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“Long time verizon customer but decided to switch carriers after repeated service issues. Lisa was a delight to work with!
Her as well as the assistant manager (Jon?) where both so wonderful and knowledgeable. I really appreciated the time and care they took to explain everything to me. Couldn't have asked for a better experience from start to finish!”
“Aimee was very knowledgeable about all the products.
I needed a data plan for my business mobile hotspot.
And she took the time to explain the service and plans to follow in a few days.
Highly recommend and I will be back.”
“I went to boost mobile to try to connect the phone and they helped me a lot and they are very professional in what I recommend this place to everyone who wants another phone”
“I would highly recommend this place. They were wonderful and fixed my son’s broken IPhone 13 screen in less than a half hour. They sold me a new screen protector at half price and installed it quickly. I will definitely use them again! Both of the staff members who helped me were knowledgeable and friendly.”
“Michael Buck extremely helpful and helped save the day when my phone had water damage and gave instructions on how to file a claim for a new phone. He went above and beyond to help ensure all my data was saved and had he not helped all would have been lost. Such a great customer service experience!!”
“Jaime Garcia was a very knowledgeable, kind, patient and stellar employee. I needed to switch from Tracfone to AT&T and go on my wifes account with my phone. Had a 11-year-old Galaxy S7 phone that was not compatible with their network so i ended up purchasing an S24 that same day. Jaime walked me through everything, gave me plenty of time to make an educated decision and was super chill and had a great attitude throughout everything. We walked out with everything figured out thanks to Mr. Garcia. Great guy!”
“We are very grateful to Chris A. for helping us upgrade to a new phone and update our account.
He worked hard to get us the best deal and easily flexed our priorities. This is my new favorite store! Fantastic customer service.”
“Awesome service! Najeh and Cecy customer service care is top notch. They made me feel welcomed and like part of the family all while providing the best service. Lifetime customer just because of both of these wonderful people.”
“Agent Lucas was very professional and explaining in great detail the various options I had as a customer, also taking extra initiatives in providing exemplary customer service. Appreciated his hard work and honesty, when purchasing a new IPhone and internet service. Thanks again. ?”
“AMAZING!!! I had my screen fixed by Cubano and he had amazing customer service. They fixed my phone screen in 40 minutes and at a good price ! They also gave me a screen protector”
“This is a great shop! The current crew, especially Brandon, are smart, friendly, patient and have the single focus of getting you what you want and need. Good old fashioned customer service!”
“Best customer service I’ve had in a long time! I work retail and know how hard it is to help multiple people and keep a smile on your face. Jose is a pro especially with only being at the store for 6 months. He single handily helped 8 people with multiple problems or just a simple payment. He had all the info and answers for every single person including myself. Great job this guy needs a raise!”
“Excellent service!! They fixed my broken phone screen for a much better price than I was quoted at a lot of other places. Very honest being I know nothing about how much it should cost. Makes you wonder about the other places that quoted me hundreds more.”
“Nick was exceptionally excellent with his customer service skills and very patient with me and helped with his problem solving skills and his knowledge! Love the customer service he provided !”
“A late post but wanted to share, had such a wonderful experience at this store last week. Raphael was very kind, professional and helpful to say the least. Not only did he help me upgrade my current phone I also saved money on my bill. It's not every day you run into sales representatives that make you feel wonderful about a purchase/service and go above and beyond to help their customers. Will definitely be sticking to this location from now on!”
10:30AM - 5PM
920 Villa St D, Elgin
Mobile Phones
“This place is awesome great customer service by Jessica. Not only that she helped us with all the issues she was also kind enough to explain everything to us in full detail. Got a phone for my sons birthday Jessica actually went the extra mile great customer service great atmosphere great place to do business with. If you are shopping for a phone and for great customer service please visit this location lots of other Boost Moble‘s are not the same this one takes the cake thank you again Jessica for your time and your professionalism.”
“Ricky at the LZ store took care of all my needs on getting the internet and a phone. He was friendly, knowledgeable on what I wanted and really patient with me, due to the fact I am not too electronic savvy, but he explained everything I needed to do and let me know the cost of everything right away. Thanks so much for all your help & patience with me.”
“Ivan was very helpful. He helped my husband who was having issues with his phone . He also suggested some other apps . He took the time to customer service him. I really appreciate that kind of Customer Service in today’s society. Thank you Ivan again.”
“Cricket is annoying to the point that they are locked the unlocked phones, so when I switch to another provider, I can't use my phones. Luckily, Tony was more than helpful to fix this problem, attitude, and knowledge are what calm me and be glad I got here.
Tony 5 starts Cricket ZERO”
“The ladies here are very helpful and patient the couple times I and the girls were so kind to even help me make a new email account my old one was getting so much junk.”
“This has been the best T-Mobile location/provider location I have ever had the pleasure of dealing with. I had the strangest issues going on with my phone, but Michael , the store manager not only helped me to resolve a very complicated issue but stuck through it to the resolution which came a few days later and was extremely helpful and communicative throughout the entire process. If you need anything from T-Mobile, I highly recommend this store!”
“Just visited 2 weeks ago. The new owner was very helpful and straightforward for what I needed, not to mention that he knew about all of his product and service. I'd definitely recommend this store to anyone for Metro by T-mobile. This is best Metro by T-mobile store I have been!”
“I have been in the Cricket location in Palatine several times and Ana has always been very pleasant, helpful and efficient! No matter what issue/question I arrive at the store for, she never makes me feel inept or inadequate! I'm also quickly in and out when I need to make an in-store trip! Love our Palatine Cricket store!”
“I’ve written maybe 5 reviews in my life, but this is one I HAVE to write. The Verizon Hoffman Estates location is the very best of the best! The manager, Jesse, knows his stuff! He’s helped us; he’s helped my elderly parents. We’ve added lines, changed phones, ported over numbers, you name it. He explains everything clearly: options, the steps we need to follow, and what to expect. He’s patient, kind, and fun to work with! His crew is so helpful, too. (Shout-out to Jacky!) With as much as we rely on cell phones, it’s essential to have someone to trust. Jesse is that someone and his store is that place.”
“Would like to Thank Eric (sale associate) for having amazing customer service. I had a billing issue that I was not able to resolve myself over the phone. I came in person so someone can help me. Eric was very kind, patient and listened to my problem. He called T-Mobile dept and assisted in taking care of the issue. Problem resolved. Thank you again!”
“Jenni was excellent. She has helped us multiple times, always being patient and understanding. I enjoyed interacting with her throughout the whole process. We always appreciate Jenni's kindness and helpfulness.”
“Excellent excellent excellent service from manager Brittany! She made our whole experience worth it. We got a new plan, 3 phones, a watch and a tablet for myself, mother and son. She was beyond helpful and patient. I left feeling great! Customer Service is not what it use to be but she went above and beyond. When things got busy her demeanor remained calm. Even when she was working alone. She's the reason we stayed work T-mobile. Keep her around. She's a great one!”
“The guy at the store had my cracked phone screen fixed with in a hour only place that would fix my phone e screen for 50.00 other places wanted up to 300 to fix my phone screen”
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“Took my Mom in to replace her iPhone 13 with a 15. Only one person working on Sunday, and they were helping another customer, so asked us to come back in ~30 minutes. When we returned, a couple other folks had come in, but they honored our pace in line which was nice. The person helping us was efficient, knowledgeable, and professional, and we were in and out with the new phone setup (including new case and screen protector) in about 25 minutes. Not a bad idea to make an appointment before you come in, but definitely recommend this store”