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November 2023 by Sydney Anne
I worked with Brian as I financed a vehicle for the first time and had the best experience. He had very fast communication and helped me to understand any questions I had during the process. I didn’t realize purchasing a car for the first time could be so easy & fast. I can’t thank you enough Brian for all of your help!
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July 2023 by Mark N
It's a good credit union. I've never had any major problems. Just a few annoying website issues.
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May 2023 by Teri Leindl
Shout out for Ben Muncy. Thank you. I came in with a large cash deposit and I had mis-counted. You caught it and placed the full correct amount in our account. Thank you for your honesty.Shout out to Courtney Scott. Thank you for your knowledge and assistance in stopping a payment for us that was supposed to be cancelled by the other company. We appreciate your kindness and support.
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March 2023 by Richard Kerr
One of the few banks left that still act and feel like a small town bank, great customer service that more often than not when you present them with an issue they go the extra mile to try and help you get to a resolution, they will not just say no, sorry that is not in our policy.
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January 2023 by Jamie Gormack
Great Service! Worked with Brian on an auto loan and it couldn’t have been easier!
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June 2022 by WarPeace89
I have been banking at IAA credit union for about Thirty years. In the last few years I’ve lost faith in the credit unions ability to assist me in financial decisions. They just don’t have the experience anymore, or drive to direct me to someone with the answers. I have been switching over to CEFCU.
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January 2022 by DeHarra Jones
I’ve been a member since I was 17 and I am 22 now, I use to love having a bank account with them until I started asking more questions about money disappearing and not adding up within my account. No one has answers
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January 2022 by Yvonne Shields
At first I loved this credit union. After, being a member for years this year I am highly disappointed. As I am expecting a new child and a parent to my teenage sister. Seeking a personal loan to move, as I need to expand my household. For certain the credit union wouldn't fail me. Ive had a personal loan with them for years and never late on my payments. The response I got made me realize that I was racially and disgracefully denied without good reason. Noah replied " Unfortunately, I am not able to get an approval. Based on lack of deposit history, Lack of a secured loan, And a recent bankruptcy on the credit report, my boss wasn't really sure why the first loan was approved by the loan officer that did it. Technically those things should disqualify a personal loan. I Just can't do anything at this time. Which my bankruptcy is shy of 4 years which isn't recent, the application was joint meaning I had support. Just never thought I would be denied in such a harsh way. After my loan is fully paid I wouldn't dare continue on as a member. Thanks but no thanks.
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January 2022 by Pavel Bee
Great people and very nice . Trustworthy bank that will help you with credit card fraud Asap . They got my money back as fast as they could .
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January 2021 by Emily Reed
Usually I’m very happy with my service with IAA (I have been a member for years, and my family for many more) but Erica is incredibly rude on the phone each time I have to speak with her, disappointing.
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December 2019 by Mike Seegmiller
Grate popole that realy care about you and banking and verry friendly people too
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October 2019 by Bill S
Professional staff who provide very courteous and helpful services. Consistent services are encountered each visit.
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March 2019 by Nico Boyd
I just opened an account here but everyone was so helpful and nice. The woman up front even offered to hold my sleeping 10 month old while I was opening my account. I would recommend this credit union to anyone who is looking to open and account. Well worth it!!
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December 2018 by Terri Schaefer
They really helped us out when we were in a jam over the weekend and needed to find a new bank quickly! Thank you IAACU!
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November 2018 by Desmond Digital Designs & Marketing Consulting
The service at IAA Credit Union is by far above most banks. The personalization and customer service given to me exceeds my expectations. I was involved in a car accident and received a car loan for a new car in less than one day! I've changed accounts and had great service from Dawn and Kyle! Keep up the good work!
