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January 2024 by David Brinkoetter
Excellent work & customer service
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November 2023 by Anita Smith
I got into a fender bender in my family's brand new minivan a couple months after we got it (February 2020). It wasn't a huge accident, but the entire back of the car needed to be replaced. Bob Zook was so quick to get us in and get us our car back (we needed all the space we could get for our car seats.) The service, communication and experience was a 10/10.Fast forward about two years later, and we noticed the "Odyssey" emblem was missing from the hatch. I just assumed they forgot to put it back on when they fixed the back of the van. I really didn't pay much attention to it, but I asked about replacing it at the dealership and it was going to cost a ridiculous amount of money for a silver emblem. I called Bob Zook, explained that they serviced my vehicle a couple years prior, and without hesitation, he ordered the part and asked me to come in any time to get it replaced. I thanked him up and down, and in turn, he thanked ME for bringing it to their attention. He said if they forgot to put it back on, it was their responsibility to replace it. The entire process took 15 minutes out of my day.I am blown away by the customer service provided. They could have easily written us off, but instead went above and beyond to get something small fixed for us. The owner himself took my car to the back and drove it out front when it was finished. I'm very impressed and they've earned a customer for life.
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November 2023 by Todd Willoughby
Had damage to my Toyota RAV4 when a car/truck pulled in/out next to me and did not leave info. Large deep scratch/dent and damage to fender, gas tank opener lid and fender wheel opening protector. Special paint. Took it here and wow was I amazed at the result. It looks like new again. Debbie at the front desk was super nice. Bryan was incredible. He took photos and completely managed EVERYTHING with my insurance company. Fantastic!Services: Body & Trim
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September 2023 by Meg Brewer
I can’t speak to their work, but customer service was top notch! I contacted them online about a brake issue with my vehicle and they responded within 30 minutes. Came in with my car shortly after and they confirmed the issue while I waited (5 min or less). They charged me nothingThey explained I would need to take it to a dealership who was authorized to repair it. If I had it repaired at their shop, I would pay and have to fight Chrysler to get it reimbursed. When I couldn’t get an appointment in town, they gave me some names of authorized shops nearby.I sincerely appreciate Bob Zook’s looking at my car, providing advice to keep my family safe, and steering me to a place who could fix my car under warranty.
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July 2023 by Matthew
It was a while back that I had work done on my car at Bob Zook's but I have nothing but positive things to say. To take it back to what all was done. My couple month old GTI had a run in with a deer that did some pretty significant damage to the passenger side. I was pretty upset and worried about finding a body shop that could match the cornflower blue color. My brother recommended me to Bob Zook's because, he had work done on his mustang that turned out flawlessly. Armed with that knowledge, I took my gti up there where I met Bryan. To say he has an eye for detail would be an understatement. He went over my car and even found things my insurance missed. Throughout the whole process Bryan and his team were great at keeping my updated with a timeline for parts and where they were with my car. This happened during covid times, so getting parts was a struggle. The final product of all their work is simply stunning. I can't tell that it was ever even in an accident. I can't thank them enough. So, if you need work done on your car, I highly recommend these guys!
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January 2023 by Renee Holt
I went to Bob Zook after hitting a deer and the whole staff treated me like family. Not only did Bryan contact me personally to make sure I get on their schedule but he walked me through everything, every step of the way. I only expected them to fix the damaged but as an added bonus they even detailed my car! Highly recommend!!
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November 2022 by Pat Hasty
I had work done several years ago. #1 then and from my understanding still #1
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August 2022 by Chelsea Kelly
Bryan, Debbie and the whole staff were nothing short of great to work with! From the time I contacted them for an estimate to the completion of my vehicle I was kept in the loop! Bryan was very upfront about the time it would take to get the necessary parts in due to the delays we are currently experiencing. I was able to remain in my car until all parts were in and they completed the job at one time. The team was able to get me back on the road quicker than originally estimated, too! Overall, I had the best experience with BZAB and will use them for any future needs!
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August 2022 by J DeHaai
Bryan was amazing to work with and their team did a phenomenal job fixing our car!Bryan helped guide us through the process of dealing with the very difficult insurance company of the driver that damaged our car.He was so helpful and worked closely with us to make sure that the car was properly fixed and that their insurance company covered everything. I don't know what we would have done without him!I would highly recommend Bob Zook Auto Body to anybody that needs body work done!!!Services: General repairs & maintenance
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August 2022 by Jeremy D.
Bryan was amazing to work with and their team did a phenomenal job fixing our car! Bryan helped guide us through the process of dealing with the very difficult insurance company of the driver that damaged our car. He was so helpful and worked closely with us to make sure that the car was properly fixed and that their insurance company covered everything. I don't know what we would have done without him! I would highly recommend Bob Zook Auto Body to anybody that needs body work done!!!
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May 2022 by Christian Grant
I can’t say enough good things about Bob Zook! We were involved in an accident and being new to the area we didn’t know what to expect from the local repair facilities. We chose Bob Zook based on the reviews and the way we were treated with respect at our first meeting. Bob Zook kept us informed on the progress of our repairs, no need for us to call for updates, we always knew where we were at in the process of getting our car back. Upon picking up our car we were amazed at the quality and speed they repaired our vehicle. Everything was spotless inside & out. Thank you!
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January 2022 by Galen K.
We had some damage done to our car the middle of December 2021. We got several bids and they were all pretty close. Our overriding concern was we needed the car fixed by early February to leave for an extended trip. Every other auto body shop said the earliest they could work on it was late February. Bryan Caldwell the owner of Bob Zook auto body said he would get it fixed before we had to leave. We obviously told him to go ahead. He gave us a date to drop it off. We dropped it off on a Monday and it was done and we picked it up on Friday. He made an exceptional effort to get this done especially during a time when getting parts and the labor needed were in short supply. When we picked up the car it shined brighter than new and the whole inside was detailed and spotlessly cleaned. We did not expect that. We highly recommend Bob Zook auto body in Bloomington for any collision repair work needed!
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December 2021 by Sam McCaw
They made my truck look brand new after a series of unfortunate events. Highly recommend
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November 2021 by Jacob Nussbaum
WOW! They did an amazing job fixing the damage from a recent accident on my family's minivan.This will be the first place I look in the future for any auto body work!Services: Body & Trim
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November 2021 by Cassi Stewart Gaherty
I was in a panic after my husband and I hit a coyote over 75 miles from home on a Sunday night, Monday I called a few places and after speaking with Bryan I knew Bob Zook was where I wanted to have my car towed to.
