INB is more than just a bank; it is a community-focused institution dedicated to helping its customers live financially sound lives. They offer a wide range of services, including mortgage loans, checking and savings accounts, tax services, wealth planning, and custom solutions for businesses and municipalities through their Treasury Services team. Known for stability, peace of mind, and commitment, INB stands out for its friendly and attentive staff. Customers appreciate the excellent customer service provided by team members like Andi, Ruth, Emily, and Denise, who are described as knowledgeable, engaged, and always willing to go above and beyond. The staff responds quickly to inquiries and offers innovative solutions to maximize value for clients. Many reviews highlight the staff’s kindness and personalized attention, especially during challenging times such as estate management, making clients feel truly cared for. With the largest remittance center in downstate Illinois and a reputation for reliability, INB is highly recommended for personal and business banking needs, emphasizing community, trust, and exceptional service.
I had some fraud come through and Ruth was able to swiftly handle my concerns, advise on what my next steps were, and get a new card ordered. I genuinely appreciate her quick responses and effort to take care of the account!!
May 2024
Andi Whalen is very detailed and great with her customer service, always going above and beyond for her clients! Appreciate her knowledge and willingness to help. :)
May 2024
We bank at INB for personal and business accounts! They are awesome!! The staff is so friendly and on it, when I reach out they answer their phones and email requests immediately and have tons of perks!! I HIGHLY RECOMMEND ANDI, RUTH AND THEIR TEAM FOR ANY OF YOUR BANKING NEEDS!!
