“Great place! Just bought a truck a couple of weeks ago at a great price and the team was great! Jason wasn’t pushy like some salespersons are. Easy to buy and the service department was great too. Had a small issue and brought it in for a quick fix. Definitely recommend if anyone is looking for a truck”
“Honestly this has been the best Uhaul experience I’ve had in a while. The past few rentals have been a hassle and Natasha literally made this seem less. It was less of a transaction and she melt it feel like a friend helping us out. We will definitely be back.”
“I do rent equipment occasionally, but when I do I try to get it here. The facility is well equipped, has a good selection of packaging supplies in the shop. And the personnel is courteous and helpful.”
“Bob helped me today with my trailer rental. Very nice and knowledgeable man about trailers, offered tips and tricks and made me feel confident in pulling my first trailer. Will absolutely be a return customer when the time comes to rent another piece of moving equipment.”
“We like to do business with local businesses, and this Uhaul is in our neighborhood. We got the vehicle we needed, and it was an easy process. The staff were personable and made the process go smoothly. We will use them again and recommend the BP gas station and Uhaul truck services.”
“Alexis really knows her staff! I needed to purchase a vehicle and she referred me to Malissa at a sister location. I couldn't have asked for a better fit! Alexis matched us perfectly. Alexis knew I was nervous, the situation i was in, and made me feel at ease letting me know she reach out and have someone call me. I am so thankful that Enterprise works together the way they do. They really do care about their customers like family. Thank you Alexis!!”
7:30AM - 6PM
1311 N Lake St, Aurora“?EDIT. So I've since talked to the on-site staff, and he was very helpful. However... the general customer service call center (the ones that your phone calls go to when the actual site staff aren't available) were unprofessional and RUDE!!!!and they will apparently just try and argue with you instead of actually helping or finding out who can help. Especially Carlos. He wouldn't even let me speak to a supervisor. He asked me why I wanted the supervisor, and then hung up on me. He was horrible. He left my mother in tears after that call. I've since talked to the supervisor. She was professional, but she needed better employees.I'm just happy that the on-site staff at both the pick-up and the drop-off locations were very nice.”
“Came in to find out about the available storage units and Michelle was very helpful. She was very friendly and helped us find the unit that was best for us without issue”