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February 2024 by Frank Urzua
If you want to get scammed, this is the perfect place to be scammed. The people that work there claim to fix something but in reality, they don’t…they make it worse. Had my air filter all damaged when I checked it wasn’t even put on correctly, then had an attitude because I didn’t want my engine to be cleaned out because it was a $200 job which I thought was outrageous so that’s why I didn’t buy it Then they were supposed to pull out my car so I know that my car was done and they didn’t and I had to move it myself out of the garage, which is very unprofessional. I shouldn’t be in their work area where it’s dangerous for the customer. They kept offering me things that I didn’t want pressuring me into buying them and then, when I said no, to the things they were offering me they had an attitude about it because I wasn’t falling for scams obviously seeing how young I am, they thought I was some dumb kid who didn’t know about cars Obviously, if I could, I would do it or change myself, but I’d rather get it done by professional Who I thought I could trust but clearly after three years of going there I stopped going to that one I went to a better one
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February 2024 by John Haras
the worst place you could ever choose they are rude and lazy and they take advantage of older people they need to be shut down
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February 2024 by Lynn Phifer
I just went there to get air because I almost had a flat they smoked a cig and looked at my because my husband used to work there said that's how they treat ex employees ?not very good people ?
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January 2024 by Jeremiah Monto
Sad 2 see...
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December 2023 by Rachel Graves
The guys were friendly, on the ball, got in right away, let me know my air filter was blocked, efficient!
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December 2023 by Isaias Dominguez
Joe is the Best!
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December 2023 by Brian S
Beware as this crew on multiple occasions has not secured the skid plate after changing the oil. This last time the skid plate was dragging on the ground once I got home. Since I live 35 miles away from Grease Monkey I could not drive it back to have them put it back on correctly. Not only did I have to pay another shop to temporarily fasten the skid plate, I missed a day of work. The next day I brought it back to Grease Monkey they refused to correctly fasten the skid plate after another shop's temporary fix, they would not reimburse my shop costs, or even offer me a coupon for my next visit. Still no apology, and nothing but attitude from the manager. I will not be going back!! Former 10 year customer.....
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October 2023 by Dawn Tessler
Excellent service. Very friendly. Did not feel any pressure. Explain everything so I could understand what they were doingService: Oil change
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October 2023 by Candace Monge
Service was great and quick and customer service was excellent. Highly recommend
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August 2023 by Carrie
I admittedly did not get my oil changed on time. But they were able to clear it out and it was very reasonably priced. Highly recommend.Service: Oil change
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August 2023 by Orange Horse
I've been getting my oil changed here for a few years at least. The staff is always helpful and they do a great job. Today Bobby/Zack and a couple other gentleman serviced my vehicle. They were extremely polite and worked very quickly. ?
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August 2023 by KATHY KREUTZER
The employees here are awesome. They’re quick and efficient and they even helped me discover other issues I had with my car that needed to be fixed. I so appreciate their hard work.Service: Oil change
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July 2023 by Scott Cobio
I have a photo somewhere that I’ll update later. The oil pan screw was stripped by the Ford dealer and they were able to get it off. They also provided good advice and were super friendly.
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July 2023 by S Andrew
Extremely misleading on oil change intervals and a few other things Give me a sticker for 3,000 mi and also told me 3,000 MI. Despite paying for and getting the full synthetic oil change which is normal for my vehicle. Owners manual recommends 8,000 for a change. The second issue was after the $79 oil change I had my own filter because it is common that they don't have my filter in stock at places. Went and tried to hand my filter to them and they said filter is included for $79 and we have it in stock. I said great and put my filter back in my glove box. When I went to pay there was a $6 filter up charge. They're also was $23 charged for additional oil. All in, the very fast oil change was $122 at grease monkey and it's $71 at Rock River Ford. You can certainly make your own call on if a fast oil change is worth another $51 and being told come back in 4500 miles earlier than I should. The last little issue was the upsells. Tried to charge me $6 to top off my coolant. Also tried to charge me $34 to replace a $15 air filter that had a few bits of leaf in it but really wasn't dirty and wasn't due for a replacement for another 10,000 MI according to my owner's manual.I tried out the Grease monkey option but I'm just going to go back to going to the dealership.
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July 2023 by Rebecca Black
At about hour 4 of a 12 day road trip our engine started to smoke at the rest area near the shop. After we put some coolant in (it was empty) I called and they told us to come on down to get the van checked out. They were so kind and professional, and checked out the van and gave us peace of mind that we could continue to travel without concern. The source of the smoke was located (foam on the engine’s interior) and it was confirmed that there were no leaks. Thank you so much!
