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February 2024 by Adolfo Torres
Great customer serviceEasy rental, in and outGreat service from Rolando
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October 2023 by carl thompson
Great service/ personal workout in favor of me moving at short notice and situation that turned out to be good
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June 2023 by OMAR GONZALEZ
Larry gram is the best person to talk too he helped me alot and thanks to him I wnt have five o looking for me cause I dropped off the truck at a different location he deserves a promotion a raise and treat him with respect for being a good person 2 thumbs up
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June 2023 by Anthony C.
It is the worst place where they can go, incompetent people work and they charge you on your card after use, they are scammers, never go to this place
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May 2023 by O G
Larry gram is the best person to talk too he helped me alot and thanks to him I wnt have five o looking for me cause I dropped off the truck at a different location he deserves a promotion a raise and treat him with respect for being a good person 2 thumbs up
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May 2023 by Margaret Kuzara
This place is a joke. They have NO idea what they’re doing. They lied to me and cost me a 3 day delay for my trip! The WORST experience I’ve ever had dealing with any business. I’ll be reaching out to Mr Soehn the CEO to make him aware of the extremely poor service I received at this Bellwood location. If ZERO stars was an option that’s what they would get. HORRIBLE. Avoid this location & save yourself from the aggravation & frustration!!!
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May 2023 by Tiffany Chatman
I would like to say that Mr Larry Graham deserves a five star for customer care. I was sitting in the gas station overwhelmed crying my eyes out. I have no family in Illinois to help me. My husband walk out on me in the middle of nowhere for another woman and I was devastated. I had to unload a huge truck by myself and my boys were 12 hrs away.LARRY Graham sincerely walked to my uhaul vehicle and ask me to explain my hurt. After a conversation with this angel of god, He stated that he worked a long day he and he was tired but it wouldn’t sit right with him if he let me like this. Not only did he give me his word, the gentleman helped with no complaints, to drive 37mins out of his way, to assist me. So In return all he asked to do was just leave him an appreciation review and tell my friends and family to always shop with him if in need of uhaul service. I felt like he was robbed and My heart couldn’t leave him with nothing so I stashed some cash under his seat and this guy called me back before he drove off and stated he put the money back under my welcome Matt. An lord In behold it was all there. God bless that young king and may you continue too be that beautiful person inside and out Mr. Larry Graham…
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February 2023 by Quentin Goff
Where do I start? I got to the location as I pulled the truck up to unload and drop off, as I was pulling into the lot I noticed a woman was SLEEPING in one of the rentals, I didn’t think much of it, maybe it was a customer who was tired from moving all day. I go inside the store lobby and I’m waiting for 15min, my friends and I were the only ones there. Eventually I go back outside and the woman who was sleeping in the truck doesn’t greet me but says they’re closing at 4pm, It’s 3:45 pm & door says 5pm close.She rudely replies “it’s Sunday we close at 4!” Proceeds to reluctantly help me,a paying customer.. All in all, rude heavyset woman with glasses who was sleep in a rental truck when I arrived was next to no help, absolute worst experience ever with a UHAUL location. NEVER dealing with this location again.TL;DR. Heavyset rude woman angry she’s woken from nap to do her job.
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December 2022 by Teisha Bee
Store location was not open during posted business hours.
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December 2021 by William
I think that any rating over one star is because they have not been to another U-HAUL. This rental started out bad and just went downhill from there. Employee was watching videos on her phone while servicing us. Employee walked out while we were waiting at the counter came back in and sat down. We had to ask her if we were through checking in and then she said she put the 2 wheeler that we needed near the trunk we rented. When I went and opened the trunk to put the 2 wheeler in the trunk I noticed that there were 2 other dollies on the trunk already. Spoiler alert this just degraded into a mess. Cancelled getting a truck here and went to North Ave U-HAUL and it was like night and day. Very pleased with North Ave U-HAUL.
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October 2021 by Mona Muhammad
states open at 9am....workers didn't arrive until 9am....9:15 they have a line outside the door. Punctuality is not their suit
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June 2021 by William Grier
I think that any rating over one star is because they have not been to another U-HAUL. This rental started out bad and just went downhill from there. Employee was watching videos on her phone while servicing us. Employee walked out while we were waiting at the counter came back in and sat down. We had to ask her if we were through checking in and then she said she put the 2 wheeler that we needed near the trunk we rented. When I went and opened the trunk to put the 2 wheeler in the trunk I noticed that there were 2 other dollies on the trunk already. Spoiler alert this just degraded into a mess. Cancelled getting a truck here and went to North Ave U-HAUL and it was like night and day. Very pleased with North Ave U-HAUL.
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June 2021 by D “Reece” Johnson
I went to this location to get a truck to move my mom. We made a reservation days before and when we got there we were told that the truck had already been picked up in her name. After asking for the manager twice to come and talk to us and five use an explanation, all she said was I just deleted the order and we have nothing to worry about! So not only had they given the truck to someone else under all of my mom's Information. The manager was rude and unapologetic on how her staff compromised my mother's information. Corporate needs to lookinto how they are allowing people to walk out with trucks under other people information. When my mom got there they asked for her I.D. 3 times but yet you gave her reservation to someone with a totally different name. I don't know if it's incompetence or ignorance but if anything shows up under my mom's name or information that is fraud uhaul is going to have a lawsuit on there hands. And this is directed to Mr. BEN SHOCK the president of the location that your manager said I should be talking to since she didn't want to do her job and fix the issue in a professional manner!
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May 2021 by shirell agers
Don’t rent uhauls from this location. Husband never got $100 deposit back and when we went to go see why, they couldn’t find his information on the system? Also they never answer phone calls.
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March 2021 by Kylie Bradford
Returned a truck and left my dads brand new iPhone 12 inside. Called them an hour later and one of their workers had already stolen the phone. Worst uhaul. When I showed up the next day with cops and asked the lady at the front the name of the person working last night she stated that I was putting her in a bad spot. Workers here are THIEVES
