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January 2024 by Jennifer Glover
I was initially very happy with the mirror and shower door installed in my new condo, so I asked if they would like to do custom glass closet doors. I never expected to receive such poor quality work and poor quality customer service. I commissioned three closets (in august) to be fabricated - these two are subpar but passable and I agreed to pay for them. These were not finished until December. I provided them with more than half of the deposit in good faith however I was taken advantage of. The master closet as shown, is not done and is an unsafe disaster. There are gaps between the glass because it's cut too small and the glass is cut crooked. It was measured incorrectly,There are permanent black lines on one of the glass doors. I was never told this would be fixed. They mangled my baseboards and the doors are too heavy for the tract - they are unsafe. For over 5 weeks I have been trying to get this situation fixed (with no response from them) and finally asked for them to be removed. There has been little to no direct communication regarding my Project.The last time I was granted, verbal communication with the owner regarding a project was before Thanksgiving.My phone calls either go unanswered, or to voicemail states "mailbox full".Emails have been answeredI have only been given the privilege of occasional response to text messages. Finally, they initially agreed to do the right thing and remove the doors, and give me a partial refund.In the last text message they now tell me they would be charging me to remove the doors and NOT providing me with even half a refund for the master closet doors which I think is very fair considering the poor quality customer service and craftsmanship. The way I have been treated is completely unprofessional. I am the client and I have been harmed. I have done nothing to deserve to be treated this way. I can only be patient and understanding to a point. I cannot recommend them. I have reported them to the Better Business Bureau and have contacted an attorney.
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November 2023 by Al Gashi
Very professional, Damian has been cut and clear how everything was going to look and fit in our bathroom , our bathroom looks great after installing the glass doors , the only regret I have is that I didn’t know him before and not waste my time with other glass installers getting estimates.Thank you again
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July 2023 by Lindsay Leverson
Very professional! I love my shower door. Reasonable prices. Great customer service.
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April 2023 by jose Manzo
I'm so happy with their service.Very friendly and professional
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April 2023 by Brittany Clarke
Fantastic! We love the glass doors that they put in. The service we received was excellent, timely and thoughtful. We also really enjoyed the consult process where they suggested ways to install glass that would work best for our showers.
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February 2023 by Natalia Maciejewski
Super happy with the results! Turnaround time was super quick, installation very professional. Great quality.. love our new bathroom! Call them any glass realted needs!
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February 2023 by My Home
Very pleased with Damian's work. He was professional and fast and knew exactly what what we wanted. Easy to work with. Highly recommended!
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February 2023 by Stephen Dodovich
What a truly amazing company !!The install team was fast, courteous, and totally professional.The Starphire Glass is beautiful !The greatest part of the entire install was how affordable the entire job was ..They measured, fabricated the custom door and glass, offered many hardware options such as finish, square or round handles and installed the door faster than any company in Chicago would ever come close to.They should change their name to Rockstar Glass
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February 2023 by Gustavo Acosta
Great work and craftsmanship by Glass Installers Inc., I would highly recommend them to anyone looking for any type of glass work installation. They work around your schedule to get the job done right and the quality speaks for itself.
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February 2023 by Tom Losey
What a breath of fresh air. They were there to help and very fair priced. Thks again
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February 2023 by Carol Laporte
Highly recommend if you need any glass work done. We are so happy with the glass installed for staircase in our home and mirrors installed in our yoga studio!
