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January 2024 by rusty dispenza
Rented the truck on Friday from a guy named Bob por excuse for an employee Bob was. Tried to blame us for him. Almost getting into an accident because he was going to pull the truck backwards without getting out and looking what was behind him which is a golden rule. Anybody who drives a truck knows that. Then he refused to clean off the truck full of snow. He said it was our job because u haul doesn't employ enough people in the morning time for him to do his job correctly. So he just lets the people do it and neglects them. He also lied to me and told me there was over a half tank of gas in the truck when it was only a half tank of gas. I have the picture to prove it. What a jerk you know Bob. You should start rethinking your career if you've been there for 12 years and your jobs too hard for you and you have to make the customers do your job and you're getting paid for it. I shouldn't have to clean off the truck full of snow when you're renting it to me. I shouldn't have to do certain things you made me go count out my own pads. The only joy in the factor was Skyler at the end of it who checked me back in and made it a breeze. You're a jerk Bob a big jerk. I suggest you go someplace else or if Bob's there just walk out and wait for Skyler to come in so you can get good service
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January 2024 by Erin Allegretti
Poor customer service today 1/7/24 @ 4:45pm ? My husband and I go here for our propane refills regularly (once a week) it's convenient to the laundromat I go to 2x a week. Today we arrived before they closed and was refused service he said it was to late and he was already with another customer that would put him past closing time. So we left but we feel that was poor customer service on his part and not our fault. We may need to find a new propane refill place that will appreciate our business and not refuse us service.
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January 2024 by Yadira Meza
Great customer service. Smooth pickup and drop off. They easily accommodated an extra hour with no hassle.
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November 2023 by Larry A
Excellent service at a fully stocked U-Haul…place has everything! Bob, Carlos, and Matthew are wonderful, professional, and happy to help every time I visit! When renting a trailer, Bob took the time to inform me of details that are easily overlooked!
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November 2023 by Sensei Smith
Dave, Matt and Skyler are always accommodating, professional and patient. They've corrected mistakes we've made scheduling online and notified us confirming the error. They come out to greet you, not sit on the chair until you come in the store like the other guy. They will also keep you informed about high volume rental periods so you don't get caught off guard.
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November 2023 by Barbara W.
Absolutely 0 stars. Worst storage facility I have ever used. You used to be able to park by the door to unload, not they ask you (more like demand) to park in the parking lot and trek your stuff (and some is heavy!) across the lot. Every since new management team got there it has gone to crap. Rent raised 3 times for this?
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October 2023 by Linda B.
Had to have a hitch installed on my sedan and a carrier that I bought needed to be assembled. David, the GM, began my experience by acknowledging that I was in the store (not done in most businesses today). He then asked what I needed and said "We can do that, when would you like to come in?" We set up an appointment and they were ready for me when I arrived. The hitch was installed and because I was waiting for the carrier to arrive at my house, we set up a future appt. for assembling the carrier. Skylar had been advised and was ready to assemble when I returned. He assembled the non-UHaul carrier and attached it to my hitch, explaining his steps. For once, in many years, I received the attention and knowledge - like the old days - when the customer was treated like they had some value, not dismissed as an annoyance. I definitely recommend U-Haul at 1283 N Lake St, Aurora. My only wish is that more 21st Century businesses were as professional and pleasant as David, the GM, and Skylar, the technician.
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July 2023 by Rishi Raj
Great experience. Bob the manager was very helpful and knowledgeable.
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July 2023 by Connie L
I was at this store yesterday and LaKeisha Horn took care of me and she was great! Very helpful and she was working hard. There were people ahead of me but she rang me up real quick and got me out of there! Great person!
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July 2023 by Richard Gomez
Bob was very helpful, quick, and informative with all the details. Excellent service and very clean bathroom at location. Trucks very clean as well with working ac on a hot day like today!
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June 2023 by Rosemary Rieger
The dude who worked there was great, the truck was amazing and handled really well for me (as someone who doesn't usually drive a truck), and even though I was nervous returning it online after hours, I haven't heard anything, so I think it all went well.
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June 2023 by Katelyn S. Bolds
Good rental experience overall, but extremely understaffed at the moment. I waited 30+ minutes just to rent a cargo van. Only one employee serving the whole location. Plan accordingly if you're doing a day rental on a time budget (as I was).
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June 2023 by Anthony Reiskis
Manager who checked me out/in couldn’t have been more pleasant. Vehicle was clean and drove perfect.
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November 2022 by Mizuto T.
5/5 stars for David the GM at this location--genuinely good guy. During my experience with U-Haul in Aurora, I can tell David was honestly seeking to give his customers the best experience possible even if it meant he would go out his way to search and call around or ship trailer hitches overnight. He went above and beyond for my wife and I for our move. David is great! 1/5 stars for the company U-Haul itself. We ordered a trailer hitch and a median size trailer for our move on the website. The website GUARANTEED that the part fits and that it was available at the Aurora location. We arrived and we had an issue with it not being available and not being the right part. If not for David righting U-Haul's wrongs and shortcomings, this place would get a 1/5 rating. U-Haul needs to up their game. If you can afford a little more, choose any other company than U-Haul.
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November 2022 by Sergio Camano-Valencia
Make sure take a pictures of the fuel. They mark the fuel incorrectly and refuse any sort of reimbursement or store credit even after calling their customers liars only to prove themselves wrong after doing the math on miles in an attempt to discredit you.
