Employees here incompetent!!! Why have western union if everyone not cross trained to do it , lady says she don’t know how to do it or have keys to get back there!!! Western unión remove yourself from here no POINT!!! I’m on empty need to pick up money for gas ⛽️ but d*** employees or just play d*** because they don’t want to do it makes no sense!!!Update March 30,2023 6pm triedget nus ticket ?️ employees don’t or won’t do their job with the reply of we never know when it’s gonna be opened jajaj grey haired lady by checkout Probly doesn’t want to do her job, before that kid says manager is only one loading truck , so employees are that incompetent to unload so manager can sell me a ticket!!’ Ridiculous when it closes down you’ll know why & I’ll BE HAPPY
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March 2023 by Karisma Morris-Bush
I am a new resident on the west side of Bloomington. I shop here regularly now and I just want to say Ashley is a wonderful employee. She is very helpful and is always knowledgeable about certain products. Tom is always very helpful and pleasant! He keeps a smile on his face even when faced with adversity. Christina (manager) is one of the hardest working managers I've ever seen. She is also very pleasant and loves her position. Although this store lacks a lot of products I am used to shopping for at other locations, the employees make up for my shopping experience!
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March 2023 by Theron Dismuke
Tonight I had one of the most amazing experiences at the North Main location with an associate named “Ashley” she had great customer service skills offering the help with Setting Up Kroger Pay and other pointers on finding food and materials definitively stop by for all your food needs ‼️? if I could tip I would have
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February 2023 by Bonnie Lemaster
Super convenient, they have many great deals and Reduced Prices. Their produce is always displayed nicely and kept fresh. I appreciate this Kroger at the corner of Emerson and Main in Bloomington. The man working in the self-checkout area is always a pleasure to see when I come through. I believe his name is Rod. Thank you for always seeming to provide just the right amount of help and assistance.
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January 2023 by Read all About It
Love this Kroger, alot of savings on many items, especially meat. My biggest reason for this review is Rod Steel that works at the self checkout, he is the nicest, most helpful employee that I've ever encountered. He doesn't even wait for you to ask for help, he automatically comes and scans heavy items, like cases of water, that is extremely hard to lift and scan and it is much appreciated. He never acts like you're bothering him and if I have alot of groceries he will go get me an empty cart to put my bags in instead of having me go get it like other employees I've encountered at the self checkout. He has a wonderful, positive attitude and is very willing to help. I never feel like a bother when he is working like with other employees at the self checkout. Thanks Rod for all of your help and willingness to make customers feel like customers and not a bother. He definitely deserves recognition for his above and beyond exceptional customer service.
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August 2022 by Tessa Newman
While this Kroger is busy, I've heard that this Kroger is nor the best one that others have seen. THE LIMITED inventory on hand, the lackluster lights, dirty floor, overall appeal of the store needs a whole reboot. Even the self check out needs to be re-done.
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August 2022 by jacob null
Kick people out at 9pm even tho it’s posted you close at 10pm. I guess you can make up your hours as you see fit. Hours where updated per website 3 weeks ago. Guess they need updating again….