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March 2024 by Sora Sohn
I love it here! Everyone is so nice and professional!! Dr Jalil, Gabriel, Ritter, Raju always takes care of my family so well! All the staff have been so helpful and kind!
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February 2024 by Natalie
Avoid at all costs if you’re not going for urgent care and just for an xray or labs. They billed us for urgent care even though we went for an xray with a doctors order, never stepped foot in the urgent care waiting area. Unreal: since when are diagnostic orders urgent care ? The staff at the front desk seem clueless and inexperienced.
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November 2023 by John Doe
Awful if I could give 0 stars I would, the whole northwestern system sucks and I have had stomach pain and reached out to my doctor, and they didn't have any appointments for sick patients until next week, was referred to urgent Care by my northwestern medicine doctor, once I got there urgent Care doctor was rude, only talked to me for 1 minute, felt my stomach for 20 seconds and told me there's nothing he could do, if I want to figure out what's going on I should go to the ER... The worst patient care ever!! I'm sure they will charge an arm and leg for not even spending any time with me
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November 2023 by Arlene Gonzalez
I just wanted to say that this facility was so caring and helpful. The in-take person Gisselle made sure my dad was as comfortable as she could make him. My father fell and was experiencing severe pain. I was worried he may have broken a bone. They were able to see my father even though we didn't have an appointment. Everyone took such great care of him!
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November 2023 by Teresa Storr
If I could give a negative star I would. 1st the lady at the front desk had attitude.. and boy did i tell her off, maybe thats y i didnt get the email or text to take a survey. I needed staples removed and something for a cold she got all tissy about me needing to see the doctor for 2 things. Then when I get In to see the doctor he removed my staples did a great job, didn't feel a thing, however, tells me to take over the counter medicine for my cold.. so basically self medicate.and get everyone around me sick. hmm, isn't that y we have doctors.. I currently have Advocate as my Healthcare provider, was thinking about switching to Northwestern, but, after this... not to sure.. sad really.. oh so here is the kicker, while I was in myroom a nurse was talking to the doctor about another patient and her ordeal.. I'm like wowow but the kicker is: they were speaking about her like trash, said she has other complaints let me deal with those first the doctor said ya she has alot and the nurse chuckled and said I wow how unreal and unprofessional I can sit here and tell u exactly what happened to this woman and just incase u don't believe me u spoke about her chocking on a ravioli enough said.. or should I say violation in hypa.. don't worry, I told the other patient...
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October 2023 by Samantha Longo
Giselle at the front desk makes it known that it’s an inconvenience to help patients. Such a lovely woman…. Not. Also, don’t even try to come to immediate care without an appointment, apparently that’s a requirement for immediate care. Even if you have strep… you’ll have to wait until the next business day when you have an appointment.
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September 2023 by Linda Dec
I called to schedule an appointment and was told it was walk-in. As soon as I walked in there are signs everywhere saying appointment only. The guy at the front desk asked what number I called and I told him and he said that wasn’t their number. I called it again and it says “Thank you for calling Northwestern Immediate Care in Bartlett” so that was definitely their number. I’ve used this immediate care in the past and had a bad experience with the doctor. I always go to Duly and only came here because it’s a little closer. Will continue using Duly in the future.
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July 2023 by Ari Norfleet
Don't come here, complete waste of time and money. They don't listen to you and don't have Dr.s evaluating you. APNs...If I could give 0 stars I would. Horrible experience, felt disregarded once again as a minority female.
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July 2023 by Kameron Kuehl
Don't pay attention to all the less than 5 star "Karen" reviews! This clinic was prompt and paid attention to detail. The nurse was awesome! They knew my medical history even though I primarily deal with Duly. The less than 5 star reviews are because these people are likely trailer park residence looking for free Link card drugs!
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May 2023 by Christina Keasler
I live in STC and I drive out here by choice. They are so nice, efficient, and thorough at this office. I have always encountered kind and caring people here who listen.
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April 2023 by Kalpesh Somaiya
Terrible service basically because they are closing at 7:30pm and i called at 6:30pm and they all want to go home so they kept insisting i take patient to hospital since they close at 7:30. Such a shame they are about going home then caring about patients. Shame on you guys.
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March 2023 by John Karnatz
This may be more about policy than service experience but this facility is subject to frequent closures or abbreviated hours.I completely understand labor shortages in healthcare. However, I do not understand - or accept - poor communications.Post information about schedule changes as soon as it is available - and publicize where patients can find this information on the web or via app. Update the local phone messaging system so that patients can know in advance if the facility is unable to serve them.This is a basic business practice. If I can expect clear schedule information from hair stylists and park districts, doesn't it follow that I should expect this from a nationally recognized healthcare provider?
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March 2023 by Justyna Olkiewicz
I take my mom there every week to the lab to check the blood in this place. the employees at the registration desk are very rude and unhelpful, and the nurses who take blood are even worse. I do not recommend this place to anyone.
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February 2023 by foroozan khamissi
on thursday jan 12th, 4:15 pm , i went to immediate care in bartlett with pain i had and i was about to cry,, i asked the lady who was in registration no.4 if they accept meridian insurance or not, she was very rude and answered me no we dont!!! then she said i needed to make an appointment with that type of insurance.. i had alot of pain and i needed to be seen by a doctor but she was keep saying we cant see you , i came out and i called the other notthwestern immediate care which is in saint charles and they said they accept my insurance and even without appointment !! it was a very bad experienc..please dont hire this type of rude , liar and racist people!!
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January 2023 by Jackie Wilson
My daughter and I walked in at 7:29. They close at 730. Immediately, we were met with a horrible attitude (most likely because we walked in right before closing). My daughter started to check in and I was texting on my phone as someone else was parking my car. Megan (receptionist) abruptly Interrupted my daughter and asked if I had a problem. She said I had an attitude and mocked my expressions. I told her that I was texting someone on my phone and it had nothing to do with her. Megan then asked the other receptionist if she can check us in but she was unable to. My daughter finished checking herself in and she was EXTREMELY sarcastic and disrespectful to the both of us. I have never been treated this way here but she was completely awful. She was so openly disrespectful and rude. We were there because my daughter felt miserably sick. Then, we were treated horribly immediately. This girl was probably the rudest person I have ever encountered in a customer service position. It was almost as if she was looking for confrontation.
