-
March 2024 by dawn morgan
The guy that showed up was great! He showed up on right away and was nice to talk to.
-
February 2024 by Scott Oberle
My keys got locked in my van while trying to make a flight out of Chicago. nalua came out quickly, jimmied my door and gave us a chance to catch our flight. She went above and beyond and was so kind. These guys are good people!
-
February 2024 by Kookie Chapo
This is the company that gives other tow companies a bad name.
-
February 2024 by Phyllis Thomas
They SUCK waited over 4 hours for a tow, kept sending messages it’ll b 30 minutes and another 30, 30 minutes came and went, NOTHING!!!!
-
February 2024 by Kelly Gehr
Never ever use this company. My car broke down on the side of a busy highway where I ended up being stranded for 3 hours & 20 minutes when they said it would be 90 minutes! The driver lied repeatedly stating he was closer than he was, which kept me in that dangerous situation with my car on the highway. And when he finally showed up, I was traumatized to say the least, and he begins to *flirt *with *me causing further concern for my safety! NEVER EVER USE THIS COMPANY!
-
February 2024 by SandersMade LLC
Nuala Byrnes is disrespectful she has poor customer service bad attitude I hope she is just a disgruntled employee and not owner tow driver was great but I hope he finds another company to work for I will not use them again because of her
-
February 2024 by Trevor Murakami
If I could Give 0 stars I would. Cherry was dispatched by my insurance company's Roadside assistance. Never even got a call from the towing company initially called for Roadside assistance on a blowout i was given a two hour window did not show. Another half hour goes by and my Insurance Roadside assistance called to survey on the service I told them that the cherry never showed up. I was put on hold and was told it would be another 30 minutes. Another hour goes by this time I call my insurances Roadside assistance to let them know and was put on hold again then told it would be another 45 minutes. Crickets.... they never showed so I called my insurance Roadside again and was told it would be another 30 minutes my wife and I were stuck waiting from 7:45pm until 11:34 when we had to call for a ride to come get us 4hours and nothing accomplished. We are currently having extreme cold and luckily it wasn't a breakdown. we were able to stay warm with keeping the car running while we sat there. I have never sat and waited more than an hour for a tow or roadside assistance i figured the two hour window was because of the weather but four hours Ridiculous! I will be reporting this company to the states attorney they should not take calls they can't fulfill. I see a few reviews of similar experiences. horrible experience do not recommend.
-
February 2024 by Dee S.
insurance company dispatched this company to tow vehicle 2 miles I was told 15 mins actually took a hr I called company direct and spoke with dispatch about eta was told I'll be next and hung up when tow driver arrived car was towed to shop unfortunately shop was not able to service vehicle when tow arrived called dispatch or manager spoke with Nuala who was very unprofessional not only did she have attitude but was extremely rude as we inquired about change of location (car still on flatbed) she huffed and puffed and blew the phone out after calling her out on her unprofessionalism she refused service 3.4miles away but after hearing she was wrong agreed to take vehicle to new location for extra money which was no problem until she was called oit on her BS as a consumer I don't pay for poor service driver told me one price paid and tipped and she then sent me text after 2 calls saying I owed money and to zelle her or she would charge insurance company more which again is sketchy overall service was rendered and paid for but u will never deal with them again
-
January 2024 by Kaan Ryit
Wonderful and friendly staff. Great service
-
January 2024 by Alfredo Donado
Bad company it tells you a time and dont even show up ..making you wait for 7 hours and still no service .. i guess they make too much money to actually care ...if you want to waste your whole day call them..
-
January 2024 by Jennifer Hart
Nuala was absolutely great! Running your own business these days is tough, but she literally went above and beyond and was 100% with her communication. Needing roadside on a Sunday, I knew it was going to be a bit of a wait, but she stepped in and saved the day and from me having to get a tow and wait for the dealer tomorrow. Even went out of her way to look for a wheel lock key from a nearby auto shop, but fortunately we were able to locate it in my car. She really is small but mighty! Merry Christmas to her and many blessings!
-
December 2023 by Sabrina Argaez
Naula was so helpful when my car broke down. She went above and beyond to help me. I highly recommend this company!! All around great experience!
-
November 2023 by Weezy T.
Absolutely ridiculous DO NOT RECOMMEND, I called my insurance company for roadside assistance 3 hours ago so I can have the towing outside here ready by the time I leave work and I even put an extra 30 mins for them where I'd be waiting in the freezing 15F, surely when I left work I called to ask about ETA and they said oh sorry we just picked up another call so we're going to make that delivery first and then be with you in about 90 mins absolutely not, you're conducting some bad business how do you prioritize someone that just called over a reservation you've had 3hours prior, do not recommend, idk how these guys are still in business with all these bad reviews and shitty service they provide, I was actually surprised to find out I'm not the first to make this exact complain which's ridiculous considering you guys should've fixed your rep by now after all the negativity people have to say about this business
-
November 2023 by Larry
As her ex driver, I recommend this service. Boss is about her money so she is tough. Takes longer because of traffic and it's affordable to all. I lived in a expensive highrise and had a high end car note and never suffered or missed payments.
-
November 2023 by Tiffany W
Thank you sooooo much. Nuala has a beautiful soul ❤️. She came to the rescue in a big way and calm me down. She helped me get my car off the driveway drop. She might be small but she is mighty. I would call her any time.Service: Special vehicle towing
