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November 2023 by Dawn Burton
Just bought a new Accord and had a great experience! Elijah Simpson was so helpful. We test drove 2 cars, got financed, paperwork completed and out the door in a MUCH shorter time than past experiences. Everyone was so helpful! Couldn't ask for a better experience! Highly recommend Elijah and Brad Barker Honda!
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November 2023 by Seth Hauser
After a terrible experience at a dealership in Chicago, we decided to give O'Brien Honda in Bloomington a shot. Our salesperson, Jonathan Dawson, was wonderful every step of the way from start to finish. Incredibly friendly and understanding, with absolutely no high pressure sales tactics. I never felt like I was dealing with a salesperson, I felt like I was dealing with a friend who really cared about how he treated me. We knew exactly what we wanted, and even though they did not have it on their lot right then, Jonathan promised they would take every possible step to get us the car we came for. It came even faster than we expected and we are over the moon excited with our 2024 Nordic Forest HR-V.Buying a car shouldn't have to be a miserable experience and Jonathan proved that. I would highly recommend this dealership to anyone looking for a car. Get out of Chicago and drive a little ways. It will be worth it for the lack of stress and the wonderful experience. Thanks to Jonathan, Karen, Ryan, and everyone at O'Brien Honda who made this possible!
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November 2023 by Yeshwanth Nelakurthy
Exceptional Customer management and Outstanding Salesmanship by O'Brien Honda of Bloomington.I was looking for a Hybrid Vehicle for a while, After visiting many dealerships and having multiple bad experiences across the state of Illinois, I can Certainly say O'Brien Honda are the Best and definitely stands out on all aspects for me.Transparent pricing :10/10No Markup's or add on's :10/10Not Pushy : 10/10Customer preferences : 10/10First time Buyers Choice : 10/10From the moment I stepped into the dealership, the atmosphere was welcoming. Matt, in particular, went above and beyond to ensure that my car-buying experience was seamless and enjoyable. if you are some one who is looking for simple and honest answers Matt is the one to reach out from sales. His knowledge of the vehicles on the lot was impressive, and he took the time to explaining all vehicle's features and he asked for my preferences like Does it have to hybrid etc and worked towards securing that.The entire process, from test driving to finalizing the paperwork, was remarkably smooth, special thanks to Karen's expertise and dedication.she personally came across to other street to sort out my new insurance problem. Dealership's overall commitment to customer service was evident in every interaction I had with the staff.I highly recommend O'Brien Honda to anyone in the market for a new vehicle. The team's commitment to excellence, coupled with Matt's exceptional salesmanship, made this car-buying experience truly exceptional. I am now a proud owner of a Honda CRV and I attribute the success of this purchase to the remarkable team at O'Brien.Thank you Matt & O'Brien Honda
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October 2023 by L B
Matt Couch literally changed my entire life.. Don't walk, run FAST, and ask that he assist you with your next auto choice/investment. Clear communication. The easiest vehicle transaction I've experienced - ever.
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September 2023 by Michael Rios
We had Elijah as our sales person, he made the process very easy. Both him and Karen never gave up on my wife and I. We have very bad credit and they still managed to get us in a car. Elijah was very friendly, kind, and very positive with us. It was an overall pleasant experience and they both showed excellent workmanship. Will recommend to anyone looking to get in a vehicle to see Elijah.
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September 2023 by natalie waller
Harold was a very nice sales man. He was knowledgeable about the car and let us know the imperfections of the car. He was accommodating on meeting up with us. I would recommend asking for Harold when buying a car at Honda. He is going to shoot it to you straight. Very pleased with the service we received.
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September 2023 by Bob Ryder
I really appreciate the good communication and attention to detail on my behalf from Libby and the service department. They listened well and took excellent care of my vehicle. I’m glad to give O’Brien Honda a strong recommendation – keep up the great work!
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August 2023 by Rachael Kapper
What a great car buying experience for our whole family! Matt at O’Brian (and Elijah too) was so helpful and responsive as we were deciding on our family car. The process was easy and fun, even for my two year old! Thanks for helping with this big decision, Matt. You guys are awesome!
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August 2023 by Jack Myers
Great car buying experience! The process has changed since my last time through it. Current supply issues can make finding the right vehicle a challenge, and also limits any negotiation leverage buyers have. In a world where MSRP is the price, Honda seems to offer value. We felt like the price we paid was reasonable compared to other manufacturers’ comparable offerings. Price and the “deal” has always been my main consideration when choosing a dealership. However, this time around the price was the same everywhere. It came down to which dealership had the right vehicle, and the right people. Jonathan Dawson is a top notch salesman. So helpful and communicative. He did 100% of what he said he would; on time; every time! Karen in the business office was great as well.
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August 2023 by frank c.
Have done business with this dealership for over 20 years. Sales experience was OK but the service department lacks organization and knowledgeable people to get routine service accomplished without a hassle. I will think twice about buying another Honda in Bloomington.
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August 2023 by Travis O.
Service Sucks! When you call, you get this silly automated system called brooke. It is AWFUL. Could not get my booking done. Had to go somewhere else.
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July 2023 by Yulin Deng
We are super satisfied with Elijah's service. He is courteous and competent , and always sunshine, we like the way he's doing in sales. He always keep us informed for any update about our new car, Though we waited a few months , it's worth it. And Honda's team is great.
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July 2023 by Joan Hartman
I bought my minivan last month and worked with Elijah. He was so easy to work with and actually made the whole process easy and enjoyable. I can't say that about any other car buying experience I have had. Shout out to Karen (business manager) who also made me laugh as I was giving them my money. Which also has never happened before. I will definitely purchase my next vehicle through Elijah and O'Brien.
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July 2023 by NFSGirl
Terrance at O’Brien Honda was wonderful to work with- very friendly and he took good care of us with our recent Civic purchase. We purchased the vehicle on a Saturday and Terrance had it ready for pickup the following Monday. Highly recommend him and the whole O’Brien team.
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July 2023 by Brenda Wells
This dealership has been a breeze to work with. Jonathan was responsive to texts and questions and kept me in the loop as to what was happening at every step, since it took a few weeks to get the car I wanted. Karen in the finance department was knowledgeable and personable as well.
