CarMax offers easy car buying and selling with no haggling or pressure. It carries a large selection of used cars, trucks, and SUVs, making it easy to find what you want in one place. The experience is often described as very easy, quick, and the best dealership experience. Staff are noted as professional, helpful, patient, and fantastic at explaining everything, providing knowledge and understanding without hassle. The process for selling a car is highlighted as efficient, with online quotes, appointments, and receiving a check within the hour. While cars are reported as spotless, there can be occasional issues like undisclosed damage, which the team fixes, or delays in delivery and receiving the title. Customers express happiness with their deals and the options available for financing.
Changed sales person while on test drive, wanted to look at my bank account and print out items. Wouldn’t give them back in the paper form even though uploaded
December 2024
The salesman Zach was very professional with the transaction paperwork and helpful in orienting us in the auto. The auto was spotless. I was dissapointed in the amount of time it took to have the auto delivered and the time it is taking to get the title.
September 2024
I am happy with the deal that we were able to work out.
My only negative was that the car had some damage to the roof that I was not told about. They are having that fixed for me now.
