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December 2023 by Brenda Condict
Hannah was so helpful and a great experience with her. ANYONE THAT HAS TEAM MOBIL SHOULD GO TO THIS ONE THE BEST T MOBIL TO GO TO. SHE SHOWED ME ALOT ABOUT MY PHONE. GO THERE YOU WON'T BE SORRY..
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October 2023 by Charles Ingham
You can tell these kids work on commission. Was not explained much after buying 2 new iPhones with data plan. I didn’t feel as if I saved money switching to T-Mobile because it felt like more of a scam. Add ons I didn’t ask for, higher price for my bill than what was stated. Also, one of the girls was literally high the entire time we were there. I won’t say names to not throw anyone under the bus but do a better job of hiding it at least…
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September 2023 by Bernie Haldeman
This will be the phone store I continue use for all my cell phone needs going forward! Customer Service Representative "Joe" was extremely knowledgable, friendly and patient while assisting my husband and I with the purchase and data transfer of a new cell phone. Great job.....you made our day!
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July 2023 by Katastic Fantastic
Sad. Unless you are buying a phone they don't want to help you with anything else. They work on commission. You can tell. Take the trip to the location on Kirk Road. Staff is always useful at the Kirk location. The number of times they refused to do any work is amazing at a Batavia location. I've had to provide them with instructions from there own customer service team online.
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July 2023 by Timothy Studlo
Excellent service and knowledgeable staff!I went into the Randall Road Batavia TMobile store to inquire about a trade in for my current iPhone. Joe the customer representative was extremely friendly and attentive to my needs/questions regarding a possible trade in. He helped me to evaluate the options regarding trade-in value for my current phone. I was about to trade in my phone and Joe noticed that the storage on my current phone was higher than the phone I was trading in for. He highlighted this to me and suggested I order a phone for shipment so I get the same storage. This was an great catch for me as I require higher storage on my phone. We ordered the phone and it's on it's way. Also he offered for me to come back to the store if I need any assistance transferring the data over to my new phone once it arrives. Thanks for great service!
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May 2023 by Ryan Reconnu
Hanna and Olivia were so helpful and polite. I highly recommend visiting there store for any of your cell phone needs
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May 2023 by K C.
I hope this helps someone. This rating is regarding business policies and nothing to do with network availability or customer service. Be careful when starting service with them. I was forced to change phones due to the network upgrade. It seems I was also sent a hotspot box. This was not requested and never used. I auto-pay my bill and stupidly did not notice the additional charge until recently. I asked T-Mobile to stop and asked them to remove charges for a service I never ordered and never used. They gave me a measly $20 credit! I believe this is a form of cramming. I will also make the FCC aware. Do not trust them to send you only what you ask for.
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May 2023 by nancy wells
Hannah is AMAZING!!! Thru a difficult transition of 5 lines she managed to steer thru the glitches with much patience and knowledge!! She has been extremely helpful , tenacious and has gone above and beyond with customer service. Bravo! And give that girl a raise!!! ??????????????
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May 2023 by Betty Greenwood
Hannah was very wonderful helping me get a new phone and switch services today! Very pleased.
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May 2023 by karen Zeller
Hannah, Cammie & John really took their time today to help me out I’m very pleased with stopping into here today!
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April 2023 by Krista Berland
Today I went in to get new phones and there I received amazing customer service. Thank you to Cammie and Allen for helping me out and providing great service and throughly explaining the process and how everything works. Even when other people came into the store, they were able to seamlessly assist all of us. I received excellent service from both employees.
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April 2023 by B Hepburn
Had a great experience working with Hannah at this location. She was kind, considerate and patient with us in setting up our devices and helped us cut our bill on half. Thank you.
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April 2023 by Jennifer Steel
WILL NEVER DO BUSINESS WITH T-MOBILE!!! Cancelled my elderly relative’s acct which disabled my ability to log on and pay my bill. Never rec’d a hard copy in the mail so 1 month later contacted them to get one. Took weeks/months for this to happen. In the interim, they charged me late fees and sent to collections. They did not work with us on exorbitant fee and unneeded services for these elderly relatives - extremely rude, inconsiderate, borderline legally negligent.
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March 2023 by joyce forshee
If you are looking to get another cellphone or switch services go see Hannah at t-mobile in Batavia. Hannah takes the time to answer your questions and is a very knowledgeable employee. She is an asset to the T-mobile organization. I highly recommend visiting her, you will not be disappointed. ?
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February 2023 by Scott Knuth
Two employees working, one customer in front of me.Waited 30 minutes with no acknowledgment before I just walked out.
