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July 2023 by Tume Table
I'm gonna be honest, while the store looks like a futuristic, LA type of vouge fashion catalog. The prices for luggage are pretty steep. I asked what they are made of, and I always get a vague answer. Their warranty is either lifetime or 5 years? What I can say is, unlike Samsonite, they have more options for bags, purses, wallets, and everything you need to match with your luggage or everyday wear.
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June 2023 by TT East
Experience was fine. Employees were very helpful. Overpriced, way overpriced... But, so far there warranty has worked out well and the products seem to be made well enough.TT's Value rating = 2 out of 5
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May 2023 by Dr.Arief Budiono,SpOG
Nice place and good store with very nice service...
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February 2023 by Anthony Valdez
Nice store, thoughtful employees, but kinda felt I was being lied to. I ask what the differnce was compared to smasonite in what material thier lugguge was made of and they were very vauge. Kept on saying thay they were more high end and that they use a three layer system and samsonite use a single layer(never explained what that was). I ask what their warrenty was and they said lifetime BUT for the first FIVE YEARS? HOW IS THAT LIFETIME? They got nice back packs and cute purses tho.
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October 2022 by Mark
Great service and great prices
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December 2021 by Gilbert Leon
Amazing mall
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November 2021 by Anna Medina
Great selection and prices cannot be beat.Their staff is very helpful.Deals galore when you shop here
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July 2021 by Robert D
Kelly and Hector are incredible! I recently visited to purchase some luggage and ultimately decided on two suitcases and a backpack since the sales were so good. Kelly helped create a very low-pressure environment and encouraged me to touch, hold, and walk around with the luggage. At the end of my visit, I was still struggling to choose between three different backpacks. This store has a 30-day return policy, so Kelly suggested I take the backpacks home to test them out with my laptop, etc. then return the two bags I didn’t want to keep.I came back to the store about a week later and Kelly helped me return the two bags seamlessly. She also helped engrave my two suitcases, which I had initially passed on just in case I needed to return those too.On my most recent visit to the outlet mall, I stopped by the Tumi store again to grab a drawstring dust cover for my suitcase. Kelly was more than happy to oblige.This Tumi store is an oasis in an otherwise hectic mall. I cannot recommend this store enough and will refer my friends here in the future. Thank you Kelly and Hector for an amazing shopping experience!
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June 2021 by Ken Schmidt
Great luggage, better pricing than usual at the outlet!!!
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March 2021 by Shahzad Daudi
The Tumi store at the Chicago Outlets in the western suburbs is really pretty awesome! We found some amazing luggage at 60% savings, very very good prices! After a very long time, I really feel got a good deal on very good quality items at excellent prices. The store was well stocked with good choices and everything we asked for had a few items of varying price points to choose from. I will definitely be visiting here again.
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October 2020 by Mason Medina
Best deals on Tumi. Usually a season older but still Tumi! It’s already discounted and they still have items on sale on top of the outlet discounts.
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October 2020 by Andrew Arcilla
Great selection and exceptional customer service.
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March 2020 by Michelle Schmitz
Not impressed. Vera Bradley's is only trye deal
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November 2019 by Andre Harris
My favorite outlet store.
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November 2019 by Harold Bryant
Great and friendly staff.
