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October 2023 by Mel Fey
I've contacted the Oaks at Bartlett several times to remove my mother from their mailing list..... They refuse! I continue to get their advertising! My mom has passed, I don't need a monthly reminder from them! If they can't do something as simple as removing my mother from their mailing list how could they possibly give any kind of care to any of their patients. Something as simple as removing a name is too difficult for them?? BEWARE!!
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August 2023 by Debi Kuball
My mom did rehab here twice. This second time from July 1st - Aug. 2nd. Nilo, a RN on staff here knew my mom by name. He was on top of her meds and was able to fill me in on her condition without even looking at her chart.Rolando is the Social Worker who was my main contact here. He helped me with Medicare questions, her care plan and anything I needed even if it wasn’t related to his position.I felt everyone genuinely cared and were truly interested in my moms wellbeing.If I could have the care team she had in rehab over in assisted living, I would move her tomorrow.Most importantly…mom was very happy here.
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June 2023 by Debbie Woodall
My husband had to go to a rehab. The Oaks is very professional and care very deeply for him. He progressed quickly with the whole taking care of him.If there is one complaint the food is not very good. Definitely need to make improvements in this area.
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June 2023 by Chris Hall
The Oaks at Bartlett has been my home for the last 15 years.It has given me peace of mind as to what the rest of my life will look like. My daughter will not have to look for a place for me to go when I'm not able to live independently.No maintenance worries (I joke that I have maintenance on speed dial). No worries if an appliance has to be replaced. A wonderful balcony that my dog Yoda and I get to enjoy during good weather.The best way to describe how I feel is something that I was told during my decision making process.....The Oaks is a place that you can be alone but not lonely. I can be as busy as I want out in the community but when I open my door to my apartment I am home. And at peace with the world.
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May 2023 by Laura Garrett
Moving my mom into The Oaks has been a very pleasant experience. Everyone from the staff to the residents have been so kind and helpful while learning about living here all the way through actually moving in. The communication was straightforward and prompt. The apartment is beautiful. I’m excited for my mom to start this new journey. An extra thank you Tammy for making this an easy, smooth transition.
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May 2023 by Katie Donnino
My parents have been at The Oaks for about a year and a half now and it was a great decision for our family. They are in the independent living portion of the facility and they've met all kinds of people since moving in. The staff do a great job seating residents with other residents so they get to know each other. The food has been great and the care and service has been wonderful as well. Happy they are at The Oaks!
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April 2023 by michelle sparrow
Moving my parents from Arizona to Chicago was a difficult decision. However, their needs outweighed the ongoing beautiful sunshine of Arizona.We viewed multiple facilities in the area, but came to settle up on The Oaks. The sales staff. Was exceptionally helpful. My parents were able to review several different types of apartments and choose the view, and every single thing that would make them happy in the apartment they chose. The staff continue to support them through their long-distance move and help them feel welcomed into the new community. They have made wonderful new friends and are involved in so many new activities. By the way no matter winter or summer it is always 75° at The Oaks.
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April 2023 by Gail Rogalski
My experience working with Lauren and Tammy was wonderful. My Sister-in-law, Alice went from having a bad fall in her home to hospital, rehab at Oaks, an then being told she could not go back to her home of 46 years. I was very dramatic for Alice. Then Lauren came into the picture and reassured her she would love living at Oaks at Barlett. She was so helpful, kind, caring to Alice in making her decision to move into independent living.The staff are so friendly and helpful and the residents are very welcoming.I would highly recommend Oaks at Bartlett and to contact Lauren and Tammy.
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April 2023 by Philip Bozant
Since we moved from sunny AZ to The Oaks in the north part of IL, we are still enjoying 75 degree temperatures (indoors). We looked at several other retirement communities, but The Oaks had the most welcoming feel. The facilities and personnel are very accommodating with friendly residents and lots of activities. We had a hard time making the decision, but we are closer to our daughter and my wife and I have made lots of new friends. The area has a variety of shopping and eateries that we get to visit often. The meals at The Oaks are appetizing. We are very happy we made the decision to move here.If I could give more than 5 stars, I would.
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April 2023 by Tom MARCOTTE
This March 2023 my father Charles H “Bud”received care for 13 days at the Oaks with a friendly and extremely helpful staff they cared for him like he was their own family. He turns 88 years old in May and he came there with little expectations of good food and they had great food. It was just an overall great experience. We Thank the staff and the team there he improved every day. With his physical , occupational and speech therapy he improved every day and we brought him home after only 13 days.we are grateful for the Oaks of Bartlett.
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April 2023 by Linda Hansmeyer
My husband, Charles “Bud” , was in The Oaks of Bartlett. He had a bad fall and needed to get stronger and was very weak when he entered the facility. He not only got excellent & supportive care, but improved daily. The Staff is a Wonderful Group of Caring Individuals. He was very pleased with care. He was in the facility, 13 days and it was so good to see him improve daily. Thank You
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February 2023 by Tom Ziegler
Shortly before Christmas, my mother made the bold decision to make The Oaks at Bartlett her new home after living at another independent living community. She, and our family are thrilled that she did.Lauren Cardelli, is a gem. She made the entire process effortless.The moving staff was amazing. Having a “welcome ambassador” is such a wonderful idea and helps new residents acclimate to their new surroundings, and Linda did a great job. Your staff and residents made her feel at ease and instantly welcome.She enjoys dining and attending fun activities with her many new friends.We could not be more pleased with The Oaks.
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February 2023 by Patti Sweeney
We moved my mom into The Oaks in December, and it has been such a wonderful experience. Between Tammy helping us pick the perfect place for mom and the staff helping her feel so welcomed it's been amazing. The other thing we noticed is everyone that is living there seems to be so happy which I believe indicates what a great environment The Oaks has created for everyone. Some of the other independent living places we visited never had such a welcoming feel to it like The Oaks does. I would recommend The Oaks to anyone.
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February 2023 by Kim Baron
My mom sustained a heart attack when we also discovered she has COPD. She spent a couple weeks at the Oaks rehabilitating> They got her up and moving again and stronger than even before her attack and diagnosis. The care she received was top notch.Rolando from Social Services at the Oaks was especially helpful and key to helping us understand everything that was happening and what to expect. He arranged everything for us and answered all of our questions. Even though I called him a million times, he was always great and empathetic and considerate. I really appreciate everything Rolando did to make my mom's' transition home smooth and easy. We didn't have to worry about a thing or lift a finger ourselves to make things happen. HThanks to everyone at the Oaks and a very special Thank You to Rolando!.
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December 2022 by nicesith
Horrible experience. My mother was there for just a few weeks. She was transferred there from the hospital. The ambulance staff had to get her settled because nobody was available. Nobody from The Oaks staff came in to see her until 5 hours later. By that point she was hungry and tired. The rest of her stay was not any better. She did not require a lot of help and yet when she asked for it the help was nowhere to be found. As an example they were supposed to help her bathe at least twice a week. The staff lied and claimed that she refused to bathe. My mother does not suffer from any cognitive issues, and yet while staying there, the staff continually pretended as if she did. While she was in the hospital and The Oaks she was prescribed four new medications along with the other five she was taking. When she was ready to go home, the oaks, was supposed to have called in the new prescriptions for her at her Pharmacy. They forgot! I had to drive back to the Oaks at least twice to try and find somebody to speak with that could call in the proper prescriptions to the pharmacy. I was met with attitude and "it wasn't my fault" excuses. During meals she would eat in one of the dining rooms and started making some new friends. One day they made a mistake and brought her meal to her room. When she asked if she could go to the dining room and eat. Instead of the staff helping her go to the dining room they told her that she's not allowed in the dining room because of a Medicare issue. Obviously a ridiculous lie! She was very upset that she could no longer eat with her new friends because the staff did not feel like correcting their mistake. The very next day I took her into the dining room and told the staff that this is where she was going to eat from now on. I felt like I was protecting my mother from a bunch of bullies. And before you think that maybe my mother was being difficult, she was not. If anything she is too nice. My mother was only there temporarily for Subacute rehab for a fall she suffered. She is now back home living by herself and doing just fine.
