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July 2024 by Michael Falk
I needed help with a very custom paint job. Joe was of great help. Much appreciated!
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July 2024 by Richard Curto
I came into purchase some specialty small screws and the people that I talked to really didn't know what I was talking about. Fortunately Jim who I'm sure has been there a long time knew exactly what I needed and found them within minutes.
If I owned this store I would ensure that I keep Jim on board because the rest of the crew is extremely inexperienced in hardware stores
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July 2024 by Chicago Hayrides
Excellent Customer Service
Andreas Chicago Reviews
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March 2024 by Kathy L.
Nice store, the guys are always very helpful.
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February 2024 by Don Gl
Always seems to have what I need but the store could use an upgrade
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January 2024 by Kaleen Heller
I have had multiple issues in the past with faulty products, lack of knowledge with staff..etc. but today takes the cake and pushed me over the edge. I bought salt last night and it was definitely faulty - moisture in the bags, big chunks of salt. Wouldn’t go through a spreader etc…I returned two unopened bags but asked if they could do anything for the other 3 as I made it work but they were definitely defective. The two I brought back were too. If they would have told me hey you used it that’s on you I would have walked away just fine.I was told instead that they know some bags on the pallet are faulty but it isn’t the responsibility of the store to check all the material so we will not do anything about refunding me. Incredibly rude customer service.
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January 2024 by Daniel Azukas
As they say, home of the helpful hardware folks. You can always find what you need for all your projects. Glad to have an Ace nearby.
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September 2023 by Carrieann Miller
Owners don't know how to run a business, stop calling people when they are in the hospital!!!!!!!
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July 2023 by Mike Robb
Best hardware store chain! This place not only had everything I need... The staff knows where everything is and is super friendly
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July 2023 by Chicken man Brooks
Very nice helpful staff . Much better than any big box store
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July 2023 by Adam Clementi
Ace is the place
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July 2023 by Joy Olson
Very helpful
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July 2023 by Steven Belles
The sales staff at this Ace is very helpful and most of them are very knowledgeable .
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July 2023 by Jonathan Quist
Barrington Ace truly is the place with the helpful hardware folk. It's more than just a corporate slogan.
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May 2023 by Andy Z.
I came to store Saturday 05/20/23 morning with few small few items to return Two guys at register had attitude right away. I provided receipt and the cashier asked for ace loyalty number. I said this is receipt and that's items bought what else u need and he said i will not work with you and went to next customer. I asked to speak to manager and he said he is not on duty today. Then Manager Mike showed up and he said be patient we will get to you. I said I don't have whole day and he got pissed off threw my items on ground and told me to take business somewhere else, that it's Saturday morning and it's not macys store with many employees. If you are sick on Saturday stay home obviously you can't work with people.
