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March 2024 by Charlene Sampson
I opened a new account with US Bank. The teller was very friendly, knowledgeable, cater to my foster child who is Autusm.
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October 2023 by Matt Mcfarland
Friendly and helpful staff.
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July 2023 by Gigi
They are very kind for being such a small group since COVID seems everything has changed. They do their best to provide adequate service.
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March 2023 by Breanna Carias
*** edit after the reply from us bank. I missed the call from then after emailing them. I tried to call back a few times no answer or calls back. Nothing was resolved. I dont feel as if they were concerned about the behavior of their branch manager. We’ve since moved banks and will be closing accounts out this week at US bank.US bank in Benton, IL lost mine and my husbands business today. After going through drive through to deposit a check for my husband the BRANCH MANAGER ?? racially profiled my husband and was so distasteful. She hastily question where his checks were coming from in such a nasty manner. They were back pay workers comp checks until they lined out his direct deposit. But, she didnt stop there she told my husband he needed real identification (he has a TVDL) that real American people have.. which his TVDL is in fact a state ID and one of the forms of identification he used to open his account. She was aggressive and so hostile. After a few moments she came back to the screen to let me know she had every right to know where his money came from etc and that she was in error and his identification was appropriate. If the BRANCH MANAGER is this incapable of keeping her composure in a customer service environment we will most certainly take our finances else where to a more reputable bank. Sherry Ingram should be ashamed.
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March 2023 by Kevin Drysdale
Prompt, friendly.
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November 2022 by richard melvin
Thanx guys/gals thanks
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December 2021 by Travis Overton
Slowest bank ever
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October 2021 by Trey Maddox
They don’t answer their phones at this branch for some reason.
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March 2021 by Rob Ladove
The emoyees here have always been a great help to me. Very professional and do their best to do their jobs. They helped me get my credit from bad to good in no time! I appreciate this bank and will continue to use its services forever! The US Bank app is also a pleasure to use.
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July 2020 by Sequoia Song
Just no...when your bank costs me money, all I want to here is so sorry this happened and not to be treated poorly or not shown understanding when I get upset...how about sorry this happened we will get to the bottom of this and get you your money back...which is what the nice man at the 24/hr number said...learn better customer service skills at the branch level
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April 2020 by Peyton Mattingley
I love this bank! I have been banking here for two years and I won’t go to another place! They always do exactly what I need them to do, and never mess things up for me!!
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February 2018 by Kathy Smith
This has been a completely horrible nightmare! Trying to buy our Dream Home has been met with unreturned calls, unreturned messages and unreturned emails. We were told we were "Pre-Approved" now they have managed to drag out the process long enough for the contract to expire. I wish I could give my experience there less than one star.
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April 2017 by Lisa Moore
I have always had a great experience at the bank. Always super friendly and helpful when you come in the door. When my daughter was away at school they were beyond helpful getting accounts set up that would work with her being hours away from home.
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February 2017 by Kimberly Lass
The ladies at this place aren't the brightest bulbs in the pack. I often go through the drive-through with checks to deposit with "For deposit only" clearly written on the back near my signature. More often than not my checks are cashed in spite of this.
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October 2016 by Jeff Jarrett
Worst place for a mortgage as soon as I can going to get a mortgage somewhere else!!!!!!!!!!
