-
November 2023 by Eoin Hogan
Done a phenomenal job repairing my jeans for me! Highly recommend
-
June 2023 by Michael Metcalf
Very friendly staff.
-
November 2022 by Lauren R.
When I need anything tailored I always take it here, and I drive in from the city. I had my wedding dress and rehearsal dinner dress done here recently and it was such an amazing experience. They were timely and did an amazing job. I couldn't have asked for better work on my dresses! I also have gotten other items done here that are expensive and I trust them fully with everything. Can't say enough about their amazing work.
-
November 2022 by M S
Amazing job on my wedding dress and every dress since!!!!!
-
November 2022 by mia h
Amazing job on my wedding dress and every dress since!!!!!
-
October 2022 by Jane Williamson
Best tailoring in the whole Chicago area! I’ve been a customer for over twenty years with complete satisfaction!! Hello, Jolie
-
August 2022 by Kelly Starr
Great service! Great people!
-
February 2022 by Melissa Warner
What a lovely place! I found the staff to be very friendly and professional. They clearly knew what they were doing and I'm looking forward to wearing my dress knowing it will fit well (as a bridesmaid in a wedding).
-
September 2021 by Jeffrey Jacobs
Very honest people. I had lost a lot of weight and needed to get my suit altered. To completely alter my suit, it would have been well over $400. I was told it would be cheaper to get a new suit and get it altered than fixing my current suit. So I bought a new suit, took it back to get it altered and it cost less than getting the other suit fixed. Plus, fast turnaround time. It was done in about 7-8 days. Very nice people and very highly recommend them. I live about 30 minutes away and will go back there when I need something else done and will recommend them to friends and family.
-
August 2021 by Jeff Jacobs
Very honest people. I had lost a lot of weight and needed to get my suit altered. To completely alter my suit, it would have been well over $400. I was told it would be cheaper to get a new suit and get it altered than fixing my current suit. So I bought a new suit, took it back to get it altered and it cost less than getting the other suit fixed. Plus, fast turnaround time. It was done in about 7-8 days. Very nice people and very highly recommend them. I live about 30 minutes away and will go back there when I need something else done and will recommend them to friends and family.
-
August 2021 by Susie Barcroft
Jolly and Sally are the dream team...they can do and fix anything!
-
July 2021 by John Boyzo
Fast turnaround with incredible results. It's a bit pricey but well worth it. Thank you so much Teresa.
-
July 2021 by Deborah F.
This was one of the most unpleasant experiences I have had, locally. I needed simple shortening of pants and the shoulders adjusted on a top. Is am of average size and weight. Called in advance to be certain they had the time to do it and they assured me they would. I made all three appointments early or exactly on time. Each time, the small fitting room was filled with other customers and their family members. There is no privacy. The tailor/ owner??? was brusque and insulting. Constantly complaining about how overworked she was and mumbling under her breath about my lopsided body. When I gently pointed out that that one pant leg was an inch longer than the other, after the first alteration, she demanded to know " what I had done". Told her I didn't think I grew my leg an inch in 2 days. I had to roll up one side of the pants to make them even for my event and the designer top was not wearable after she butchered it. She charged$130 for this train wreck. I wish I had just taken them to my wonderful dry cleaner, Bazos. It would have been done perfectly and for a fifth of the price! Wish I could give a negative number.
-
July 2021 by Molly K.
I took my daughter's flower girl dress here to be let out to fit for her first communion. They were very professional and did a fabulous job! It made me wish I would have gone here for my maid of honor dress. They set two different appointments one to measure where it needed to be let out to, and a final fitting to ensure it was the exact right fit. They steamed it and had it bagged up for us within the timeframe needed. Cannot say enough good things about this place! Sorry to see others didn't have that same experience. I would definitely come back to this place.
-
June 2021 by Kathy H.
I brought in a bridesmaid dress to be taken in/hemmed. I was told it would be ready to following Wednesday. I returned to the shop Wednesday at 12:45pm. They were unable to find my dress, then realized it was currently cut up being worked on. I was told to kill time for 30 mins and come back. I was unable to do this as I work/have children to care for. I told them to call me when it was done. I got a call an hour later that I needed to come in in the next 5 minutes to try the dress on so they'd be able to finish working on it. Well, I can't drop everything I'm doing so I made it back in about an hour later. I tried on the dress and the hem was too short. They responded with "wear shorter shoes" no, these are the shoes I brought in for the initial fitting so the dress should reflect that length. They then responded with " it's velvet so it's stretchy just tug it down" they then began tugging the dress down at the waist which did not fix the issue. They finally agreed to release the hem. I was told to come back at 4pm to pick up my dress. I was unable to make it back for a third time that day at 4 due to prior commitments. I returned to the shop the next day. The employee stated people make mistakes and I should understand that. Yes, I do understand people make mistakes, but communication and customer service need to be present. Her response was that noone else has ever had a complaint about their service...she continued to make excuse after excuse in regards to her errors. She told me the dress wasn't ready because their policy is pickup after 1pm... Well, I was never told this either and it obviously would not have been done 15 minutes later (since I came in at 12:45) I was told I could pay with cash or check when I picked up my dress. This was being told to me for the first time (they do not accept CC) When I was about to leave with my dress the employee told me to put my newborn baby in the car and come back in so I'd be able to hold the dress. No, I will not leave my 6 week old baby in a hot car on main street. When I tried on the dress at home it did fit nicely, but I will not be returning due to the EXTREMELY poor customer service.
