-
October 2023 by Diana Cardenas
My husband and I have shopped at this jewel plenty of times before. Although the workers aren't always the most polite or helpful, tonight's experience was the worst. My husband and I were paying through self checkout and one of the items, which was alcohol, required identification. The attendant came over to us and asked for both of our ID's, although my husband was buying. Granted, I'm well over 30 and did not have my ID since I was shopping with my husband and have never encountered a problem like this before. The attendant denied selling us the alcohol and proceeded to tell us that we both needed to show identification. We continued to tell her that we had both shopped there many times before and had never had any issues like this. She had made up her mind and denied us the purchase. She then tried to charge us for our grocery bill with the alcohol included although she wasn't allowing us to purchase it? After she removed the alcohol from our bill she rudely walked away and didn't even give us a receipt. The whole situation didn't make sense because what if I had been shopping with my child and was purchasing alcohol ? Would they have denied me to purchase due to my child not being of age? Same applies to going to a restaurant. The server doesn't deny an adult a drink just because their entire party isn't of age. The whole situation was ridiculous. I don't know if her motives were discriminatory since both my husband and I are of color. I have never been treated this way before at jewel and honestly don't ever plan to return. Jewel, you need to do a better job in hiring professional employees.
-
September 2023 by Jerry Ojeda
What kind of people does this Jewel hire? The workers here are so angry, they berate each other in front of the customers. Not only are they so rude angry, they are also very odd. Someone needs to talk to the cashier named Payton, she's very rude.
-
August 2023 by Matt D.
Girl at self checkout lane was very rude and didn't let me get alcohol even though I had my ID. So watch out for that.
-
August 2023 by Jennifer F
I ordered 3 pans (144 pieces) of fried chicken online 12 days prior to an event I was hosting. I got an order receipt and an email confirmation. The pick up was scheduled for 1 PM Sat 8-19, but when the person I sent to pick it up arrived at the deli counter he was told it was not there. I called the deli department and after talking to a few people and being placed for on hold for some time they confirmed that they did not have any record of an order despite the fact that I had a confirmation and order number. I was ultimately given (at no charge) around maybe 60 pieces of chicken (this was all they had ready and available at the time). This was too little too late, as while all this was going on, I had 120 people in a tent in my yard waiting for a ceremony that had been scheduled to start at 2 PM, but was forced to start (late) without the person (still) picking up the chicken (who was supposed to be a participant in the ceremony). Needless to say we ran out of chicken, and my son, for whom the ceremony was for (he loves and specifically asked for Jewel fried chicken), did not even get a piece on his big day. Good thing Jimmy Johns came through with the sandwiches.I have been shopping at the Batavia Jewel regularly since 1997 (that's 26 years). At this point I'm honestly not sure if I will shop there again, but I can guarantee I will not order from the deli for any special occasion, and I would not recommend that anyone else does either.
-
August 2023 by J P P.
'The Jewels' has a reputation; most people can't stand the place!Just take a number at the Deli Counter and get ready to watch a 'real-time' audition for the 'Walking Dead'... But the 'Booze' Department is worth a stroll. If you're lookin' to fill your picnic basket with some 'Damn Good Kentucky Bourbon' at a blue-collar price, you'll find it here! 'Come and Get It' before someone else gets it first...
-
August 2023 by Lisa Flyte
I really like the produce and they have incredibly good prices on produce regularly.
-
July 2023 by Joyce Nunez
Great layout, good prices, awesome staff! Irene was so high energy and upbeat at checkout and very informative about the mperks app. Made my shopping experience pretty fun!
-
July 2023 by R. Pilz
Just finished shopping at the Batavia Jewel-Osco. In case the manager reads this and needs a reference point it’s Friday 7-7-23 at 2pm. The person you have in “customer service” is not fit to work anywhere near the front of the store. As a mater of fact that she is working with people let alone customers is a great disservice to the company. We have observed her rude, crabby and downright berating attitude towards customers in the past. But today was our turn to be the recipient of her insults and rude “customer disservice” we have been Batavia Jewel customers since it opened and this person doesn’t like people nor does she like working for Jewel. In my opinion management made a poor choice in placing her in this position. Maybe something back in the stock room would be more suitable. Or management should send her down the road talking to her lunch box. I don’t think I’m the only person who thinks this way. Oh, and please don’t send me an apology. Just fix the problem.
-
June 2023 by Regina Token
It doesn't happen often. But I am glad that I found what was needed for my family. One store shopping is great!
-
June 2023 by David McConnaughay
Nice clean store, layed out correctly so it was easy to find everything.
-
June 2023 by Iñaki
I’ve been getting groceries here for over a year and this is the last time. One open line for a bunch of costumers…the cashier doesn’t welcome you, they play with a ball while telling jokes to each other (cashier and bagger) making mistakes while people wait…
-
May 2023 by Ella Hernandez (Ellastrations)
I haven’t seen jack fruit this gigantic without it being inside a can. I did not expect to see Jewel selling the actual fruit itself. ?This Jewel also has a stand that gives you the option to pick out your own taffy?. They also have a great selection of ? beers. Picked up this case of Beer Hug which had a fantastic sale! WOOP WOOP ?? Bought the Planet Oat Oatmilk for my boba tea they also have their greenhouse open overall the shopping experience was quick, aisles were stocked, and the staff were friendly. Thank you Jewel ?
-
May 2023 by Grouchy Swan (Ellastrations)
I haven’t seen jack fruit this gigantic without it being inside a can. I did not expect to see Jewel selling the actual fruit itself. ?This Jewel also has a stand that gives you the option to pick out your own taffy?. They also have a great selection of ? beers. Picked up this case of Beer Hug which had a fantastic sale! WOOP WOOP ?? Bought the Planet Oat Oatmilk for my boba tea they also have their greenhouse open overall the shopping experience was quick, aisles were stocked, and the staff were friendly. Thank you Jewel ?
-
May 2023 by Janet Brady
Fresh fruits and vegetables, wide selection of plant based items, good bakery items and clean environment.
-
April 2023 by Rozzy K
Today was an excellent day for shopping. Many options, so much to choose from. The Deli and Bakery was extremely busy. Maybe that's why my spicy chicken wings were as hard as a ROCK! The server seemed flustered, maybe that's why he didn't return my greeting. It was outta my control, otherwise I would have taken them back!