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July 2024 by Robert Feldtz (RF)
Had a great experience with my pool build. Ryan and Tony were great to work with and their subs were too notch.
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May 2024 by Christina Davis
Ladies in the office are great. Not sure why a pool company can't work on ANY of my equipment, but that's not the worst part, they wasted a lot of my time. Didn't tell me when they came out in the fall that they couldn't work on my equipment, even after I sent pictures and a guy came out to look at it. The guy told me a plan of what he could do and suggested I call back in the spring to schedule it. He came back in the spring, went as far as disconnecting some pipes from the filter to look at it, said he would need to order a part. Put it back together improperly (it had a new leak that wasn't there before), and then proceeded to not follow up or anything. So we waited almost a month before contacting them to see if the part was ordered and if they were coming back, at which point they finally said it would be best if we found someone else because they don't work on our type of filter.... So left us with another thing to repair. Had they been honest, we could have found someone else a long time ago. I don't appreciate being told he would order a part and then completely ghosted.
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July 2023 by steve mobley
Love this place they are so friendly and helpful
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September 2022 by MTGMagicIsFun
Always a great experience. A lot of years of knowledge in this place.
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September 2022 by Katy Tourville
It's ok, very expensive.
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September 2022 by Alex Mack
Always a great experience. A lot of years of knowledge in this place.
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August 2022 by Phillip Shipley
Way over priced for the same service you can get from their competitors.
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June 2022 by Jan Jurkus
Dugger’s pool installation was awesome we have the most beautiful in ground pool the will last for years to come. Gunite surface with sparkly details and a in laid turtle. Would highly recommend this company! Thanks to John, Brady and the whole team! Jan WiskowServices: Swimming pool equipment maintenance
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November 2021 by Mike Mueller
I wish I could provide a negative score. Dugger put my pool in 15 years ago. I relied on Dugger's experience on where to put my pool. What a big mistake!!! EVERY year for those 15 years, I have had significant cracks! For the first few years I told myself "the ground around the pool will settle" and the cracks will stop. Never did.Dugger Pools gave me a line of BS on where to put my pool. Now, when I need them to come out and fix the cracks, they have that service subcontracted. The last time I checked they do not have an answer machine. Why? My assumption is they do not care enough about customer service.After spending lots of $$ on water, chemicals, pool crack repairs and upgraded retaining walls, I have found out that I need a structural engineer to come out to help assess my situation.Beware! There are a lot of wonderful pool companies out there. Please work with them. DO NOT LET WHAT HAPPENED TO ME HAPPEN TO YOU. DO NOT USE DUGGER.IService: Roadworks
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November 2021 by Ned Encelewski
Not sure how there service is, but they just pulled out in front of us here in Denton, TX.... Without looking. Thank God we were paying attention...be carefull.
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November 2021 by Garrison
I get my water tested here, always. If I Ever have an issue they have always coached me into a crystal clear pool. Very friendly. Family feel.Services: Winterization
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October 2021 by Crystal Bannister
Customer service is not great and they are not even willing to help direct you over the phone to find out if they have what you are looking for…
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October 2021 by Terry McGhee
The nice lady refunded my service call, and replaced the parts there tech broke on my spa. But I will never ask them for service on it again.
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September 2021 by Patricia L WALTERS
No above the ground pumps
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August 2021 by Adam Cange
John, Brady, and team are very good at what they do. Have worked with the team on several new construction projects and they are always easy to work with and have years of experience. If yours considering a pool builder in the metro east area- Dugger is your company! - Adam
