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June 2023 by Chris B.
Had a large cashier check from their bank and they lost the records and money and thus the check cannot be cashed. Looks like FDIC has to be involved.
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March 2023 by Sherry H.
Awful! I had 7 bill pays go through twice and it took 5 phone calls, 3 different people who ultimately placed the blame on me (I mean, I am sure I hit submit and then went back, entered all 7 amounts again and submitted again all while day drinking at work and all under 1 minute ---yes that is sarcasm).
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March 2023 by James Barker
Friendly people great service and very helpful
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February 2023 by Bman Cham
If you Need to get ahold of someone from the downtown Bloomington branch. You can’t no phones are connected to the bank directly very inconvenient. Everytime I call I get the 45 callers ahead of you in customer care. I’ve tried calling the bank just no use was overdrawn by a penny. And had 15 days to bring up balance before they close my bank acc. I gave up tired of having to find places to park to go in to bank. I shouldn’t have to leave home every time I need or somthing goes wrong with my bank acc. My account has been locked out of 3 times can’t even fix that or look on my app. So I gave up this bank is just not for me. Very inconvenient very frustrating. The employees are awesome though love them to death none of this is there fault. I get help when I go inside the bank. But the headache of having to come in every times this happens is over and done. If there was an employee review I’d put 10/10 but as far as banking 1/10 stars horrible and frustrating I’ll go ahead and move to a bank that can help my needs a little better.
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November 2020 by Friday Floaters
When I have a problem with this bank Everyone seems to shift blame to another department i got charge over 130 in late feels because they sent payment back. When i call no one seems to know the process of anything. But I lose 130.00 for lack of common sense of employees. Thinking about switching from this bank i been member of years. Im pissed still waiting on another call of they dont know what happen or if they can rectify situation. poor quality of service
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September 2019 by Diane Mckinney
Great bank. Heartland Bank
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May 2019 by wegan merner
I have to use ubers and lyft as my sole transportation. Although the staff is always helpful my card is shut off 1 to 3 times a week because the tramsactions arent recognized after bussiness hours. Ive had to walk home numerous time at 2am leaving work. Nearly 2 hrs. Again its nothing againts the staff but in the futute i will be keeping my money elsewhere.
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March 2017 by Drew Poi
Never spend more than 5 minutes in line. Very helpful staff.
