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November 2024 by Andrew
Great people. Always friendly and helpful. They offer a lot of different services, but I only am using this store for a P.O. Box currently. Never had an issue and the rent is cheap!
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February 2024 by Carla Pizzuti
Rude, know it all. I had virtual mail thru anytime mail, which they are a vender of this program. I went to pick up mail which they (Batavia Parcel) had notified me was ready, I chose the option to pick up, then said they didn’t get the paperwork to add my grandson, I said of course you did, how other wise did I know it was here? They refused to give me the mail, and told me to get out. Then they must have done something because I could no longer get into my account to stop my mail from going there. I have filed a complaint with Anytime Mail. I have been in a few times, half the time they didn’t know where my package was. Everything else they throw in to file folders, but had to search for packages. Always a confused look on their faces. If you want to be a vendor , least know how it operates.
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January 2024 by Carla C.
a know it all and rude. Would not listen to what I was saying that I got notified of mail, from them....
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January 2024 by Theresa C.
Always super helpful!
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October 2023 by Tamara C.
BEWARE! I wanted to share my horrible experience with the owner (Shawn Viland) of the Batavia Parcel Service on Randall Road in Batavia, in regard to their U-Haul services. I rented a 10-foot truck yesterday to move my daughter and returned it with a full tank of gas by the time I was supposed to. This morning I got an extra charge for 2 gallons of gas (at a ridiculous price) because the owner said it was not full. I went there this morning to ask about it and when I arrived he said he already sent in the reading to their corporate office (where they do the billing) on the gas tank and it wasn't full. I told him I drove to the Walmart in Batavia to get gas last night - filled it up and drove a few blocks to his parking lot and dropped off the truck - with a full tank! Since he started arguing with me, I asked if I could see the truck to check it for myself. He reluctantly gave me the keys before he said it was taken out again this morning. Well, I went to the truck and took a picture of the mileage and the gas tank was full! No one had taken it out, the mileage was the same as when I dropped it off. So, when I went in to tell him that he was wrong and that he made a mistake, he would not look at the picture and started to rant about him having 3-4 customers a month that claim they had a similar gas issue, and that he has high blood pressure. Well, he refused to make it right - was yelling and told me to take it up with UHaul - which I did and they refunded my money once I sent them a picture of the full tank with the exact same mileage. This guy is very deceitful and if I had a problem I'm sure others have too. If he had apologized or done something to help, this would be different, but he just yelled, raised his hand at me and walked away yelling. PLEASE BEWARE and do not use them! It's a bummer because they are in my town where I've lived for over 40 years.
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September 2023 by Drew H.
I ordered a poster from Shawn Viland (the owner of Batavia Parcel) on 8/12/2022. Eleven months later, I contacted Mr. Viland and he admitted that he had deposited my $48.99, but never sent my poster. It's been another couple of months and I haven't received my poster and he's not returning my phone calls. The Batavia Police had me contact my local police. I will be following up.
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August 2023 by Joe West
The owner is extremely difficult to deal with, condescending and was not understanding or willing to work and have a conversation with me to solve my issues about a package. Extremely unprofessional.
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July 2023 by Cale Byers
Shawn is unresponsive and not fulfilling orders. I've been waiting since October 2022 for a $350 order. Various signs and business cards. Very unreliable and not sure what his plan is. There are other people waiting for delivery. Have been very patient and refrained from leaving a 1-star review, but I have not heard from Shawn in months and am becoming impatient.Would like to receive product, but if the shop is overwhelmed with work, then a refund is also acceptable.Thank you! Order #10244
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May 2023 by Hans Kru-Z
Very nice man worked the counters both times I've been. Makes the experience of snail mail very bearable and easy. 2 thumbs up.
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April 2023 by Colette FoxValley Balloons & Rentals
Leaving a review because Chris liska leaves invalid reviews. Hope you can return the favor.
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February 2023 by Thomnes Lear
Had a UPS package sent here, tracking said it arrived, went to pick up. Person at the counter couldn't find it. I asked if this was the UPS store on Wilson, counter guys said "that's us". After looking up the tracking he confirmed that someone that worked there signed for it. The person that signed came out of the back with my package and start demanding five dollars. I was very confused and said "no, I'd just like my property". Guy starts getting all loud asking if I was "some sort of freak" and "do I think rent is free?" There was more to the tirade, I paid the extra five dollars and left. Weirdest package pick up I've ever experienced.
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January 2023 by james liggett Sr
Good personable parcel and mail drop especially if your address is not permanent.Been a client for 9 years.vety reliable services
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November 2022 by Shirley's Ebay Store
Owner has a deplorable attitude!
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November 2022 by Sam Winward
Do not respond email, don not pick up phone. Do not perform work. Couldn’t to process packages over two weeks. Completely dead business.
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November 2022 by KR W
Awesome staff and service!
