At O'Brien Nissan of Bloomington Parts & Service, customers consistently praise the excellent service and friendly staff. The expert technicians use the latest technology to ensure vehicles receive top-notch care, whether for routine maintenance or complex repairs. Customers appreciate the convenient online scheduling and shuttle service, making it easy to get their cars serviced. Many reviewers highlight the welcoming atmosphere, with a comfortable waiting room offering complimentary refreshments like Coke Zero. The staff is described as super friendly and helpful, taking the time to explain issues and recommended solutions without any pressure. One long-time customer even noted that their previous employment at the dealership did not affect the great service they received. Reviewers consistently give the Parts & Service department high marks for their integrity, noting that they did not try to upsell unnecessary services. Instead, they followed the customers' specific requests and provided detailed reports on the vehicle's condition. Overall, customers feel they can trust the O'Brien Nissan team to take excellent care of their vehicles and provide a positive, stress-free experience.
Amazing customer service! Got my car in immediately, fixed the problem fast, i loved the shuttle that they offered. I also loved Nicki she was amazing and so sweet. Would recommend for any problem!
August 2024
I have been coming here since I got my first car when I turned 18. Every time I have come in the staff is always super friendly. I also love their waiting room with free Coke Zero!!!!
August 2024
Nicki was great. She explained the cause and effects for my issues with my Nissan and made me feel comfortable with no pressure of having to have them addressed today and how to prevent them from happening again.I'll be a customer of Nicki's for life!!
