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November 2023 by Michael Motherway
My car broke down late at night last week and I had it towed to the nearest garage -- which happened to be Clay Dooley. Molly got it checked out ASAP and had me back on the road with a new tie rod quickly and with a great attitude. Thanks so much!Service: Steering & suspension repair
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November 2023 by Brian Shore
My vehicle was having transmission trouble and this occurred at a very inconvenient time for me. Thankfully, I was able to get in immediately and within the same day it was diagnosed, fixed, and ready for pickup by the end of the work day. This was all done with great communication from the office staff at a reasonable price. I really felt like the entire team was working hard to help me. I am very grateful for their help and will be using Clay Dooley from now on.Service: Transmission
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November 2023 by Matt Schaedel
This is the best car mechanic shop I have ever had the pleasure of doing work with. Molly is not only a very professional manager, but she is also so sweet. The Clay Dooley shop does it the right way and I will definitely be back!
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November 2023 by Sori
They are the most friendly and honest auto shop I have been to. Their service is exceptional and very affordable. I only go to this place to fix my car.
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November 2023 by J T
Amazing customer service! Great people, too. Helped me out when I need a new tire thanks to a screw. Glad they were there for me!
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October 2023 by Timothy Coakley
Took my car for tires and alignment!. Everything was explained well in detail and they were super nice and kind. My vehicle was a stubborn old bird and I assumed it would be because I don’t think the previous owner ever aligned it its entire life. They called and explained why more parts were needed to get correct alignment because it was so far out of whack. The vehicle inspection is top notch and shows pictures of concern areas or issues and even what can wait. The best place I’ve had my vehicle serviced and actually feel I got my money worth. All around good service and good people!
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October 2023 by pbkent
I had a flat tire and after inspecting it found a screw in the tread area. I called Clay Dooley on Vernon in Bloomington and talked to Molly who explained it was very busy but she would try to work it in that day. I decided to remove the wheel and drop it off instead of trying to get the car there. Molly greeted me and was very nice! She quickly took my contact information and I was on my way. They were able to work it in within a couple hours and I had it back on the car soon after that. They provided a timely solution to an unexpected problem at a very reasonable price! I highly recommend them!Service: Tires
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October 2023 by ABE Spicy
I am so happy to have my car back. Molly is such a pleasure to work with and very helpful. I would’ve never caught those issues if it wasn’t for her thoroughness. Definitely bringing my car here in the future!Services: General repairs & maintenance
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September 2023 by Taylor Lutz
I got a flat tire while in Bloomington on a work trip, and the people at Clay Dooley were so great to work with. She walked me though the options I had for tires-quality, pricing, recommendations, etc. They also did not force any extra “gimmicks” on me which was so greatly appreciated! Highly recommend Clay Dooley! They made my stressful situation a lot less stressful.
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September 2023 by John Goeke
I had my car in last March for about $1K of work. Some of it included an oil change. They overfilled my car by a quart. I drained it myself at home, let it go. They also did a front brake job. Now the rotors are warped. It hasn't even been 15K miles. They must have used inferior parts. I emailed them two days ago to see if I have any warranty options. No response. I can't recommend them based on my experience.Addendum: The primary manager (Molly) was apparently on vacation when I messaged my concerns. Once they were aware of my issues they were responsive and addressed my concerns appropriately. I do think they value their customers based on my later experience with them and hope they can improve their internal communications so these types of issues don’t get lost and unnecessarily frustrate their customers. Thanks for listening to me and taking the appropriate action.
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September 2023 by Chris Homan
Got our ac checked out and recharged. Very good service. Ice Cold now. Service was good but it would be nice if they did not call my cell phone to survey me afterwards. I was fixing piping under my sink and had to climb out to answer the phone. Also getting a lot of texts asking me to rate Clay Dooley. That gets old.Service: Air conditioning
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August 2023 by Scott H
What a great experience. No one likes to spend money fixing their car but if you need to you want to work with someone you can trust and treats you fair like Clay Dooley. I really appreciated all of the photos they sent me so I could see exactly what was wrong with my car. They gave me options calling out what really needed to be done and optional items, with no pressure. Molly was great to work with, she kept me informed and was happy to talk through all the questions I had. I'll definitely bring my cars back next time I need an estimate and repairs.Services: Transmission
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August 2023 by Darrin Hansing
We have been going to Clay Dooley for years. They are great to work with and always stand behind their work! The comprehensive assessment of our vehicles, with pictures, is greatly appreciated. They provide a thorough overview of what needs immediate attention in addition to things that should be monitored. You can trust the folks there to get the job done.Service: Brakes
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August 2023 by tony finley
PROS - Molly was great. Work completed as expected. Props for the pictures of repair recommendations. Fair pricing for the work done. Loved the ability to see the report online.CONS - They were closed 7/4 (But so was everyone else so not really fair to reduce stars for that). It took a day longer than expected.Conclusion: Highly recommend.
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August 2023 by Virginia J.
Beware, this shop tried to sell me some specialty bolts that were already installed from my last alignment at another shop. It would have been an additional $120 above the cost of the alignment. The staff insisted that they were not on the vehicle. I asked for my car back and left. I do not want a shop working on my vehicle that does this.
