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February 2024 by Keegan Allen
terrible customer service from supervisor. Is power hungry to customers.
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February 2023 by Tresea Perschall
Very personable and efficient and timely.. professional and dependable All of the qualities we are looking for
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June 2022 by Tayy2k -
This is a really bad bank most of the time the ATM doesn't work. An you can't deposit money at the ATM most of the time. If you bank here don't change bank I am.
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May 2022 by Hemanth Atthipatla
Very good service from this bank.Worked with Eric Armstrong for my house purchase and he was just awesome. In detailed and clear for new bee like me.Just loved his costumer service.Thanks
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January 2022 by Jane Flynn
We recently refinanced our home mortgage. We worked with Eric Armstrong at the Busey Bank onVeteran’s Pkwy. I cannot express enough what a pleasant experience it was working with Eric. Hewas so thorough, explained everything & is such a pleasant person. I would highly recommend him!
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May 2021 by Judith Davenport
We decided to refinance our mortgage and combine it with our line of credit. All the staff were very helpful. We took advantage of the account discounts and opened a checking account to manage our bill paying. When we needed help they were their for account help with paperwork and mortgage information assistance. Today I had fantastic help on the phone setting up and navigating my new online banking accounts! Thank you all.
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February 2021 by Tami Hursey
I live out of state and still bank there I moved 3 years ago. They have been there I love my bank Busey.
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October 2020 by Jason Blumstein
Don't use this bank that often, never had a problem with them. So would recommend them all day.
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December 2019 by Nick Butzirus
The service level is usually better at LOCAL banks. Busey goes above and beyond even THAT expectation. The staff is always friendly, and will really go the extra mile. The difference can definitely be felt, and it's very obvious that they consider their customers to be family.
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May 2017 by Jeff Longfellow
Great customer service!
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July 2016 by Mike Heidrick
Its a great bank with caring understating people interested in helping local families build their dreams. They also assisted me in helping close out an estate and provided assistance where they could to make the financial administration responsibilities easy and painless. They are a great partner in financial success.
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January 2011 by Tim Scrogham
I have banked with Busey since 1999. I left the area in late 2010 for a job assignment. I have never carried a high balance and all of the sudden i started getting charged 15 service fees and was told its because I do not carry a high balance. In additon there was a fraudulant charge on my account in which they charge $30.00 to investigate. The charge was $36.00 and I didnt have to deal with the drama. I paid the fee(s) and will NEVER bank here again.
