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November 2024 by Reginald Hayes
Entire experience was horrible as a employee.
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August 2024 by Melissa Hurt
We ordered furniture set and mattress on 6/20/24. Thought it was to be delivered 6/29/24. We were told the mattress would be back ordered with an unknown time frame. At this time I attempted to cancel the order but they declined and told me mattresses were non refundable.
After weeks of no word I called again and spoke with different people who then explained to me that the mattress was always available but the bed frame and chest did not pass inspection at the delivery company, renegade. I then requested to have two separate delivery dates as we are now sleeping on the couch since we got rid of our old furniture in anticipation of our new furniture. After a while and multiple higher ups we finally got the go ahead for a new delivery date for SOME of the product on 7/24/24. They showed up to our door after 5pm. The company renegade employeed was Fidelitone and they were highly unprofessional cussing at the weight of the furniture. The furniture was unboxed, hardly wrapped in any protective layer even with us paying the “white glove” fee. The product was damaged and chipped and extremely dirty as if it was prior used. The delivery company told us they would take it all back. Now that they did we have not been able to obtain a refund, they want us to pay 15% fee to re-box the damaged goods that never came in a box. They also are refusing to refund the mattress. The mattress was open, unwrapped, and they rested the furniture on our home. A opened probably used mattress ?? Are you kidding me? And these delivery guys bare handing our mattress and it’s laying in their truck opened? Absolutely not. Also that is illegal to distribute an open uncovered mattress. We tried time and time again to let the company Coleman furniture remedy this issue but at this time want to cut ties with the company and want our money back.
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July 2024 by yuhai sun
A good warehouse will arrange unloading as soon as you arrive! Very good experience!
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April 2024 by stanley carpel
I was kept on hold for 30 min then hung up on there is no sense of urgency with this company and as a small business owner this is costing me money and time terrible experience
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April 2024 by Timothy Proffitt
Little to no room to maneuver in lot but quick and friendly
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November 2023 by Ian
Excellent service. The company called the day before to confirm the delivery window. On the day of the delivery, the service team called before they arrived. Everything went smoothly. Very friendly service. Thank you to Jesus and Tyrone
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September 2023 by MrG
Excellent service. The company called the day before to confirm the delivery window. On the day of the delivery, the service team called before they arrived. Everything went smoothly. Very friendly service. Thank you to Jesus and Tyrone
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March 2023 by Blagoy Petrunov
2 docks 0pen only.
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November 2022 by woodard truckdriver
Unloaded in about an hour
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November 2022 by Edgar Urizar
Quick unload.
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October 2022 by Vincent “Dxzz” Hooter
Great staff for delivery..Good attitude...last time was 3 hrs to unload expect the same.not great but not terrible..It is semi tight in here and alot moving
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September 2022 by Vincent Thornquest
Great staff for delivery..Good attitude...last time was 3 hrs to unload expect the same.not great but not terrible..It is semi tight in here and alot moving
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August 2022 by B. Eric Brevon
Horrible experience thus far. I was told my mattress would be delivered on the 08/23/22 and was canceled on the evening prior. Since then I haven’t received any update and no information on where my mattress is at all. There are tons of horror stories about endless delays for weeks and I’m afraid I’m going to become one now.
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April 2022 by Bassel Khatib
No overnight parkingUnloading time is longVery tight parking
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December 2021 by Xavier Llivipuma
The best wearhouse organized and fast
