-
March 2024 by Mark Williams
Very professional
-
March 2024 by Michael Brown
Fast, friendly crew of people. The technician that checked me out even helped me with my rear windshield wiper blade that I was having trouble changing. Much appreciated! ?? 5⭐
-
March 2024 by BitNibbleByte
Horrible time management and interpersonal skills. I sat for over one hour before deciding to leave. I watched two vehicles go into the bays and get serviced. Instead of offering to send me to a different bay they let others go in front of me. This is all because they can't figure out how to use a nut driver to remove the back taillight of a Volkswagen. Now I'll be fair. Volkswagens are a little more tricky to work on but still the inability for them to move me to a different bay to have me serviced was very disappointing. I will never go back to this establishment unless somehow they can make it up to me, but I doubt they can because this review will just go the the bottom of the pile. Good time management and coordination seems to be lacking here. For now on, I'll just go to Auffenburg or jiffy lube because they can actually do something in a timely manner. Maybe it's the training they receive or don't receive but I can't understand how inefficient a station/company can be.
-
December 2023 by Mindy Foutch
Every time I am here, the workers are always so friendly! They get me in and out as quick as possible!
-
November 2023 by Brenda L
Staff at Carlyle Ave are Super!! The only one I go to. Professional, knowlegeable, and they go the extra mile to keep your vehicle safe and on the road.....
-
November 2023 by TheInfamous CK1
Fast service, friendly staff, don't have to get out of my vehicle, which is always a plus.
-
October 2023 by jade skaggs
Employees are rude and yell at you when trying to pull into the bay like do it yourself big guy or be nice. And don’t know how to put the right mileage on your sticker for your next oil change. Won’t be back.
-
October 2023 by Ken Keleher
I will say I have been to this location many times with generally good results. Today I pulled up and waited to be directed to a lane and nobody gave me the time of day. So I left. Bad customer service deserves to be pointed out just as much as the customer service. Today was a bad day.
-
August 2023 by Paul Robinson
The team here was very professional and courteous. The place was somewhat busy when I arrived. However, they were able to get me in and out in no time
-
August 2023 by Shane No
I appreciate the staff for honoring my request with the oil and filter change without touching anything else everything went smoothly and quickly
-
July 2023 by Dave Pitchers
I went there for an oil change and a tire rotation. After inspecting my tires, the technician, Jared, informed me that the wear was pretty even across the tires, then recommended waiting until my next oil change. I think that shows integrity. I will always use the Bethalto location!
-
June 2023 by Lindsey Rakers
After renting a car, the oil light came on. I went to a Valvoline that didn’t have the oil filter available and had to run across town. I was having a very difficult time and it seemed like situation after situation. The workers were extremely nice and friendly. It was very refreshing to have people so kind and helpful in this situation. I would recommend this place to anyone! Thank you all so much for your help. You are the best.
-
June 2023 by Kevin Chunko
I waited in my car for 20 minutes behind a car being "worked on" while the well-staffed shop lumbered around as slow as they could possibly go. One guy took 10 minutes to air up 4 tires, checking talking on the phone between each tire.
-
May 2023 by Dayton Shaw
Did an oil change for me at a decent price. They tested my battery and didn't put the terminals back on right. The car was dying when I turned on my lights, had to fix it myse
-
May 2023 by Ken V
Great service we were traveling out of town when my engine informed me. I need to have a oil change. Thanks to these guys and gals I was done in 20 minutes.
