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December 2023 by Amanda G.
They outright stole from me! I was bringing back a toy for an exchange after Christmas. I wanted to just exchange it so instead of going directly to the customer service desk I went to the toy department and found one to do the exchange. I even had one of there employees scan my product to see what isle it would be on grabbed it put it in the cart went to the front desk and was told it was to late and would have to do it tomorrow. Whit h is completely ok. I put the toy back and continued to shop. After i cashed out on my way out the door they stopped me and told me I stole the toy I bring to the store to return stopped me held my cart and went through my bag and then banned me from the store after embarrassing me in front of every customer in the store I absolutely do not recommend going to the store.
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November 2023 by Riley M.
The customer experience is horrible. Choose Amazon and Chewy instead. You have self checkout and no regular lanes available in the early mornings. Today I checked out my items, and the cash slot would not accept my cash. The associate told me from twenty feet away to push the cash button. There was no cash button. It turns out that two of the four self checkouts were credit/debit only with cash slots deactivated. The Walmart associate stated that I must not be able to read. I rescanned my items at a cash lane, while another associate stated that I must not have enough money on my credit card. Four years ago I had my credit card number stolen at Walmart, and I no longer use credit cards at Walmart.I am down to less than $30 a week at Walmart, when I used to spend a lot more. Amazon and Chewy have similar, if not lower, prices delivered to my door. The customer service at Amazon and Chewy is A+, and the customer is always right at Amazon and Chewy. The rare mistake at Amazon and Chewy results in a coupon or free item, whereas the Walmart workers harass you if you point out an opened item on the shelf or expired meat item. Try not to trip over the six feet of stacked empty boxes in the aisles, while the workers have their ear buds playing. Can you say fire hazzard and ADA violation for the aisles that are inaccessible to the disabled.At Walmart two weeks ago, I watched a customer sneeze and cough all over the self checkout that I was about to use. No bleach wipes were available. I guess germs and customer service no longer matter to Walmart.
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September 2023 by Moose M.
Why at 6:00am are the employees allowed to park in the front rows, other stores make employees park away from the building.
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July 2023 by Ange A.
my online order was delay for pick up. once I received my offi notification, I notoes WM I was w route and check-in as required. After waiting 1.5 hours, It wasn't until my 3rd complaint to finally get my delivery to my vehicle. my order was dropped on the way to my car- because two cases of water were on top- of the order. so a whole column of Bins fell on the ground. My ice cream was melted and I was missing 7 items (around $40) Worth of grocery. I went inside to complain to (Team Lead Roberto fromThe deli/bakery) and his response was I am going to look for more employees to help. like youre a team lead and don't have a walkie? So here I am sitting on the Walmart bench the next day- waiting to talk to Dan- store manager. Hope he can give me my money back. It suck's this is the Walmart closest to our Military community. i don't even blame the Jr. employees- this is all mismanagement and only proves that Walmart on Greenmount Manor, in Belleville IL doesnt invest in leadership, customer service training, or their employees/guests. i guess when you're a big brand, job security doesnt affect the corporate guys.
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February 2023 by Jessica D.
I was in the Belleville Gr. MT. Commons location, and went to the Vision Center to get my eye exam. I had great service from the worker named Logan! She was very friendly, helpful, made sure the new glasses I tried on were very comfortable, compared measurements from my old glasses to the new, and more! She was even multi tasking and answering calls too cuz it was a busy time of day. She offered to also tighten my old glasses cuz they are a bit loose from being old. Anyways, I wanted to give them a great review! I plan to come back for all of my Vision needs. Thank you Logan! :)
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January 2023 by Shane No
Money center always closed
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August 2022 by Terri C.
I was leaving the Belleville Walmart around 8:00 tonight (8/19/2 and had parked next to a cart corral. Two guys were trying make the turn down the isle with an approximately 60 ft chain of carts. They had the first 1/2 to 1/3 of the isle completely blocked for almost 8 min. As I was putting groceries in by back door, I felt my legs being squished. With each cart that was making the curve, it pushed the cart corral further towards my car. I kept saying "Oh, Oh" louder and louder because it was painful , until one of the guys finally realized I was pinned. He watched me struggle to grab the last few items from the far end of my cart, but only paused his quest for a moment. I barely snaked my way out from between my car and the door where I was pinned. He asked if it was against my car and I told him there was less than 2". So at the age of 64 I had to crawl across the counsel from the passenger side to get behind the wheel. They kept adding carts to make the turn and the corral was now pressed against my back door. I could feel the bump as each cart turned the corner. I thought for sure that they would come back and move the corral, but NO! A lady asked me if the corral was up against my car and then yelled to the guys, "Hey, you need to come and help this lady! She can't get out!" They ignored her the first time, but 1 guy came and moved it about 5" so I could squeeze out after she yelled again with more anger. I don't believe I have ever seen such rudeness and negligence for the safety of people, possible damage to cars, and disregard for the time of everyone who could not get out for nearly 8 minutes. I tried to call the store several times; but if you needed to talk to a person, it just rang and rang and then went to a busy signal. They also have the worst pick-up experience of any Walmart in the area. The last time I did a pick-up, I checked in that I was on my way when I was notified that my order was ready. I was 17 min away and still had to wait over an hour for my groceries.
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June 2022 by Robert S.
Make sure you budget plenty of time to checkout. There are two speeds there: slow & slower.
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January 2022 by Dj Johnson
When call to contact money center they put you on hold for a long timeThen pickup the phone and hang it up.They are so rude!!!
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November 2021 by Marty B.
It's Walmart so 20 available registers BUT ONLY 3-4 are actually open! It looks as prices went up but customers fastest route to the exit is using the Self Service lane which is also the longest line but at least it has more working registers, go figure! Leave it to Walmart to figure out ho to charge more for products but offer less employees and registers to be opened as customers bag and check themselves out!Well I bought an item probably around 5:30pm the item didn't fit so I took it back in to exchange it for a bigger baby gate. Well guess what, the damn customer service counter closes at freakin 7pm!! I was unable to make the exchange unless I wanted to head in before work as they open at 7am. Doesn't walmart close at 10 or 11pm? So why the heck would the customer service counter close Hours Before the store itself closes? Simply the most ridiculous timing ever!! Just so ya'll know, I without knowing they close at 7pm was back there by 7:10pm and the short blonde hair lady who's apparently the manager still wouldn't let me make the exchange...so I went to Target bought their most expensive baby gate (by the way their Customer Service counter was still open at 9pm) and did a return on the gate from Walmart instead of an exchange!!I work too hard for my money to be inconvenienced by a simple exchange and customer service not being available....but hey it's Walmart when is customer service actually offered by any Walmart employee after you've hunt one down?
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March 2021 by Debbie C.
We just left the Belleville Walmart and the customer service is a zero. No carts for anyone on either side of the store. My husband went out got several carts and brought them back in for some elderly ladies that were needing carts. No one cared that there were no carts and that carts were being used over and over with no one sanitisizing them. Shelves are poorly stocked, and no manager to be found. I just remembered why I mostly shop at Target. If you want a good experience shop elsewhere.