HassleLess Mattress provides a unique and highly recommended shopping experience. The showroom is clean and orderly with many mattresses to choose from. Customers enjoy the ability to spend all the time needed trying beds without salespeople approaching or bothering them. The entire process is described as seamless, quick, easy, and a breeze. Ordering is simple, often done through an easy in-store kiosk or by phone with knowledgeable sales staff. Delivery is frequently quick, with next-day service and free delivery and pickup of old mattresses. Delivery teams are noted as very nice, calling ahead and being efficient. Most customers found a perfect mattress at a fair and lower price than other stores, calling it the best shopping experience for bedding. However, some reported a significant hiccup regarding adjustable bed frames. They were not informed that an additional headboard mount or bracket system was needed, adding unexpected cost and shipping delay. For these customers, delivery and installation was terrible, with reports of sloppy setup, missing parts, borrowed tools, and incorrect assembly, marring an otherwise positive experience.
