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March 2024 by Ron Wallace
I really like FNB better. But, unfortunately FNB was bought out by Associated Bank. I like the people there, not necessarily the management. It serves my purpose for the most part. But, if I want a small loan of $10,000 or less, I would apply elsewhere because Associated Bank won't lend that small of an amount.
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February 2024 by Chase Schwalbach
Don't work with this bank. They can't even accept online payments from chase bank and keep giving late fees that I have to go through hell to get reversed when it's their antiquated systems at fault.
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August 2023 by Matt Nagel
I applied for an account online and my account was "under review" for over 5 weeks. I called several times and they could never tell me why it was under review or how long that review would take. Finally I got a letter in the mail saying my account was closed due to suspicious activity but all I did was open the account, deposit money and set up a direct deposit. I'm sure they just wanted to close my account to avoid paying a sign up bonus they were offering. What a terrible bank! Avoid at all costs!
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February 2022 by Brandon M
Rude and incompetent staff. Made error when accounts were transferred from First National Bank to Associated Bank regarding late family member's investments. Filled out tax forms for investments at branch which are now unable to be located. Branch manager and customer service department of no help. Wouldn't trust this bank to manage the finances of a lemonade stand.
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September 2021 by Pat Riot
Excellent service, excellent staff, excellent manager at the Bethalto location....Ms. Denay Brown (BANK MANAGER) is a super good person, she's very professional and kind... And makes the baking experience smooth and enjoyable.Mrs. Jen Steinmann was a pleasure to do business with... She was also very professional, to the point and very informative... She answered all my questions and had me up and ready to go within 20 minutes. I walked out a happy customer...I highly recommend any Associated Bank branch, but especially the Bethalto location... as well as the Staunton branch...I appreciate you ladies...Thanx AgainDustin Hickey
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July 2020 by Sara Wilson
Computer system always having problems.
