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December 2023 by Conner Brown
Absolutely love this place but I would not get a membership until they re open the hot tubs in the women’s and the pool area these are simple luxuries that make this place worth its while
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February 2023 by Elizabeth Teague
Locker rooms needs major remodel. Broken sink faucets, woman’s whirlpool broken for two years. Mirrors and counter tops worn. More like a park district facility. I have been a member for 12 years. Life Time Resort in Lake Zurich is looking pretty good!
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January 2023 by Tyler Snetselaar
I was very disappointed with the salesperson that signed me up for the gym membership and the gym's inability to contact me despite four attempts. The most disappointing thing was that the salesperson signed the contract for me (scribbles instead of my signature - I was never asked to sign anything) and she should have referenced the best offer the gym had. I was also lied to about the cancellation policy. I wanted an email or a callback, but they're unwilling to do so. Other staff members seemed friendly, but the salesperson's behavior was egregious.
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July 2022 by Cecil Grasty
The quick intense workouts are just what I was looking for. All of the trainers are very knowledgeable and friendly too!
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December 2021 by DeBall Zack
Go to good shep if you wanna get nagged at by the director named Jen. I haven’t met one person who likes her. I always see her finding reasons to yell at the young boys while they are playing basketball. She needs to be fired! She picks on them because they are young boys. For not wearing their mask all the way up… while there are older people working out doing the same thing! But not a word has been said to them. Gonna make a petition to get Jen fired.
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November 2021 by Janet P.
Love the hours, the selection of classes, the amount of machines. It is very clean showers and locker rooms are large. Everyone who works there has been very personable and helpful. So excited to be going!!!!
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October 2021 by Janet Iryne
Beautiful, clean! Great employees!!
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August 2021 by Sandy Malget
it has everything your looking for and great trainers and therapist!
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March 2021 by steven frederick
Used to be great but the strict covid rules have unfortunately ruined a pretty good experience. If you're gonna have a basketball court have a basketball court. If you're gonna have a hot tub have a hot tub. Steam room have a steam room. Makes no sense other than they are trying to save money on their water bills. I paid 20 bucks for a day pass thinking about returning. I got a call from them after this review about the Governors strict rules that they have to go by. But why is the pool open but not the hot tub or steam rooms but the showers are? The basketball court is like a storage facility because they have to space out equipment. Other gyms are fully functional.
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March 2021 by Tim C.
The customer service here is subpar. I've inquired about membership and was told someone from sales will contact me when they get back from lunch. That was days ago and still no response. I even tried calling back and it goes to voice-mail. Email and no response. Glad I witnessed this now before purchasing a membership and realizing it. If this how they treat potential members, imagine how current members are treated.
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March 2021 by Jim Capone
Like the amenities, equipment, trainers and members!
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November 2020 by Jodi Beydoun
Lovely facility, state of the art machines. Love having access to the spa, lap pool and exercise classes. Not to mention all the staff are super friendly.
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September 2020 by Richard Del Olmo
Always been helped with any issue, immediately. Their clients comes first.
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April 2020 by Madina Upson
Variety of activities, friendly and helpful staff
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March 2020 by Lisa Geraci
Women's hot tub was broken since i got membership. Never was fixed. Go drive an hour for hot tub tbe main was down. Go ti use the rehabilitation pool after work kids are in it for swimming lessons. Was told after 3 times usung pass that my daughter cant come back with me even if i paid. Offered one month pass for her for 14 dallars which doesn't help in future. Basically telling you can't pay for the day unless you get her a membership. Canceled membership want my money i put down back! Freezing in shower area also.
