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January 2024 by mariah ortiz
I just want to share my experience with Value City Furniture. I was helped by someone named Edwin. He was a well polished individual who presented great customer service! I got all of the information I needed and I will be sure to give Value City Furniture my business any day ??
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January 2024 by bugeyed13
After purchasing a leather sectional, less than a year later was torn and discolored. A tech came out and sewed the piece and was then retorn again later. Was then told to use our extended warranty we bought, but the extended warranty company said it was the stores problem. So in short someone was lying and issue has never been resolved. I would NEVER buy again from value city due to poor quality and HORRIBLE customer service. And after this issue all other parts of the sectional have tears where the stitching is. Also the center console screws stripped out.
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December 2023 by Jamie McGlumphy
Gina was great!! So patient with us as we could not make a decision! She helped with planning and measuring, never pushy, very kind and knowledgeable. Very happy with our purchase experience at Value City!
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December 2023 by Nichelle Pierson
I would definitely recommend Value City for any future purchases. They were professional and their delivery team were on time as indicated. They kept true to the time frame I was allotted for my delivery time provided, and put my furniture together very quickly. I love my new bedroom set!!
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November 2023 by Erik Steinbrecher
We have purchased multiple rooms of furniture from this location and have always felt the quality of furniture is great. In previous visits, maybe a couple years ago, the service was just so so. The manager then was not that great either. But the new manager Eric is phenomenal. You can tell he’s been doing this a while. He worked hard to help us get the furniture we needed on time and ended up getting it way ahead of schedule for our family home event. I can’t thank him enough for how great his communication, commitment, and compassion were to everything we addressed. I feel how a company solves issues is what makes the difference. Eric believes that as well. Our latest couch is amazing and we are so excited it turned out perfect. Thanks again VCF!
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November 2023 by Feeding The Hungry
Had a wonderful experience, delivery, and set up, was with great professionalism, and I am very happy with the purchase
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November 2023 by John Bennette Pineda
Allen was amazing in helping us with finding a bed right for us. He took the time to assist us and listened for our needs as well applying for the credit program free of charge! Will definitely be coming back!
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October 2023 by Banjelina Mendoza
My experience at Value City is ALWAYS great! Not my fist time, we love coming back! Staff are very polite and helpful, but more than anything they have the patience to listen. Our sales person Trudy amazing and very professional. I highly recommend Value City. Come and check it out!Thanks you,Banjelina Mendoza
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October 2023 by KC H
I just felt the need to write a review for the store because the service here is exemplary. I have visited this specific location now three times, and each time I have experienced nothing short of top-notch service. From the moment I walked in the store the first time, I was warmly greeted and asked if I wanted assistance browsing for couches or wanted to take a look on my own. I was pointed in the direction of several options. I was able to test out all the options available without being overly pestered or pressured. The associate hung closely by to assist me if needed. Once I selected the couch of my choice the manager, Max, checked in with us as well to see if any additional questions needed answered, or if there was anything specifically he could do to enhance my experience. The team here made my time feel valuable and I didn’t feel rushed or pressured. The couch I ended up with has also been a great addition to my home. The quality is great and the delivery went smoothly. Coordinating the delivery was very simple. We hit a snag during the checkout process, but Max made another appearance to ensure everything was okay and I still had no questions. His level of care to the associates and customers was excellent. I highly recommend if you are in the market for any furniture you check out this store. I will for sure be back.
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September 2023 by Terrica Mosakowski
Barry is an awesome salesman and an awesome person. He makes you feel like you’re right at home, like a friend to guide you with your decisions making. He loves crystals and has a great vibe. I suggest him and will see him again for my mattress! ❤️
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September 2023 by Judith D.
I went shopping with my son for a couch for his new apartment. Years ago I bought furniture from Value City in Aurora, so I thought it would be a good place to go. Well, it was the first and the worst experience for him. He ended up getting a couch from their clearance section and really liked the couch. However, it did not fit into his apartment. When he took it back to the store, they wouldn't let him return it. We were never told by the sales person or the person that handled the transaction that it could not be returned. A family member had to step in and store the couch in their garage just so the rented truck could be returned. When I called the manager, she told me that the no return policy was on the back of the receipt. However, you do not get the receipt until after it is purchased. She also told me that sales was not required to tell customers it was a final sale but would confirm if you asked. This was not good customer service at all. Buyers should be informed of such policies before purchasing. My sons first furniture buying experience was horrible and he is out $500. I will never shop at Value City again. Needless to say he wont either.
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September 2023 by Adrian Robinson
If you are looking for great service and quick delivery Sandy is your girl! So incredibly patient, and kind, a true gem! She really took care of us! 5 stars across the board.
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September 2023 by Margaret Cavanaugh
Great experience at VCF. Our salesman Barry King was fantastic. He was very helpful with our purchase. I definitely recommend VCF Aurora. We will be repeat customers.
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September 2023 by Carrie Westall
Tanya was very helpful in getting my order placed for a sleeper sofa. On the first day I came in she greeted me and immediately pointed out couches that could be ordered with a sleeper option. She helped with choosing an upholstery option and making sure measurements would work in the space. She followed up over the weekend with a reminder of the last day of the promotion. When I returned to place the order, she met me at the door and walked me through the process. Tanya was profession, helpful and easy to work with.
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September 2023 by Shawn W
We have purchased a number of items over the past few years at the Aurora VCF and have always done our business with Sandi. She is extremely friendly, professional, courteous, caring and helpful.And the products she recommends and that we have bought have always been good quality purchases at a great price.Sandi and this store come highly recommended by us.