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February 2024 by Melisa Mansour
very knowledgeable
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February 2024 by iloca2013 1900naroad
Great "small town" hardware store. Never understaffed. You can always find someone to help you. Very nice selection and competitive prices. You can shop online and pickup in store, or go in and talk to someone if you're not sure what you need. Services like screen repair and key duplicating are offered. Plus, you can get in and out in five minutes, and you don't have to walk a mile wandering down endless aisles filled with everything except what you need. The best attribute, though, is the people. Helpful, friendly, and a pleasure to do business with.
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January 2024 by Barbara Delehanty
Staff was very helpful. Took me right to the item i was looking for. Cashier was very pleasant as well. Have always had good customer service at Ace.
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January 2024 by Rick Nielsen
Better than the big box shops!
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January 2024 by Tony Camardo
I hate leaving bad reviews.I bought a battery powered snow blower this morning, the transaction was fine. I was leery because the charger they gave me could only charge on battery at a time, but ok, that's what it is. I took it home, the first batter charged fine, the second battery didn't charge, no LEDs lit up, nothing. So I took the battery and the charger back. The guys did a little checking and it seemed that the charger I was leery about wasn't working.I said, "Well, can you just replace the charger"Joel, "Did you send in your warranty information?"Me, "I bought it two hours ago, no I didn't send it in yet."Joel, "Send it in because they have to send you a new charger. But we'll loan you one for $25 until you can get it."Me, "You mean you can't just give me a new charger?"Joel, "No"Me, "well how about I go to another ACE and buy one and return the one I bought here"Joel, "Yeah, you have 30 days to return it"I left, went to another ACE, and they set me up and get this, the charger was completely different. It could charge two batteries at the same time! I asked the associate, if ANYTHING goes wrong with the charger or batteries could I return them for an exchange, "yes, no problem". So I then returned the first snow blower back to Batavia. You know...retail customer service 101.
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December 2023 by Troy Norris
They will charge you seventy five dollars to fix a screen...
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November 2023 by Ron Lichtenberger
Always helpful, friendly and knowledgeable. Most anything you could need in home repair they have. Great people that match paint colors 100% every time.
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September 2023 by Mondo
Always eager to help. Very knowledgeable staff and they seem to have everything you need, even those odd hard to find items. Go here and you’ll take a step back in time to witness how customer service was done when people took pride their craft.
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September 2023 by Maribeth van Loon
Check exact hours and dates on website. They are open daily, but the butterfly house does close sometimes in September
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September 2023 by Joan Evensen
Love Batavia’s ACE. This store always seems to have what I need!
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August 2023 by John Curnutt
I needed electrical tape, a Phillips screwdriver, a hose clamp and neatsfoot oil. It's all available in one place... Ace hardware
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July 2023 by daniel.loughridge
Old school Hardware store. Great hardware fastner section. Has everything you need.
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May 2023 by David Becvar
Great place especially if you need help
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May 2023 by Lui Aviles (Bespoke Fotografie)
I needed a quick thing, great helpful customer service
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May 2023 by Donna Woods
Went to get flowers for mothers Day ! Good prices
