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October 2023 by David M
It is always a pleasure visiting the James and Williams Jewelers store in Berwyn. The team of Georgia, Danielle, and Bill are kind, well-mannered, have great rapport, and are truly knowledgable about their products. They have been so helpful in letting me put in special orders for Seiko watches. They even surprised me by sending in a Seiko Prospex dry bag as a thank-you gift for being a customer. I look forward to learning more about watches, and will be dropping by again soon!
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September 2023 by Melanie Fielder
Great customer service. They found a piece for my husband while we were out of the country with limited cell service and the James & Williams team continued to make an effort to get ahold of him. We returned to the country and happily purchased the item. We will continue to buy from them in the future! Highly recommend.
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July 2023 by David Farr
Family owned,Wonderful and friendly staffI am looking forward to seeing them again doing business really soonExcellent workReasonable prices
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June 2023 by Steven Caputo
Very kind and knowledgeable. Had them put on a ring guard on my wedding ring that was 2 sizes too big and adding a lobster clasp on a good chain. Very simple process. Will update when the works complete.
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May 2023 by Cindy Alvarado
James & Williams Jewelers is a unique, priceless gem of a company! a genuine family-run business that treats its customers with the respect they so rarely receive these days. The range of products available is of the highest caliber to reflect the level of customer care provided to customers. There aren't many companies like this left, therefore I urge you to go there if you need unique designs, repairs, or new exquisite jewelry. They are going to earn and maintain your business, thus I heartily endorse them!
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March 2023 by Santiago Juarez
Went in looking to buy a watch for my father, and Bill (owner) educated me on all things Rolex. Bill is a true gentleman and businessman and I look forward to buying my watches from him.
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February 2023 by Henry Ecker
Georgia is my JewlerGreat empathy and patienceShe laboriously took time to take me through many options with me as her focus and NOT a saleThrough this process always instructing on her thought the Male Neck Chain no information that were selected (every chain I selected) without ever indicating a priority of a business model benefit- just my selections and EACH of there attributesNarrowed down to 2 choices and then adding “ now is the time to integrate cost for final selectionHow refreshingI am now a life believer of 2 relevant points1 this my choice location to purchase2 Georgia is a Gemologist of great knowledge , instruction ability that derive detailed products, , personalized engagement, resulting my belief that Georgia has classy taste, human connection and the highest ethicsGrateful and Satisfied beyond my abilities to articulate excellenceThank you GeorgiaEnjoying my next selection of my Boyfriend’s Valentine- and our 1st year anniversaryAgainGrateful and DevotedHenry E
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December 2022 by Stewart Chung
Going to a jeweler can be nerve-racking. I've been to my fair share where they judge, have a "list", or simply won't give you great service if you're not a high roller. This is the first place where I felt comfortable, Danielle and Kristen were super helpful in going through watches and earrings for our wedding. Never felt pressured, and when I came in for wedding earrings they worked within my budget and provided wonderful earrings that were a hit. And I want to stress that they worked within my budget because weddings aren't cheap and I had a little wiggle room, but not a lot. No judgement, Danielle understood and showed a great selection. My wife got compliments left and right on our special day. I also went back to service an old Omega vintage watch. They respected why the watch mattered, and gave me an upfront quote before servicing the watch, and I'm happy with the service they provided. Definitely will return, and for those looking for that perfect watch or a beautiful gift for your significant other...THIS IS THE PLACE!
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November 2022 by Stewart C.
Going to a jeweler can be nerve-racking. I've been to my fair share where they judge, have a "list", or simply won't give you great service if you're not a high roller. This is the first place where I felt comfortable, Danielle and Kristen were super helpful in going through watches and earrings for our wedding. Never felt pressured, and when I came in for wedding earrings they worked within my budget and provided wonderful earrings that were a hit. And I want to stress that they worked within my budget because weddings aren't cheap and I had a little wiggle room, but not a lot. No judgement, Danielle understood and showed a great selection. My wife got compliments left and right on our special day. I also went back to service an old Omega vintage watch. They respected why the watch mattered, and gave me an upfront quote before servicing the watch, and I'm happy with the service they provided. Definitely will return, and for those looking for that perfect watch or a beautiful gift for your significant other...THIS IS THE PLACE!
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November 2022 by Trina K.
The first few visits were for jewelry and watch repairs, but as with any store visit, you eventually find yourself looking at other items. Initially, I was fixated on a pair of Diamond hoop or "huggie" earrings, thinking they'd show up more with certain hairstyles than my current studs. After spending time discussing my goal with Georgia and a few of the other ladies, I landed on a completely different style. In fact, I learned oval was also a better look for me and there was another super cute pair of small size diamonds in a unique setting. The location is safe in that there's an armed officer, multiple locked doors surveillance cameras and a secure parking lot. And above all else, the ladies were welcoming, patient and knowledgeable.
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October 2022 by Omeed Zardkoohi
This family owned local business is a true gem in Chicagoland. The customer service is superlative and unrivaled. They are true experts in the field and can help you find perfect gifts for friends, family, and special occasions. When you visit the store, you do not just feel like a customer, but also a welcome friend. There is a reason for their continued success over many decades. May they have continued success in the future.
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September 2022 by Shawn Lin
No Rolex here, just like every AD in the world. But a very nice lady helped me try on some rolex that were exhibition only. Pretty stout security measures, good environment, private parking lot, good experience non the less.
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August 2022 by Kathleen Martinotti
Their products are superb and highly desirable. I’ve always received compliments on what we have purchased. Always received courteous service; they go out of their way to find exactly what you want.
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July 2022 by Georgi Georgiev
First ever visit there and I am pleasantly surprised. Warm warm welcoming. I stopped there because my previous AD dealer just told me they are not a Rolex AD no more and I am screwed. At James & Williams they even let me put some Rolexes on my wrist and took my name for hopefully sometimes in the future will be able to buy my first new Rolex - normally AD would not even talk to you for some reason.But that was not all. They were also AD of my beloved Seiko watches and after showing me dozen of Seiko and I didn't find the one I liked most - so they ordered it for me. I couldn't be more happier with my first visit. I wish I always went there before. The person behind the counter was Georgia and I really appreciate her help. Also I received a compliment for my Grand Seiko. In future I am switching to them even for watch service of my collection.Thank you :)
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July 2022 by Clint Hansen
Great place! Kristen was awesome. Very professional and knowledgeable. I look forward to doing more business with them in the future.
