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March 2024 by Nadir Mirza
Very rude staff. They were rude to me and some other customer. No womder their rating is 2.8. They don’t know anything about customer service
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February 2024 by Vazquez
Fast, friendly, and helpful.
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February 2024 by gina frothingham
I had several issues with the passport application process and Ivalise was so patient and accommodating. Not only to me but while I was in line I observed Ivalise serve her customers so beautifully. I was very impressed I gave her my buisness card and told her if she decides to leave to call me for a Job.
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December 2023 by Kyle Olson
Jim needs to chill out and do his job better. Spent the time we were there yelling at the young ladies in back and then didn't put anything under the correct account.
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December 2023 by Rosy Benitez
Terrible service, the lady of Asian origin who was there, I greeted her and she didn't pay any attention to me, I asked her for help and with a lot of anger and rudeness she did so. If you don't like working, don't do it, or look for something you like. I won't go to that place again. And I put a star because we have to.
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December 2023 by Karam “K” Azab
Excellent and friendly staff, thank you!
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December 2023 by Laurie Vanderlei
I came in unprepared as I thought I could print a label there, get packaging and then just leave my package on the counter (I was using a FedEx account number). Thankfully, Vince was there to assist - he put in all the information and put my item in the appropriate FedEx package. He offered me numerous timelines/prices to fit my needs, and was friendly and patient as I contacted others to see what their requirements were. As it turned out we had to scrap plan 1, and he redid the info to send to an alternate address. He had to do everything over, and never once did he make it feel like the inconvenience I'm sure it was. What great customer service!!
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December 2023 by Sirk Nijcoc
The worst staff. Everyone is so rude and they don't even look at you when they talk. They make you feel like you're bothering them all the time. They don't greet you like the other fedex office locations that I go to. I have no choice but to go here when I drop off my package because it is close to my work when I'm in the area. If these guys really do not like their job, why even work there.
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December 2023 by Nick Bilyi
I wanted to buy a couple of sheets of paper of a certain format, they have it listed. But they can't sell it. They can only print it - that's what the seller said. Logic was already broken. I asked to print just blank sheets, I will pay as for printing. I needed two sheets of a certain format, which they indicated they had. At first they told me that I would send the file so that they could print it. I repeated again that I need clean sheets, Clean! and I'm ready to pay as a printout. In the end, they told me that they don’t do that... Sometimes you need to think with what’s in your head. Don't just answer in a cliché(template answer) way.
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November 2023 by Just Chill
The Asian female in front is supet rude and grumpy. Zero help Zero customer service. Makes you feel so awkward for asking the most simplest questions. All the other review comments are talking about her only. Some one teach her what is being respectful to customers
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October 2023 by R TaG
Unattentive and rude. Came in to use the printer. No help.. Asian female gave me a card pointed her finger towards the glass.. went back to talking smack about a customer. Not coming back here anymore.
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October 2023 by Phuong Peter
I send my returns here. The scan and drop off box is easy. Sometimes employees are readily to help and others not. 4 stars for quick drop off convenience that I can get in and out.
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October 2023 by Affan Ghiyas
The Asian female in front is supet rude and grumpy. Zero help Zero customer service. Makes you feel so awkward for asking the most simplest questions. All the other review comments are talking about her only. Some one teach her what is being respectful to customers
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October 2023 by Jim Piske
This location needs to take a 48 hour time out, fire every employee (yes, there may be an exception to this) and try again. Every employee I've dealt with in 7 years is angry, some with a racial component, or flat out just incompetent.
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October 2023 by Ricardo Bravo
There is a woman working there that has zero customer service skill. I’ve been there 3 times and she has been always really rude as if she’s angry all the time. I decided to stop going to that fedex store and I prefer to drive to Elk Grove Ville’s Store. She really shouldn't be in any position where she deals directly with customers. The woman is young and has black hair, I tried to get her name but she refused to show me her name. She shouldn’t be working there.
