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October 2024 by litovex lito
I recently bought a pair of shoes from UGG using my card. After purchasing, we realized that the pair we actually wanted was displayed by the entrance windows, which we hadn’t noticed before. So, we returned the first pair to get the ones we originally intended to buy.
About a week after the return, I looked it up online and found out that, due to my flat feet, I should not be wearing these shoes. UGG shoes simply don’t work for us.
We went back to the store to return this second pair, and that’s when things got ridiculous. The so-called "manager," Jacqueline Caristalez (if that’s even her name), refused to issue a refund. She claimed that because we had returned the first pair, her system wouldn’t allow a refund—only store credit. This is completely absurd. No one informed us during the first return that returning the shoes would block us from getting our money back if the second pair didn’t work. They intentionally withheld that information, knowing it would trap us into store credit.
When I pressed her on this, she insisted that she was the highest authority in the store and refused to call a supervisor, even though she clearly wasn’t equipped to handle the situation. She then tried to call someone from another store—an "assistant manager" named Jackie. Wait, so Jacqueline, who claimed to be the manager, calls someone who is below her for help? It makes no sense and proves that she was lying about her position. After I pointed this out, she literally walked away, abandoning the conversation.
This whole experience is a mess of deception and poor customer service. I believe this is deliberately misleading and possibly a violation of consumer rights. If this isn’t resolved promptly, I’m seriously considering taking this issue to Small Claims Court.
Date: 10/12/2024
Time: 5:20 PM
Transaction: 4073
Store: 10039
Cashier: Brianna
Reg: 003, Till: 003
Barcode: 100390034073
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July 2024 by Hayden Santiago
I ordered the tasman uggs during Christmas and it got canceled with no explaination. I have been waiting for those shoes for a long time and never received them in my mail. Please acknowledge this.
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February 2024 by Amber
Went into get my son a different sizwe shoe cause it didn't fit so we wanted to Exchange them took them up front and the lady to me i can not exchange than because they have been woren! My son never wore them just tryed them on at home! And so said there was a little mark on the shoe so we can take them back! Lady was very rude and so i had to buy him the new size! I will never go there again!!
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January 2024 by Maria Moreno
Just went in today, younger associates have no customer service skills. I was uncomfortable to even approach the counter because they all had an unapproachable demeanor. I will never go back to the store again and will continue with online orders.
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December 2023 by Claire Lawley
The store is decent, but the employees are not on the same page. I asked for a certain size four times, was assured it was in stock, and they gave me the wrong one and didn’t inform me. I got all the way home, just to have shoes that didn’t fit, and then, when I went to go back, they were sold out of my size. Be wary.
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November 2023 by Андрій Ціцяла
Please fire your transgender employee, he is a real jerk who does not want to do his job, we had a problem with the shoe size, we approached him to ask if you have another size, he first picked up the phone to talk and only then paid attention to us , he told us that we don't have another size. A minute later, we approached another consultant (a nice girl with a Mexican appearance) and she brought us another shoe size
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November 2023 by Ning Zhang
The manager was so rude.
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November 2023 by Andriana Botezatu
Nice store ! Like it!
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January 2021 by sean sain
Good prices and selections without breaking the bank
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December 2020 by Akiliena Lee Kaponioke'ao
Very friendly staff offering to help with any questions. Some great sale items. No defective or factory reject items here. All quality Uggs.
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February 2020 by Joanna Bredlau
Have cold toes = need your UGGS! Nice to save a little $$
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February 2020 by Gwen Houston
Great sale.
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January 2020 by Lis Ruiz
VERY BAD SERVICE
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January 2020 by Maurice Douglas
Great nice sale
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January 2020 by Lis R.
Very BAD services My brother gave me a a pair of boots for Christmas when he buy them, hi ask if I could return them without a box said yes When I went to change for a different number the manager Bianca told me that she needed the box I explain that they didn't give it to him because he asked, and they can't do anything about it bcs the employee doesn't work there anymore what a SERVICE
