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December 2023 by Morgan Rue
Do NOT make an appointment at this CVS for a Covid test. I arrived promptly and followed all instructions. I was then told after 10 minutes of waiting for them "to get the test ready" that my insurance doesn't cover Covid tests at CVS. I have Aetna insurance. Whatever, I authorized the $70 payment on my card during the appointment scheduling process if insurance coverage didn't go through for some reason. They then rudely told me that "they don't accept cash for those, you'll have to go somewhere else." I tried to explain I had authorized payment and it said it would be charged after the service was rendered if insurance didn't cover it and asked them to administer the test and I'd just pay for it. They refused, again telling me that payment didn't go through and to go somewhere else.So I did, I went to a different cvs pharmacy, and guess what? The test WAS covered by my Aetna insurance and I didn't pay a cent. Don't waste your time with the rude pharmacist and unhelpful techs here at this CVS. They will needlessly waste your time.
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November 2023 by Kaitlin Towner
I got to waste 50 minutes here today because they couldn't process my insurance for a vaccine (despite Walgreens not having a problem a couple weeks ago, and my insurance telling me everything is in order). And in that time, I overheard how the pharmacist treats many of the customers and refuses to apologize for any mistakes on their part. You definitely get the vibe that he couldn't care less about people. The last time I was here was a year ago for a vaccine, and that old pharmacist was so sweet that I specifically chose this one again - now I'll never be back.
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November 2023 by Peter Penzes
I've been filling prescriptions ar this store for the past 10 years. Over the past few years, service has become absoultely terrible. Staff are rude, condescending, and unhelpful. I've been having repeated problems with refilling some prescriptions, where the company (CVS) switches the manufacturer on generics, and the new refill just doesn't work. On a few occasions, it took me multiple exchanges between my doctor and the pharmacy staff, that took several weeks, to refill some of these ineffcetive generics. However, today staff was very rude and disrespectful in addressing one of these situations. After arguing with me for 15 min, they kicked me out of the store because of "lunch break", although they wasted all this time arguing. Apparently, the store does not have a manager, so it's all these semiqualified people rotating from other locations, running the store as they please.I am moving all my prescriptions (more than 10) to Wallgreens, and never coming back to CVS. A person in the line before me said the same thing.Good lob CVS, add a fews more tousand dollars to your mounting losses!!
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November 2023 by C P
Worst CVS Pharmacy. On hold for an hour, as I write this still waiting, no sign of ever being off hold. Front of store said they would put me back to pharmacy because they were not busy anymore, they did not.
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October 2023 by Drew Patton
The staff does their best to deal with a very needy and difficult customer base (Karens/Kevins). I've never had a problem here. Good job!
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August 2023 by M Kornilov
Stopped by several times on daily walks to get some water and to use their bathroom. The bathroom is a complete disgrace: extremely dirty, no soap (for three consecutive weeks!), bathroom tissue all over the floor.. Not to mention that it is a health store and pharmacy...
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April 2023 by alyssa Rose
A+ in customer service. My son had double eye infection. My goto cvs sent me to 1515 Sheridan in wilmette for a prescription. I was arriving close to closing time. I called to see if they could stay open for me. They were happy to accommodate. Thank you for helping my son on his 5th birthday feel better! Grateful for your time. Thanks, Frazzled mom
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January 2023 by Bonnie Adams
I have visited CVS on Sheridan & Wadsworth Rds twice in last week and was VERY PLEASED with employee’s assistance in helping me find specific products.On a recent visit an employee helped me with self checkout which I had forgotten existed and didn’t make me feel senior as I obviously am.
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January 2023 by Light Miso
Great location and service! I loved it here and they are well stocked, I love CVS!
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December 2022 by Johnny Kelly
Nice selection and excellent Pharmacy staff. I live in Skokie and I drive the extra 15 minutes to go there instead of Dempster (which is now closed) or Main.
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November 2022 by Pam Vlies
Drive through was quick, efficient. Pharmacist helped with cost of script with a coupon. That's helps a lot.
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October 2022 by James Byrne
Excellent customer service and a very clean store. Easy access in and out of the parking lot. Beach park store provides coupons and weekly discounts to help you stretch your dollar.
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March 2022 by Darrius B Official
So now they have someone to assist you with "self checkout" now? I didn't know if the girl was serious or not. I didn't ask the girl for any help, yet she pretended like that's what they are supposed to do, without directly saying that basically, the reason for her helping me is because she profiled me to be a theif.What a joke, when I came in the other day I didn't have to go through that.
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February 2022 by tarek shakir el
Pharmacy will not accept electronic signature of a physician of a physical script. There is just too much chattering regarding everything else in the world than paying strict attention to details of a physical script. Please do not get your prescription filled at THIS location if you’re in pain or in a hurry!
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October 2021 by Rebecca Simonson
Arrived early for my COVID test. When trying to come through the entrance their truck was blocking the drive-thru entrance. I called and was placed on hold for 8 minutes. When I finally got through, they informed of a second entrance. There is someone already testing in front of me, and they had to wait an extra amount of time before somebody actually came to the window to serve them. When I finally got to the window I was very late for my test. Unsure of her name, but she scolded me for not being 15 minutes early (which again, I was early). The woman at the window had asked if I’ve ever taken a test before, and I had. She asked if I needed help through the steps or I could do it by myself. I said I could complete the test, she walked away quickly without saying anything. I finished completing the test, not knowing if they needed any more information, so waited for her to come back. She seemed pretty annoyed and asked if I had a question. She told me just to put it in the box and wipe it down. Overall, would not come back to the testing site.
