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January 2024 by Terri B
I am so grateful to have found this specific Tuffy in Aurora. My car is a huge part of my independence and Ron Martinez, Operations Manager, John, Emma, along with the skilled mechanics that worked on my car made it very safe to drive. Your willingness to go above and beyond, attention to detail, and most of all your kindness has made me a forever customer and highly recommend to all.
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November 2023 by Craig Behr
John got my tires ordered immediately for me to make sure my car was ready for winter. A 2 hour job done in 45 minutes. They were very timely. I’d come here again.
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November 2023 by J T
Always very friendly staff and so helpful. Not just for oil changes although I always use them. Have had other repairs done and John explained everything to me. Reasonable rates and even a 2 year warranty on the work. What more can you expect?
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November 2023 by Tosha Burton
The guys at this location are great. I live in the neighborhood and I have been bringing my cars here for years. The customer service is phenomenal and the work they perform is always superb. John is Amazing!!!
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November 2023 by Kate Halbrook
My car was in horrible shape when I brought it into Tuffy on N Aurora street in Aurora Illinois two weeks ago. It turned out I needed an entire new power steering system. The manager Jon was very helpful and kind during the whole process. Jon and Emma contacted me every day to keep me updated on the progress of my vehicle and went above and beyond making sure I was kept in the loop about things and understood exactly what they were working on. I was very grateful for all services provided at Tuffy on N Aurora street! I will be a returning customer!
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November 2023 by Lorena Barraza
I totally loved it, John was super professional and very detailed, he took his time explaining the issues my car had and as well offered me a payment plan being that am on a very tight budget.The receptionist Emma also is a wonderful lady, very friendly.I highly recommend Tuffy in Aurora Illinois on Indian Trail.Service: General repairs & maintenance
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November 2023 by Aden Simmons
My tire went flat unexpectedly and filling it with air did nothing but make it flatter. I pulled in and they said they would help put my spare on as I didn't have any tools. I would have missed my calculus class if they didn't help. I'm so very thankful :)
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October 2023 by Kathleen C.
Popped my tire on a curb a few blocks away. Tuffy's couldn't have been nicer. They could not locate an exact match but did put the spare on for no charge! Thank you!
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October 2023 by Lenna B.
As a female driver, I went in this facility looking for help. A guy came out, asking what I needed, he told me to wait a minute and he will be right out, and he never came to attend to me. I waited 10 minutes and then I decided to leave. This is not good business or good costumer service!!!! I will spread the word of not a satisfied customer!!!
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September 2023 by stephanie merkson
John took care of us and our car. He made sure we made it home to pick up our kids from school and picked us up when the car was ready. Hands down the best shop ever. Friendliest staff and great service we couldn't ask for a better auto service. Thank you John Pfeff and the tuffy family.
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September 2023 by John S.
I would not recommend this place to anyone i cared about. I had a substantial coolant leak bust a hose, just a few miles from this place when exiting off the interstate. I was about 100 miles from home on a Saturday in the afternoon. my options were limited as to where to take the car. I called Tuffys and spoke with John who was very nice and accommodating, let me bring my car to shop right away. I was right away asked to agree to an inspection fee of $168 after taxes to just have them look for where the leak was. I thought that seemed high but I was in a rush so I let it slide and agreed to the payment, with the understanding that they would look at the car that monday morning. when Monday came they tried to tell me it was going to cost $2000 to get my car back on the road. I told them then that I was not looking to put that kind of money into my car that was already 14years old and that I just needed the hose replaced to get home. they then told me that the cheapest they could do without the guarantee that I'd make it home would still be $1200 dollars. I told them then that i would take my car and figure something else out. So I came and got it. I then shopped around to see what other compared prices would be. i was able to find a different shop within 2 miles of this one that offered to fix everything same day for less then $500. I've been ripped off by mechanics before and I've learned from my past mistakes. "If it doesn't feel right or fair, it's probably not." I was fortunate enough to have replaced the hoses on my truck before I bought this car myself. And I know what goes into that process. I still feel like I paid too much but I was at the mercy of being far from home without my tools. So I paid for the convenience to be able to get back to work the next day. I was disappointed In the service of tuffys as they seemed so ready to just jump on the chance to take advantage of my desperate situation. It felt crooked and really gave me the ick. I was glad to go just up the road to still find decent people who actually wanted to help me and not just themselves.
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September 2023 by Karen Connor
Have been using this location for ten years always excellent and it has continued with the new team Ron is great answers all my crazy questions with patience and honesty the work that is done is flawless never have recurring problem Thanks for the professional service to the entire teamService: Electrical repair
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August 2023 by Jason P.
Don't trust them This Tuffy location used to be owned by a guy named Jason, but I don't think he's the owner now. I was bringing my vehicles to Jason for years and he was the most honest mechanic and shop....and I trusted them. I moved and hadn't used this location for a while, and when I moved back I came back to this Tuffy location and realized Jason was no longer there.Earlier this year I brought my vehicle in for an oil change. Simple and easy and my vehicle had no problems and was running great. Shortly after coming here for an oil change things started going wrong. So I brought my vehicle back here to have it fixed and spent a lot of money on something that could have been caused by them. My car is still running badly and even more problems now since having them fix it. This has all happened in the last 3 months and it will now cost me thousands to get it fixed again.While I can't prove they caused this, I don't trust them now and I'm not paying them another dime to fix it. The issues that are happening are unexplainable. Unless they have a loaner vehicle the will give me and they fix my car without charging me, I'm never going back here and I'll probably just get rid of my car now.Even if it was one of their mechanics that messed up, I'm the one paying the price.
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July 2023 by Sab
John the manager has been super informative & helpful with servicing my car. The cleanliness of the shop was impressive. I would recommend bringing your car here!
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June 2023 by Michael Biscan
Tuffy Aurora is wonderful place to get your automobile worked on! If you are looking for reliable, honest , and fair work go to tuffy and ASK for Ron and his team! They will treat you very good! Special thanks to Ron for going the extra mile each time.Services: Electrical repair
