-
January 2024 by Chris Andersen
I was not impressed with Sandra (the General Manager). My wife and I showed up to pick our reserved truck and Sandra was busy moving boxes and generally running around the office area. I could tell she was busy but we waited 10+ minutes with an acknowledgement of our existence. My wife went over to ask if anyone was working the front desk and she shot back curtly I'll be there in a minute. After another 5 minutes someone else helped us. The truck floor had ice and snow covering the back portion of the truck. I know we just had a snow storm but did they leave the truck doors open during the storm. Overall it took over 40 minutes to process and leave with the truck. Not ideal.
-
January 2024 by Theressa DuBois
Quick Movers did a phenomenal job! They were not only quick, but prompt, professional, meticulous and polite. If I could give them 10 stars, I would. Easiest move I’ve ever had.
-
December 2023 by Bob Stone
Has everything you need for moving or storage. Clean well stocked store and very helpful staff.
-
November 2023 by Natasha Parker
Horrible service. God forbid the guy at the front desk actually have to work.... would have been nice if he had helped carry multiple items to a customer's car, you know providing customer service or some help. The guys helping with the trucks, we're fine, but to sit at the front desk and watch people w/ a huge order try and go bk and forth, asked for a dolly to help, which he claimed he couldn't help with, smh. Had a man, not even from the company, help us bring our items to the car! Hire a better front desk worker!
-
November 2023 by Thomas Popp
Customer service needs major help. Was handed a key and told to go find the truck myself. Furl was lower than I was told and the truck was barely roadworthy. When I told them I was met with indifference. 5 minutes after I was supposed to drop it off I was getting aggressive phone call wondering where I was. Told them I needed it another day or two and they were not very happy about that. Hey guys your job is to rent trucks. I’ve rented other trucks from Penske and Menards with no problem. I’ll never rent another U-Haul in my life.
-
November 2023 by Ajua
the man at the front counter was SO rude. my dad sent me to pick up a 24 x 21 x 48. The box was huge, and i’m a 5 foot woman for reference. every time i asked him for help on where to find something he’d just point to it and look at me like i was the bane of his existence. as someone who works in customer service, i don’t care how aggravated you are with your job, when a customer comes in you act like you want to be there.the box was huge so i asked him if it could fold so i could get it in my car, he stared at me, clicked off his airpod, then walked over and KNEED the box as i was holding it because i asked him if he could show me how to do it. then watched me struggle to drag it out of the store.
-
November 2023 by Jovanni Correa
I would give this place 0 Stars if I could but unfortunately to write a review you have to mark a star sadly.. the guy at the front desk is a complete goof. He hung up on me because I didn't hear his question.. I seen all the reviews I'm pretty sure everyone is complaining about the same guy, why is he still working there??
-
November 2023 by Melissa Centazzo
Fast and easy and the store was organized and the customers were well taken care of by the staff! Great place to get the stuff you need!
-
October 2023 by Mike Domin
Rented a truck to pick up a trailer. 4 hour drive later, the hitch wiring didn't work. The person checking us in said the repeatedly had problem with this truck... really!!! Wasted a day and they made me pay the mileage... what a joke!!!
-
September 2023 by sarah Ann
I went into the store to get boxes and other materials for moving. Sandra was working behind the counter. I picked up a bunch of bundles of boxes, tape and other packing materials. My mom has health issues and cannot lift the boxes or materials at all. Never once did she offer to help. There was a moving bundle deal by the counter. The bundle included everything I purchased plus more. I noticed it after I checked out. The bundle would have been a better and cheaper option. She didn’t help us with anything. The bundle was not even mentioned. She barely said anything at all. The customer service was terrible! I would recommend a different location.
-
September 2023 by Kennedy Braasch
Mat was an absolute lifesaver when another uhaul branch made multiple mistakes on my one-way move. After spending 2 hours on hold with customer service, I decided to just bring the truck to his location. I anticipated there would be further issues, but he made it quick and painless. Thank you so much Mat!
-
September 2023 by Phillips 66
I would like to RECCOMEBND THIS Location.Shoutout to KEVIN! I was stressing about a move and needed a new wiring harness and Kevin squeezed me in so I wouldn't let my daughter down helping her move.Thank you for saving my day and my Dad reputation!If you want friendly, helpful and knowledgeable staff, the you found the right place!Thanks Again.K.P.
-
September 2023 by Diana Enriquez
This facility is fantastic!! Great team, clean and well-maintained equipment, and friendly service. Highly recommend!
-
July 2023 by Dave S.
I wanted to get a hitch put on my new SUV so I could install my bicycle carrier. I initially went to the U-Haul in Plainfield, IL since they were close to where I lived. They couldn't schedule me in the time frame I needed, so they referred me to the location on Rt 59 and Rt 34 in Naperville/Aurora. I went there, they told me they had the hitch in stock, and we scheduled an appointment for a few days later. I dropped the car off 30 minutes early, and went for a walk to a restaurant to get some lunch while they were working on my SUV. I returned 1 1/2 hours later only to find that they hadn't started working on my vehicle yet. I was about to leave, since I had other obligations that day, but they just pulled my vehicle into the service area to start working on it, so I decided to wait longer. After another 20 minutes they came out to inform me that they actually didn't have the correct hitch in stock. So, I drove un-necessarily 25 miles round trip and wasted over 2 hours out of my work day due to their incompetence. Please stay away.
-
July 2023 by Joanne Carragher
Positive experience from start to finish . Sandra was professional and a pleasure to deal with !!
