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October 2023 by Robert
The Next Level team really are next level. I've made four purchases from the crew here over the course of several years - all transactions have been characterized by quick, complete communication; recommendations based on my actual use case; excellent quality products; easy payment options and lightning fast shipping. In 20+ years of making hif purchases, the really good teams stand out. This team is the cream of the crop. Purchase with confidence from this excellent company.
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March 2023 by B-
not a good store at all. had questions about some equipment that i was interested in and they couldnt be bothered. i can easily spend my money somewhere else.
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December 2022 by Steve Ortmann
Considering an upgrade to my music system, had a few questions, on a Thursday evening, 10:00 P.M. Shot off an email to NextLevel HiFi and waited for a Friday response. No, Tyler responds 10 minutes later. It can be difficult buying on line, from someone you do not know. Tyler said our transaction will be based on trust. Checked YouTube to watch Tyler in action. I was comfortable. Joshua provides the same quick responses and together, with Tyler, they provide a very First Class experience. My only regret is we did not find each other sooner. No buyer's remorse here. And, Penny and I sit and listen to music -- we've never done that before. NextLevel HiFi is a delightful experience.
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December 2022 by Scott Tufts
Next Level is an apropos name! Beautiful location, products you won't find just about anywhere else and patient, detailed service from Tyler and crew. If you're in the area (or even if you're not!) you simply must check out Next Level.
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October 2022 by Dan Curtis
Tyler and Josh are A+++ their company name Next Level HiFi says it all! Their equipment is next level and the care and service they offer is even better!
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August 2022 by John Greco
I found next level Hi Fi by chance, looking for a Naim streamer and wanted some installation advice and set up. Tyler got back to me almost instantly and Left me his phone number to go over a few options and quickly found me exactly what I needed. Absolutely stellar service and I also want to thank Josh for getting my shipment out at the last minute ASAP! Diamond in the rough! Thanks guys look forward to a long business relationship with you guys!
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June 2022 by Marc Cohen
Next Level HiFi has a really nice showroom and Tyler is a super nice guy to work with. If you want to step up your hifi game then take a visit to Next Level HiFi. I made my purchase over the phone and took a ride out to the store to pick up the subwoofer I purchased. I was impressed by the presentation of the showroom. If you're in the market for high-end audio equipment, visit Next Level HiFi. You will be glad you did.
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May 2021 by Peter Eichen
Tyler provided the best customer service I've ever had from any audio dealer or private sale!
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May 2020 by Vic Vale
best quality speakers ang audio sounds
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May 2020 by James Zuckernik
A great experience with Tyler and Dana.I flew in from BOSTON ( and they picked me up at the airport).Listened to speakers I would not find, even in a good audio Town like BOSTON.Tyler is super knowledgeable.Really knows the Raidho product line, and understands what high-end guys are looking for and thinking.( we also had a nice lunch at a lovely Mex place in Town)And, they shipped my new Raidho’s to me tax free!( and called me after they arrived to provide set-up suggestions)A great showroom, with honorable people providing great advice and counsel.That is a pretty good formula!
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February 2020 by Timothy L Frazeur
Tyler has always answered my questions, willing to listen and help. Even though my purchases have been far and few between, a Naim Uniti 1 and a pair of Naim NAP 100’s, over the last eight years, he is always responsive. I will go back to Next Level when I require something for my system, currently thinking about looking at Octave.
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January 2020 by Dan Skinner
Tyler is very knowledgeable on the products he sells and other products on the market. If Tyler doesn't know about something, he's honest and will let you know.
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May 2019 by Steve Callahan
The service level at Next Level A&V is beyond reproach! A couple months ago - my system had a melt down, where literally my woofers melted and my amp fried. So I contacted Tyler in a panic. Tyler worked with both Naim and Dynaudio to take care of me. What Tyler and Dana did, was get me back up and running quickly. I appreciate everything they did and this is why I have stayed loyal to Tyler and Dana over the past 10 years. Next Level is not just an Audio Boutique, they become your partner in your audio hobby that you can rely on for years. Heartily my biggest thanks Tyler for your service and friendship! Thank you!
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January 2019 by Bart Newland
I only spend money with those who EARN my business. I want to feel good about who I work with and buy from. Tyler and Next Level AV epitomize "fabulous retailers." Simply the best.
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January 2018 by Theo Roll
"Too bad their owner doesn't seem to care about customers." I was interested in trading or selling an item. When I responded that the trade proposed to me seemed very disproportionate, the reference links for the values were sent. For their item - a larger, recognized website, selling their used piece on the high end of the scale. For my item - a scam site with multiple red flags and no history, selling my item for a too-good-to-be-true low price. When I pointed this out and asked if he had ever actually purchased anything from the obviously bunk site, he responded smugly that he had not, because he purchases directly from the vendor. No negotiation or care was shown. I was dismissed at this point. This was strange and surprisingly poor customer service for a brick and mortar hifi shop. After all, customer service is what keeps these small businesses alive. Too bad their owner doesn't seem to care about customers. If you're looking to trade or even buy a whole new setup, their are other places in Chicagoland that actually care. Go there instead. (VanL Speakerworks, Pro Musica, Decibel, Saturday Audio, Holm Audio, you get the idea...)
