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November 2023 by Megan Gibson
I had an appt for an oil change, tire rotation, and for them to fix my recall. When I was paying I asked them what all they did so I could make sure they did everything and all they told me was oil change and tire rotation. So when I asked about the recall Cody told me that they didn’t have enough time for it. I then told him that the reason for the appt was to do the recall with the oil change and tire rotation. He then said that oil changes and tire rotations take an hour which is why they didn’t have time to do it. Which isn’t true if I got there at 3:45 and they didn’t take my car until 4pm and I checked out at 4:35pm. This is very frustrating as I will have to take more time off work to get the recall done now when it was supposed to be done at my original appt.
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November 2023 by Mahendhiran Kalimuthu
Service was good and very much appreciate the support. However am disappointed in taking care of the vehicle, after i took my car out from service i found paint chips (1 spot) at engine hood which is very deep may be some sharp tools.. (I am sure when i dropped car for service, 30 mins before i checked the engine oil dipstick and i have not seen any paint chips). Please do take care and thanks
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October 2023 by Harry B Burks III
Great Sales Experience! Unfortunately, I lost my original Sales Consultant who took another job while we were looking for 2023 Sierra. But, Sales Manager Robb Reeser and Sales Consultant Kori Parker quickly picked up the ball and found me a 2023 Sierra 4WD much to my liking. And, I purchased it at a great price. Robb and Kori are very personable and hard working people. Thanks so much!
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October 2023 by Joyce Leuchtenberg
We have been doing business with Barkers in Bloomington for long time!! They always give us the best deal right away, no back and forth!!! Kori has been our salesman for years, but everyone is wonderful, and their service is great!!!
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October 2023 by Joe Hoeniges
Brian Brown was expertly knowledgeable about the Buick I was interested in. Brian answered all my questions and assured me that I could stop by the dealership with any future concerns. HE made the car purchase a positive experience. Give that boy a raise.!!Gloria Hoeniges
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September 2023 by Tonia Smith
They sold my daughter a used car without telling her the sun roof leaks. They say it doesn't leak. But every time it rains, or we go to a car wash the sun roof leaks. Very bad customer service I am so not happy with this dealership. I would not recommend anyone to buy a used car from them.
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August 2023 by heston eveland
My wife and I took our GMC terrain to get serviced (oil change/tire rotation). When it was getting serviced, the tire indicator was damaged/broken. We took our vehicle back 3 times to get this resolved and nothing came of it. Cody stated how it may have happened there, but it would have happened anyway. He offered a 15% discount after much deliberation. We get those in the mail. This repair will cost me $145. I have purchased the car from there and the extended warranty. They said I could use my extended warranty for something that they broke, but this would then cost me $100 to fix their mistake because I have a deductible. The customer service there is embarrassingly bad and offers zero empathy. I am not one to complain, but when something happens on accident, it is the responsibility for the person who damaged or broke the product to fix it. I told Cody due to this, we will not be using Barker again. He didn’t seem to care. Maybe your business is too large to care about individual customers, but you have lost our family and I have 3 brothers in the area. This is something that barker could simply write off and fix for customer satisfaction, but you wanted to save face, not take ownership, and lose a customer forever. 100% dissatisfied.
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August 2023 by Scott Frankie
My wife and I had a great experience and Kori was fantastic to work with. We were not pressured at all on our buying and he worked with us to find the car we needed.
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July 2023 by Carol Wisniewski
Kori is a wonderful salesman - I have worked with him on more than one occasion. I forgot my checkbook when we were almost at the dealership to pick up new Encore. They were gracious enough to allow me to send the check in the mail. Such a lifesaver. Matt and Rob are both terrific as well.
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June 2023 by Vincent Salvo
I have finally found a Buick Dealership that I can take my vehicle to and know that the job will get done right. Barker is Professional, Prompt and their Communication is the best.
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June 2023 by Ashley B.
Had a great experience with Sean Case. Was not looking forward to stopping in because of a terrible experience I had at another dealership in town. Sean was awesome. Super kind, down-to-earth, found me a vehicle that closely matched my feature wishlist, did not draw out the process or pressure me into purchasing. Was actually fun. I ended up not loving the car, but I wish I had, because I would buy from Sean. Recommend working with him to anyone who dislikes car buying.
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June 2023 by Mark Doyle
A very good experience. We worked with Misty and she was friendly, helpful, and clear. Then we finished paperwork with Matt and the same description applies. The pricing was fair , clear and without pressure. It was a very good buying process for an awesome Buick.
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May 2023 by David Bethel
Went on a Saturday. Wasn't looking for a new car but a used one. Kori Parker was a fantastic help. I explained how we had dealt with other dealers and just wanted in and out and what I expected for my trade. The trade was close enough and I got a deal on the new one. I would recommend and return here. Just buying a car nor a long drawn out sales pitch. Even got us better financing.
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May 2023 by Cindy Bethel
Loved that they truly cared about us. Didn't play games just got the deal done and got us on our way with our new car in know time. Kori is the best saleman. Thank you!
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April 2023 by Tanya Rose
Everyone from the sales consultant to the service department continue to provide great customer service. They keep us updated on the service our vehicle having performed. A recent tire & rim repair from a highway accident was completed quickly. The sales consultant contact us to see what happened and if we were okay.