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“Shout out to Steve at the Pro desk for taking such a dedicated commitment to real customer service to help resolve a H. D. corporate level situation.
From now on, I will only go to Steve for all my future business purchases.”
“Love this place.The perfect place to find that something that you knew you'd only find here.You'll know it the minute you find it.You'll say," That is it"....and it is it.”
“I went in looking for a propane fuel cylinder, and I only had a pic of the product. I figured I would have to walk the whole store to find it, but as soon as I walked in, this very nice man named Rick greeted me and asked me if I needed any help, so I showed him the pic, and he took me straight to the product.
I was in and out in 5 minutes or less! This is one of the best experiences at an Ace Hardware I have ever had. Thank you Rick for making this a great experience”
“Len's ACE is the place with the very helpful hardware folks. I'm a customer for sure. I've been going to Len's for decades and will continue to do so.”
“Great selection, easy to get what I need and get on my way. Anytime I asked questions, they were very helpful. I’m a handyman, so I go all over. Much better service than what I find at the big box stores.”
“The manager, Rob, was super resourceful and was able to help me with everything I needed! All of the employees in the store were also super nice too. Anytime you walked by an employee they either offered to help or commented to have a great rest of the day. Nice to have a hardware store like this in the area.”
“I had a great experience here. I was looking to buy a grill for my father for his birthday and the staff was very helpful with the process of buying it and having it delivered. They were even able to deliver it the same day. Very satisfied customer.”
“Very friendly and helpful service as soon as I walked in. Everyone received help immediately as there were a lot of staff on the floor escorting customers. Merchandise was well-stocked and labeled. The paint section here is smaller than most other Ace Hardware locations. Everything seemed very dusty (however, most hardware stores are!) but no biggie. Nice little selection of plants. Some have seen better days and one plant needed water badly. The popcorn machine was being used and the young man was very sanitary and professional attending to it. The cashier was extremely friendly and happy. As a whole, everyone working seemed so pleasant and helpful which makes a tremendous difference.”
“I love going to Harbor Freight. Been shopping there for many years. Current status of my experiences...Went to go buy 2 things and they were out of both. I went ahead and ordered one and will wait to buy the other. However, every time I have been there, 3-4 times over the last 3-4 months, they have never had it in stock. I will continue to shop there regardless, as they do have nice prices.”
“We like supporting local businesses.
It may be small, but it has great selection of items.
Front staff is friendly. Cheap prices and closer to home.
Always plenty of parking available.”
“5 star customer service given by Andrew. Without even being asked he offered to load up my carpet cleaner and did it was a smile. Beyond happy with this, highly recommend this location. Give that kid a raise!!!”
“Did a fantastic job tuning up and repairing my mower and chainsaw, very competitive pricing. I also bought a Stihl leaf blower I’m very happy with. Scott is a very nice and knowledgeable man.”
“I had a special loom project hook that broke and couldn’t find a replacement. Ryan Shin helped me find the right metal and even helped form and cut to the size I needed for a perfect replacement! Thanks so much for the amazing customer service!”
“Vonda & Tom were very helpful and so kind today when I went to buy a heater!! Great suggestions, and excellent customer service. This will be my go to hardware store now!”
“Chris was a wonderful help with the pack rack that I purchased on this trip and for letting me know more information about the table saw and router table I will be purchasing soon. It was definitely well worth the trip.”
“Just what you'd expect at Home Depot. Huge selection of home improvement items that are well displayed and neatly organized. Plenty of parking along with a friendly, courteous and helpful staff.”
“When my brother's trailer broke down near the Indiana border, the only store within 2 hours that was still open until 9pm was this Tractor Supply. He called an associate at the store and they found the leaf spring he needed. They were willing to stay a little after closing time if needed so we could make the long trip there to pick it up. We cannot express enough our appreciation for this store's associate for going the extra mile for us during an emergency!”
“Great place for DIY & GC's looking for a solid selection random items to finish that home improvement project you have. This place also has a pretty decent select of home furnishings from time to time, obviously if you find something you like you'd best purchase it right away as it will most likely be sold soon.”
“I can't say enough good things about Ace Hardware! I recently got a flat tire and happened to pull into their parking lot. Even though I wasn't a customer at the time, the owner saw me and kindly sent two of his employees to help. They went above and beyond with their customer service, treating me with kindness and generosity. It's clear they truly care about their community. I will definitely be doing business here in the future. Great people!!”
“Update: I’d like to update my previous review for Carlson Glass and Mirror. The repair took quite a while—two weeks for a small mirror—but the quality of the work and the price were absolutely amazing. I really appreciate this small business for their excellent craftsmanship. However, I believe they could speed up the process, and I would have been willing to pay extra for faster service. Overall, my experience was good, aside from the lengthy turnaround time.”
7:30AM - 7PM
2650 E Main St, St. Charles
Hardware Stores
“We were 25 miles from our shop and needed some cut off wheels to finish our project. Went on Google to find the Ace hardware store was less than 3 miles away. As soon as I walked in the door I was greeted with good morning and what could we help you find. Thanks to the staff I was in and out in minutes with my cut off wheels and a delicious bag of fresh popcorn. Thank you”
“I’ve been here several times for various home improvement items, garden tools or plants, and even cleaning products (better prices than Amazon!) and this last time I was really impressed by how helpful Scott was in lumber. He helped me find exactly what I needed, even found an alternative option for a 2 x 2 I needed in cedar, and made the cuts for me perfectly. I really appreciated it and my potato box I’m making is coming along nicely. Thanks again!”
“I love the fact that all staff make you feel welcome, especially the receptionist, good people good humor make me feel good friendly I’ve been with you guys for a week, and so far everybody’s been awesome. Very respectful specially.the whole department weather is a machine operator, the receptionist secretaries human resource. I feel good and I feel comfortable. Thank you for the opportunity. Sincerely, Alex.”
“They had most of the stuff for prep work before major floor refinishing. Good service from the young staff, but typically nobody seems to have any deeper knowledge.”
“Great store, staff is outstanding especially the folks who take online orders for delivery. It would be great if you simplified the voice mail greeting for the store, its obnoxious to wait through such a long greeting, every time I call the store it's a process. Again, the store is great!”
“"Ace is the place with the helpful hardware folks!" So, this location lived up to and beyond their slogan during my visit today, and during my last one also, but this one was simply superior in terms of the customer service I received. See, this is EXACTLY how every visit to this, and really, every store, should go — I'm not always on my cane, but today was a bad pain day for the spine & hips, so I hobbled in, was greeted by a friendly employee and allowed to continue on my way to where I was headed, which was to the screws and nails; nobody pounced on me like some greeters do, insisting that they immediately lead me to the items I needed, or asking me a barrage of questions concerning my hardware needs etc. I HATE that. I want to be greeted, acknowledged and let to go on my way, unless I TELL you I am looking for something specific and would like to be taken straight to it, or, after looking around, if unable to find what I want and I'm visibly wandering aimlessly and obviously in search of "something," I appreciate being approached to ask if I need help.
Today, in my search for the screws I needed, no problem, knew where to go, found the package in a minute or two. The nails, on the other hand, were a different story.....
(and this would be my only gripe about the store itself, because it just makes absolutely no sense whatsoever - you'll understand in a minute)...My logical assumption was, since there was a full aisle, both sides, nearly floor to about 6' high, LOADED with every type, length, width, and duty of screw and nut that's ever been made, and for any and every kind of material or surface, that there should also be a full aisle of the same with nails, respectively. But there was not, as far as I was able to see. I found a younger employee and asked where I could find them, and he led me to a tiny section of shelving with large boxes of nails meant for larger projects (I needed all of ten, 2½" galvanized roofing nails, or box nails), so I discovered it was either pay 23 bucks for a pile of nails I was never gonna use again, or drive my sorry butt to Home Depot, which I loathe, but this was where my husband got the original package we were working from, so I at least knew I could get them there. I thought, this simply could NOT be the ONLY selection of nails they had. This is a friggin hardware store, for Christ's sake!
Walked around the corner and saw a small end cap display of packages of nails, in a variety of metal types, colors, lengths and for tons of different purposes, going all the way down to your basic thumbtack, which I didn't know was considered a nail, but I digress...
Not a single nail that I saw on any of these hooks were suited to my needs, and so I walked back into the screw aisle, frustrated, and peeking into bins, thinking, this stuff HAS to be mis-marked or something; that CAN'T be all the nails they have! In mid-that-thought, another youngster was showing a customer into this aisle, and when I asked for his help, he was SUPER cool, very patient and understanding with my ridiculous confusion, and it turned out he, himself was also confounded by the store's lack of selection. I thought, maybe in back? Can we grab a manager to ask, just in case? I joked, I am sure I've walked past them a hundred times and they're hiding in plain sight, but at this point, I just feel like this is a whole Where's Waldo deal..."
A co-worker, not sure if he was a manager or not, but, a gentleman nearer my age, named Henry came up RIGHT then actually and asked if he could help. Both he and the younger guy went to town looking for my nails in the little bit of what they DID have, and Henry picked out a $3 package for me that was so close that it actually wound up doing the job. Between the two of them, I swear, they were just all over this customer service thing and very genuinely wanted to make sure I got what I needed and left happy. Henry even carried my basket with the fire s”
“The Manager rectified the situation, and advised that no money is ever needed up front. She was able to refund the money when the floor services were not utilized. My floor needed prep work, that they did not offer. I would use them for another project in the future.”
“The Home Depot in Bloomingdale is far better than the Home Depot in Carol Stream.
Staff is friendly and helpful. The management appears to truly care about their team. I've personally witnessed two moral building activities by management at this location. Happy employees leads to positive customer experience.
The store is always clean and I can find people to help me when I have a question.
When I use the curbside pick up the employees always great me warmly, some even engage in friendly conversation. I have called management on two occasions to express how positive my experience their store has been. Once the manager said he was going to buy lunch for the employee I spoke of.
Other Home Depot locations are closer to me, but I go to Bloomingdale Home Depot for the customer service.”
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“I am a manager for a business down the street from this location. I choose to give our business to Ace because of the staff on duty. Leslie has been AMAZING at helping me out. The customer service I’ve gotten has been unmatched. Thank you to the management of this store and a special thank you to Leslie for always helping me out. Everyone at this location has been fantastic.”