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January 2024 by Bridget Munn
Friendly store employees and a wide selection of items for all pets. Good sales and rewards perks.
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December 2023 by Rick Vines
Groomers / grooming policy: appointments are scheduled for three dogs in a 3 hour block. So if your appointment is 3pm, your dog may be groomed at 3, 4, or 5pm. The kicker is that they'll wash all three at the same time, dry and groom the first one, and stick the other two in kennels - wet - until their turn. So your dog could be sitting in a kennel wet for two hours.
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November 2023 by Tyler Caldieraro
Absolutely wonderful cashier and selection of dog toys. Just got a new rescue and didn’t know how he was going to react. Trying to control my dog, i dropped my card. My dog was anxious and ready to go and he could tell. The cashier picked up my card, put it in the machine for me, had me type in my pin, and we were out the door. Only complaint is there was a dog off-leash when I walked in (which the cashier grabbed the leash). Thank you, I appreciate you!
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August 2023 by Kylah G.
The staff is so so friendly! A worker named Margaret helped me with ALL my questions and more! She was so helpful I will definitely come back in hopes to see her again! Great service!
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July 2023 by Steven Hill
The salon girls are grate!! The rest of the store is basically a pet grocery store! Anyone can a bag of food, but the salon keeps you in business!¡! Fix the schematics and keep the salon happy! It's an online world guys! Keep the groomers happy bo one cares about uses cat clothes! Try again keep them happy cause they're all you got!
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July 2023 by Courtney Reynolds
The workers are amazing! They all asked me if I needed help or if I found everything okay! The worker checking me out was very very friendly and had a smile on her face it was great I enjoy going there and seeing everyone happy! I will be bringing in my 140lb German Shepherd next time as she loves this store ! You grab her leash and collar she’s at the door waiting to go. I would totally recommend this store any day or time for my pet! Keep up the good work !! You guys are amazing ! Thank you !!
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July 2023 by O Oz
Good experience. Got everything I wanted. Helpful and friendly staff. Knowledgeable about products. Great variety of products. Good parking available.
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July 2023 by B Jewell
DON’T TRUST THE GROOMERS!!! Other reviewers with similar experience. The women in there were very rude. My 7lb dog was very calm despite other dogs in there, as well as the women rubbing all over her body and face. I had them look at a place by her eye that had gunk. The lady said my dog tried to bite her. I was there the whole time. She’s a GIANT LIAR, and I would love them to pull tapes if there were any. My dog was calm the entire time. She said for the safety of my dog they won’t groom her, and that they get bit all the time. Total RED FLAG!!!! Told me my dog needed to be sedated!!! I’m pretty sure it had nothing to do with my dog and was because I eventually started to match their rude energy. Thankfully they wouldn’t take her, and I got a same day at country kennel estate due to someone cancelling. Dog has never bitten anyone in her life out of aggression and has 3 teeth. Sedated?! She wasn’t even moving around. Absolutely crazy!!! Here are before and after pics from country kennel right after I left Pets Mart. AND their grooming is $20 cheaper!!! They raved about how good my dog was! …Also, I called the manager at pets mart because I was that angry. She was very nice. I feel bad she has groomers that act like that. PICTURE OF COUNTRY KENNEL ESTATE GROOMER SKILLS!!!
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July 2023 by B J.
Rude and unprofessional groomers. They wouldn't take us because my dog "tried to bite". It's apparently for her safety, but they get bit all the time. GIANT inconsistent LIARS!!! My dog was calm the entire time, has 3 teeth and never tried to bite in her life. They had the nerve to say she needed to be sedated. I feel it was due to personality conflict when I finally got tired of their rudeness and started matching their energy. Apparently, I'm not the only one with the problem. COUNTRY KENNEL IS $20 CHEAPER, WAY MORE COMPETENT, AND FRIENDLIER!! Took her there right after with know issues!!! In fact, they raves about her temperament!!!
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June 2023 by Elizabeth Schaller
I've shopped this location off and on for the last decade, however I am taking the time to leave this review specifically regarding our grooming visit yesterday. I easily booked online and was able to get a same day appointment that afternoon. Georgia was in charge of caring for our 4 legged baby and she did a remarkable job. It is evident in her work that she cares for animals, and the grooming job was great. I couldn't have been happier with how easy and successful yesterday's appointment was.
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May 2023 by Connie Jo W.
I have only been there a few times but everyone has been great and helpful so I think it's a good place. When I decide to get grooming services or something else I'll be sure to give you feedback on how it goes.
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May 2023 by 4_Ever _Gr8teful
I like this location. They keep things in stock, it's neat and their grooming department is nice also. The online order process is pretty fast too. Never have any issues with this location.
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May 2023 by DANA EISEMANN
PetSmart Staff at Belleville Crossing are amazing from the cashiers that greet you as you come in, the very sweet young lady that works in the fish area and answers all my crazy Betta questions. All the way back to the grooming department who take such good care of our boy Gable. He tends to get anxious when he thinks we will leave him and their staff always makes him and us feel comfortable when leaving him.
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May 2023 by Maicie Jones
starting off the store itself amazing! the grooming part though… both my sisters took their dogs there this past weekend and they refused to trim my sister’s dog’s fur because he was “aggressive” he’s the most loving dog all he does is lick he’s not even a year old yet. and then my other sisters dog they brushed her teeth but refused to clip her nails? once again she’s not even a year old either and never bites people. but my question overall is how can you brush the dogs TEETH (what she “bites” with) but not clip her nails because she’s “biting” ?? and they also refused to trim her fur as well. we’ve brought them here before with no issues and both dogs in one weekend have issues? weird.wont be coming back!
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April 2023 by Maryssa Lee
Had to take my dog back in because the deshedding was not done well the first time. After getting him home I saw a flea on his ear, I had to spend $200 on flea meds for him and my cats because he got fleas while being groomed here. Will not take him back.