Enterprise Rent-A-Car
Car RentalHours:
1206 S Veterans Pkwy, Bloomington IL 61704 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car offers convenient access to thousands of locations near airports and in Bloomington, with options available in over 30 countries worldwide. Backed by 65 years of experience and a commitment to exceptional customer service, the company provides easy online booking and a straightforward rental process. Customers appreciate how simple and efficient the pickup and return procedures are, often describing the experience as pleasant and hassle-free. Many rentals include upgrades at minimal additional cost, adding to customer satisfaction. The staff at the Bloomington location is highly praised for their professionalism, friendliness, and helpfulness. Employees such as Alec, Lauren, Kamoy, Kyle, and Luke are frequently recognized for their warmth, attentiveness, and willingness to assist, often going above and beyond to ensure a positive experience. For instance, Alec was commended for his quick response in providing a new vehicle on short notice and for taking extra time to explain vehicle features, helping customers feel safe and confident during their travels. Lauren was noted for offering many budget-friendly options and maintaining professionalism and warmth in her interactions. However, not all experiences have been positive. One customer shared a negative encounter with the regional manager, describing him as unprofessional, rude, and dishonest. This individual had previously reported the behavior to the CEO, emphasizing the stark contrast between the regional manager's conduct and the respectful attitude of the Bloomington staff. Despite this, the overall impression of the location remains highly favorable, with many customers highlighting the competitive rates, quality service, and the professionalism of the staff, making Enterprise Rent-A-Car a trusted choice for vehicle rentals.
Most Recent Reviews
December 2024
if they would answer the phone or set up voicemail so i can have them call me back they might be rated higher, but as it stands i’m trying to set up a rental because someone hit my car and can’t get through to talk to someone
October 2024
Needed a vehicle to travel to pick up my car that had been in an accident. Have not had the need to rent a vehicle in many years, so the need to do a reservation was hard to deal with. Nothing available for days. Had to make a reservation online to be able to get something within a couple of days
June 2024
It was so easy to order the car i wanted, staff was very friendly, car was clean and easy to drive. Returning the car was super easy . I will be renting from here again.
More Comments(190)
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